Cancel Umax the easy way

Overview

Umax provides software and hardware tools tied to 3D scanning, imaging and consumer-facing analysis tools marketed under names such as Umax AI. Offerings include mobile apps with subscription tiers that unlock analysis results and premium features.

Who uses it

Umax targets professionals needing 3D scanning equipment and businesses that require laptops, scanners, printers, software and peripherals. For consumer-facing apps, Umax markets subscription features such as face analysis, voice training and body analysis.

Company facts

Cancel via website (direct purchase)

1. Visit your account at the Umax AI website or the app page where you manage subscriptions.
2. Locate Subscriptions or Billing in your account dashboard.
3. Click Cancel or follow the cancellation link; if no link is present, send an email to [email protected] with your account email, subscription ID and request to cancel.
4. Retain any confirmation email or screenshot showing the cancellation action or support reply.

Cancel via Apple App Store (iOS)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the Umax subscription and tap Cancel Subscription.
4. Apple will provide a confirmation that cancellation takes effect at the end of the current paid term.

Cancel via Google Play (Android)

1. Open Google Play Store on your Android device.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select the Umax subscription and tap Cancel subscription.
4. Save the Google Play confirmation for proof; cancellation takes effect at the end of the paid period.

Cancel by email

1. Send an email to [email protected] from the address tied to your account.
2. Include subject: "Cancel subscription" and include your full name, account email, subscription ID, purchase date and last 4 digits of payment card if available.
3. Request written confirmation and keep the reply as proof.

Cancel by post

1. Write a signed letter stating you wish to cancel your subscription and include account details (email, subscription ID, purchase date).
2. Send by recorded delivery to: Umax, 50 Broadway, SW1H 0DB London, United Kingdom.
3. Keep the proof of posting and the delivered receipt as evidence.

Moving abroad

If you move and can no longer use the service for reasons tied to territorial availability, contact [email protected] with a copy of your new address or a utility bill. Umax must process the request; the exact outcome is not published by Umax. Applicable guidance: Consumer Contracts Regulations 2013 for cross-border online contracts.

Price increase

If Umax raises the subscription price at renewal, UK rules require that a renewal cooling-off notice be provided. You may cancel to avoid the increased price. Provide the price increase notification or screenshot and your cancellation notice. See the Digital Markets, Competition and Consumers Act 2024 and the statutory requirement for renewal cooling-off notices at legislation.gov.uk.

Death of the subscriber

To cancel following a subscriber death, send an email to [email protected] or a signed letter including a copy of the death certificate and the account holder name. Ask for termination and refund of any post-death charges. The Consumer Rights Act 2015 protects against unfair contract terms that would charge disproportionate cancellation penalties.

Legitimate grounds - technical failure or lack of results

Umax's money-back policy allows refunds in specific cases: significant technical difficulties (app crashes or failure to launch) or no visible results after following a personalised plan for at least 14 consecutive days within 30 days of purchase. Required proof: device model, OS version, screenshots or video of error, dates and evidence of following the plan. See Umax money-back guarantee.

End of commitment

If your subscription term ends, you may cancel before renewal by following the methods in this guide. If a trader imposes an unfair cancellation penalty, the Consumer Rights Act 2015 states such terms are not binding.

Cooling-off (14 day right)

For contracts concluded online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for services from the day the order is placed. For digital content, the download or stream exception applies if you gave express consent to immediate supply. For renewal cooling-off rights and notice requirements, see the Digital Markets, Competition and Consumers Act 2024 at legislation.gov.uk.

Before you cancel: negotiate

Research does not report specific retention offers that Umax makes to keep subscribers. To request a retention offer, email [email protected] and state that you will cancel unless offered a discount or a downgrade. Example request: "Please offer any retention pricing or alternative plans available for my account (email/account ID). I will cancel if no offer is available." Keep replies as proof. If your purchase was through the Apple App Store or Google Play, request options but note that app store billing cannot be changed by Umax.

What cancellation saves you - yearly calculations

Use these published Umax prices to calculate annual cost and savings when cancelling or switching plans.

Monthly Pack: £9.99 x 12 = £119.88 per year.

Unlimited Access Monthly: £14.99 x 12 = £179.88 per year.

Unlimited Access Weekly (converted): £19.96 monthly estimate - annual given as £259.48.

Unlimited Access Yearly: £29.99 per year.

Yearly Pack: £34.99 per year.

Example saving if you currently pay the Monthly Pack (£9.99/month) and switch to the Unlimited Access Yearly plan at £29.99 per year: £119.88 - £29.99 = £89.89 saved per year.

Cheapest listed alternative from competitors in the research: Cain & Co bookkeeping service costs £299 per month or £3,588 per year, which is not a like-for-like competitor for app subscriptions but is a published competitive price. Another competitor price published: Flare at £550 per month or £6,600 per year. If you need a low-cost alternative for app features, switching to the Umax Yearly plan at £29.99 per year is the cheapest Umax plan quoted in published prices.

Key UK consumer law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online service contracts. The Digital Markets, Competition and Consumers Act 2024 sets rules on renewal notices and cooling-off for renewals; see legislation.gov.uk.

Auto-renewal and unfair terms

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Umax makes cancellation difficult or imposes disproportionate penalties, those terms could be unenforceable under the Consumer Rights Act 2015.

Escalation steps

1) Complain to Umax using [email protected] or by registered post to Umax, 50 Broadway, SW1H 0DB London, United Kingdom.

2) If Umax fails to resolve, contact Citizens Advice for next steps and complaint letters. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. For regulated sectors use the relevant ombudsman. For details on the 2024 Act and enforcement, review legislation.gov.uk.

Check access and final billing

After cancellation, you will normally retain access until the end of the paid period. Check your final billing statement and confirm no further automatic charges are scheduled. If charged after cancellation, save bank statements and contact support immediately.

Data and account reactivation

If you wish to keep account data, export or save any required files before deletion. If you later re-subscribe, your previous settings or data may or may not be restored. Ask support for the account reactivation policy.

Keep proof

Keep email confirmations, screenshots and any registered post receipts. These are key if you need to escalate or request a refund via your card issuer.

Use this checklist to complete your cancellation and protect your consumer rights.

• Find your subscription purchase record and subscription ID or order number.
• If purchased via Apple App Store or Google Play, cancel through the store immediately.
• If purchased directly, cancel via the website or email [email protected] with full account details.
• Request written confirmation of cancellation and save it.
• Check your bank or card statement for expected final charge and any unexpected charges within 30 days.
• If you seek a refund, gather technical evidence or proof of following a personalised plan for 14 consecutive days if invoking the money-back guarantee.
• If unresolved after contacting Umax, contact Citizens Advice and consider Section 75 or chargeback for qualifying card payments.