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We generate and send your cancellation letter to UltraPDF by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of UltraPDF agreement
Step-by-step UK guide to cancel UltraPDF, claim refunds, and protect your rights. Includes Trustpilot rating 1.1/5 and exact cancellation address.
| fastest method (name it + why) | Not published by UltraPDF |
| effective delay | Not published by UltraPDF |
| notice period | 14 days (statutory cooling-off period under Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations 2013) |
| cancellation fee (amount or 0) | 0 during statutory cooling-off; otherwise Not published by UltraPDF |
| minimum commitment | No minimum commitment published by UltraPDF |
| phone + hours | Not published by UltraPDF |
| postal address for registered letter | UltraPDF, Crown Way, CF14 3UZ Cardiff, United Kingdom |
UltraPDF (legal name Ultra PDF Tools) is a PDF utility offering conversion, merging, compression and simple editing tools. The app variant 'Photo To PDF: UltraPDF' for iPad offers in-app purchases.
Target users are students, professionals and anyone who needs fast PDF conversions or simple PDF editing on mobile or web.
UltraPDF provides a Free tier and a paid tier called UltraPDF Pro with monthly and annual pricing. The service has received a low customer rating on Trustpilot.
| Full legal name | Ultra PDF Tools |
| Founded | 2020 |
| Employees | ~25 |
| Main website for support | https://www.useultrapdf.com/support |
| Registered postal address | UltraPDF, Crown Way, CF14 3UZ Cardiff, United Kingdom |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Log in to your UltraPDF account or visit the support page and follow the subscription/cancellation link | 10-30 minutes (if system works) | Cancellation confirmation email or screenshot | Medium |
| iOS (App Store) | Cancel subscription via Apple ID subscriptions because the iPad app uses in-app purchases | 5-10 minutes | Apple subscription cancellation screen or email | Easy |
| Android (Google Play) | Cancel via Google Play Subscriptions page if purchased through Google Play | 5-10 minutes | Google Play cancellation confirmation screenshot | Easy |
| Phone | Not published - contact details not listed on support page | Not published by UltraPDF | Not published by UltraPDF | Hard |
| Use the support form on the official support page to request cancellation | 10-60 minutes to submit + response time | Support ticket response or email | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the registered postal address | Postal transit time + 5 working days processing | Proof of postage and delivery receipt | Medium |
If you are moving and need to cancel, UltraPDF has not published a relocation-specific policy. To cancel, provide your account details and request cancellation via the support form or by post. Include proof of new address if you want to justify immediate cancellation. Applicable law: Consumer Rights Act 2015 for fair treatment.
If UltraPDF raises the recurring price, you have the right to cancel the contract without penalty. The trader must give a renewal cooling-off notice under the Digital Markets, Competition and Consumers Act 2024. Send the price increase text or screenshot and request cancellation and refund for the period affected. Applicable law: Digital Markets, Competition and Consumers Act 2024.
To cancel due to the subscriber's death, send a copy of the death certificate and the account email or billing name to the support form or by post. UltraPDF has not published its specific accepted documents, but a death certificate is standard proof under UK consumer practice. Applicable law: Consumer Rights Act 2015.
If you did not authorise charges or were charged after cancelling, gather bank statements and card dispute evidence. Research includes multiple Trustpilot testimonials reporting unexpected charges of £49.99 after a £1 or £1.99 trial, for example: "Like everyone else I've been conned with the £49.99 recurring charge after paying £1 for one week's usage." Use your bank's chargeback or Section 75 if applicable. Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.
If you have a paid monthly or annual plan, request cancellation at any time if the platform allows it. If UltraPDF fails to provide a clear exit, use the support form and keep copies. Applicable law: Consumer Contracts Regulations 2013 where relevant.
You have a 14 day initial cooling-off right for online purchases under the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 also provides a 14 day renewal cooling-off period after a trial or an auto-renewal event. For a refund during these periods, ask for a full refund and include proof of purchase. Applicable laws: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.
Research did not identify any specific retention offers reported from UltraPDF. There are no published loyalty discounts or retention promotions on the official support page. To negotiate, contact support via the support page, state you want to keep the service and ask to downgrade to the Free plan or request a refund for recent unexpected charges. Include your billing receipts and request written confirmation.
UltraPDF pricing shows two paid options. Monthly UltraPDF Pro costs £4.99 per month. Annual UltraPDF Pro costs £24.99 per year.
Yearly cost if paying monthly: 4.99 GBP x 12 = 59.88 GBP per year.
Yearly cost if paying annual: 24.99 GBP per year.
Saving by switching from monthly payments to an annual plan: 59.88 GBP - 24.99 GBP = 34.89 GBP per year.
Saving by cancelling a monthly Pro subscription and switching to Free: 59.88 GBP per year.
Cheapest competitor from research: EasySmartPDF with a pay-as-you-go model at 0.003 GBP per page. If you need only small-volume conversions, this may be cheaper than UltraPDF Pro at 4.99 GBP per month.
Key laws that protect UK consumers using online services include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 introduced new protections for subscription renewals including a renewal cooling-off period. See the enacted text at Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations at https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.
1. Complain to UltraPDF first using the support form or a registered letter to the postal address.
2. If unresolved, contact Citizens Advice for guidance and the Competition and Markets Authority if you suspect unfair auto-renewal practices.
3. For card payments, request chargeback via your card issuer or consider Section 75 if the purchase was made with a qualifying credit card. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices.
After cancellation, test that your account no longer has access to paid features. If you still have paid access, keep screenshots and contact support requesting the paid features be revoked and a refund if charged in error.
UltraPDF has not published a clear file retention period. Export any important files before cancelling and keep local backups. If you need UltraPDF to delete account data, request deletion via the support form and keep the confirmation.
If you cancelled within a statutory 14 day cooling-off period, request a full refund. If you cancelled after a renewal, the Digital Markets, Competition and Consumers Act 2024 may give you a 14 day renewal cooling-off right. If you were charged unexpectedly (for example charges of 49.99 GBP after a trial), gather bank statements and raise a dispute with your card issuer.
To re-subscribe, sign in and select a plan again. Keep records of the new subscription start date to avoid unintended renewals.
Follow this checklist to cancel, secure refunds and protect yourself.
Free
/ mois
Convert JPG, PNG, HEIC to PDF; scan documents (up to 3 PDFs/day); import photos; convert Word/Excel/PowerPoint to PDF; compress and merge; up to 10 pages per document (free tier).
£4.99
/ mois
No watermark on exports; unlimited PDF conversions; up to 10 pages per document; PDF editor and signing tools.
No commitment. Billoff helps you cancel or adjust your UltraPDF subscription without hunting down every detail alone.
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UltraPDF is available in many countries. Here are several frequently cited markets:
What you should know about UltraPDF subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your UltraPDF subscription, whichever payment method you use.
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