Cancel Unison the easy way

Overview

Unison (Real Estate Equity Exchange, Inc.) offers financial products and services related to residential real estate and related payment and bookkeeping products under several brand pages. The company is headquartered in San Francisco and operates services relevant to homeowners and property investors.

Primary activities

Unison's publicly listed product lines include payment/prepaid card services, MTD (Making Tax Digital) bookkeeping tiers and other property finance services. Pricing pages show prepaid card fees such as a monthly admin fee of a32.95 and ATM and top-up fees, plus MTD bookkeeping plans priced from a310 to a335 per month depending on transaction volume.

Company facts

See Unison pricing details at https://unison.io/pricing and Unison cloud pricing at https://www.unison.cloud/pricing/.

Web cancellation

1. Sign in to your Unison account on the official site.
2. Navigate to account settings or subscriptions and look for a cancellation link.
3. If no link exists, use the website contact form or support page to submit a clear cancellation request including account identifier and date.
4. Save any email confirmation or screenshot showing the cancellation request.

iOS cancellation

1. If billed through Apple, open the App Store > your profile > Subscriptions and cancel the Unison subscription there.
2. If billed directly by Unison via an app, open the app and follow account > subscriptions > cancel.
3. Keep the App Store receipt or a screenshot confirming cancellation.

Android cancellation

1. If billed through Google Play, open Google Play Store > Profile > Payments and subscriptions > Subscriptions and cancel.
2. If billed directly, open the app and cancel via account settings or contact support through the app.
3. Save the Google Play confirmation or app screenshots.

Phone cancellation

1. Locate Unison phone number - if not published, request phone support via web form and ask for a callback.
2. When connected, state your account details, the word Cancel and the effective date.
3. Request a confirmation email or reference number and record the agent name and time of call.

Email cancellation

1. Send an email from your registered email address to support (use the address shown in your account or the support/contact form) with subject: Cancel Account - [Your Name] - [Account ID].
2. Include the date you want cancellation to take effect and request written confirmation and refund where applicable.
3. Keep the email and any reply as proof.

Post cancellation

1. Write a short letter containing full name, account ID, address, date of birth (if requested) and a clear statement: I Cancel my Unison account effective [date].
2. Send by registered post to Unison, 130 Euston Road, NW1 2AY London, United Kingdom and keep proof of postage.
3. Allow 14 days for written confirmation and request refund where due.

If you cancel within 14 days of agreeing a contract arranged online or off premises you have a statutory right to a refund under the Consumer Contracts Regulations 2013. See official guidance at Citizens Advice - cancelling a service.

Moving - change of circumstances

If you must cancel because you are moving and the service depends on a specific address, provide proof such as a signed tenancy agreement, completion statement, or new address utility bill. The company may accept cancellation where the service is location specific.

Applicable law: Consumer Contracts Regulations 2013 - cooling-off rights apply where contract was concluded online or off premises.

Price increase

If Unison increases the recurring price during your contract you may have a right to reject the increase and cancel without penalty if the contract or terms allow it. Provide the notification of price rise you received and your account statement showing previous pricing. If the price rise breaches the terms (evidence: original terms and the price change notice), you can cancel and request a refund for prepaid period not used.

Applicable law: Consumer Rights Act 2015 on unfair terms; see CMA guidance on auto-renewal and unfair practices.

Death of the subscriber

To cancel due to death, send a copy of the death certificate and proof of your authority (executor or next of kin). Request termination of the contract and settlement of any outstanding amounts. Keep written confirmation from Unison.

Applicable law: contractual estate rules and Consumer Contracts Regulations where relevant.

Legitimate ground - poor performance or breach

If Unison fails to perform services with reasonable care and skill, provide copies of correspondence, examples of the defective service and any failed deliverables. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. You can ask for repair, repeat performance or cancel for a price reduction or refund.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your contractual minimum term ends, provide the contract or account statement showing the term end date and send a cancellation request that states the contract has ended and you will not renew. If the contract auto-renews, check whether the renewal was clear and permitted under CMA guidance; unclear auto-renewal terms may be treated as unfair.

Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewals.

Cooling-off (14 day) cancellation

If you signed up remotely (online, by phone or off premises) you have a 14 day cooling-off right under the Consumer Contracts Regulations 2013. This starts the day after the contract is agreed. To cancel, notify the trader within 14 days and request a refund. If you asked Unison to begin services during the cooling-off period, Unison may charge for services provided up to cancellation; if you did not request service, you are entitled to a full refund within 14 days of cancellation.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see full text at legislation.gov.uk and the 2024 restatement at Digital Markets, Competition and Consumers Act 2024.

Before you cancel - how to negotiate with Unison

Research shows no published standard retention offers from Unison. If you want to keep the service, send a written request to support asking for a discount or adjusted plan and include your account ID, target monthly price and a deadline for a reply. Example message: Please propose a retention offer to keep my service at no more than a325 per month. Provide an email copy of any offer and refuse verbal-only promises.

What cancelling saves you - concrete math

Use published Unison plans to compute annual savings if you cancel. Examples using published monthly prices:

• Unison Globus UK - MTD Lite (Up to 25 transactions): a310 x 12 = a3120 per year.
• Unison Globus UK - MTD Premium (Up to 25): a315 x 12 = a3180 per year.
• Unison Globus UK - MTD Full (76 to 100): a335 x 12 = a3420 per year.
• Prepaid Card - Monthly Admin Fee: a32.95 x 12 = a239.40 per year.
• Prepaid Card - UK ATM withdrawal: a00.95 per withdrawal. Example 12 withdrawals = a011.40 per year.

Cheapest real alternative for bookkeeping is to compare low-cost cloud accounting packages. For example, a low-tier cloud bookkeeping competitor often quoted in the market is priced around a312 per month; that equals a3144 per year. Compare this to Unison MTD Lite at a3120 per year to decide if switching saves money. Always verify alternative pricing on the alternative provider's official site before switching.

Key UK consumer laws

Your rights come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 updates consumer protections and clarifies cooling-off rights; see legislation.gov.uk 2024.

Cooling-off and refunds

The 14 day cooling-off period starts the day after the contract is agreed for most remote and off-premises contracts. If you cancel within 14 days you are entitled to a full refund for upfront payments unless you expressly requested services to begin during the cooling-off period; refunds must be made without undue delay and typically within 14 days of being informed of the cancellation.

Faulty or poorly performed services

Under the Consumer Rights Act 2015 services must be provided with reasonable care and skill. If Unison fails to meet this standard you can require repeat performance, price reduction or cancellation with refund depending on the breach.

Escalation steps

If Unison does not resolve your complaint: (1) Complain to the trader in writing; (2) Seek advice from Citizens Advice - see Citizens Advice - cancelling a service; (3) For payment disputes consider Section 75 or chargeback for qualifying card payments; (4) If the sector has an ombudsman use the relevant ombudsman such as Financial Ombudsman Service. The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair practices.

Check access and data

After cancellation verify whether you retain access to your account data. If Unison stores accounting or payment data, export or download all records within the period access remains available. Ask for a copy of your data in writing if the account interface does not provide export tools.

Final billing and refunds

Confirm the final billing date and request a refund for any unused prepaid period. Under the Consumer Contracts Regulations refunds must be processed within 14 days of cancellation notification. If Unison charges for services started during the cooling-off period they must provide an itemised deduction.

Re-activation and re-subscription

If you want to return later, request information on re-activation fees and whether a new minimum term applies. Keep your cancellation confirmation email in case of accidental renewal or billing disputes.

Use this checklist to cancel Unison and protect your rights.

• Gather account details: account ID, registered email, payment method and start date.
• If you signed up remotely and are within 14 days, prepare a cancellation notice citing the Consumer Contracts Regulations 2013.
• Choose a cancellation channel and prepare proof: save sent emails, screenshots, or use registered post to Unison, 130 Euston Road, NW1 2AY London.
• Request written confirmation of cancellation and an itemised final bill.
• If you paid by card and dispute refund processing, contact your card issuer for chargeback or Section 75 if eligible.
• If Unison does not respond, contact Citizens Advice and consider escalating to the appropriate ombudsman.