Cancel Unsubby the easy way

Service overview

Unsubby is a subscription-management service that helps customers find, track and cancel recurring subscriptions. The company offers a free tracker and a paid plan called My Unsubby that can send cancellation letters on a users behalf.

How Unsubby works

Users connect their accounts or list services; Unsubby generates and sends cancellation letters for selected subscriptions. Unsubby states they "send the cancellation letter directly on behalf of the user." The platform also claims a 100% satisfaction guarantee or full refund.

Company facts

Web app (recommended)

1. Open app.unsubby.com.
2. Sign in or create a free account (30-second setup).
3. Allow the tracker to find your subscriptions or add a subscription manually.
4. Select the subscription(s) to cancel and choose "Send cancellation" or press the '+' button to queue multiple cancellations.
5. Check for an on-screen confirmation and a confirmation email from Unsubby.
6. Keep the confirmation email and any sent-letter PDF for your records.

Direct cancellation page

1. Visit Unsubby direct cancellation.
2. Follow the flow to specify the merchant and reason and submit the cancellation request.
3. Save the confirmation screen or email.

Email

1. Email [email protected] with your account name, merchant name, subscription details and proof of identity.
2. Request a cancellation confirmation in writing.
3. Wait for an email reply; if none within 7 days, escalate to Citizens Advice or your card issuer.

Post

1. Write a signed letter including your name, address, subscription details and explicit instruction to cancel.
2. Send by registered post to Unsubby, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as proof.

Phone

1. Phone numbers are not publicly disclosed by Unsubby; if contacting the merchant directly, use the merchants published number.
2. Ask for a cancellation reference or confirmation email during the call.
3. Record date and time and save any confirmation SMS or email.

Moving - change of address

If you need to cancel because you are moving and the merchant cannot continue service at your new address, provide a proof of change of address such as a signed tenancy agreement or a utility bill dated within the last 3 months. Contact Unsubby through the app or support email and attach the proof document. No specific statutory article requires automatic cancellation for moving; your cancellation relies on the merchants terms and evidence you provide.

Price increase

If the merchant increases the price and you want to cancel, request a copy of the renewal or price-notice from the trader. Under the Digital Markets, Competition and Consumers Act 2024 traders must give an "end of contract notice" and a renewal cooling-off notice describing refund entitlements. You may cancel where the increase breaches the notice terms; keep the trader notice and your cancellation instruction as proof. See Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

To cancel subscriptions after the subscriber dies, send a copy of the death certificate to the merchant and to Unsubby (if Unsubby acted on behalf of the account). Include proof of authority (executor or next of kin identity). There is no specific statutory article cited here in the provided data; escalate to Citizens Advice if the trader refuses to stop billing.

Legitimate grounds accepted by Unsubby

Research does not publish a formal list of accepted "legitimate grounds" on Unsubby. From the available information, common accepted grounds are: cooling-off during the 14-day period (see Consumer Contracts Regulations 2013), price increase where notice is not given, and termination at the end of contract period. Provide documentary evidence relevant to the reason you assert.

End of commitment

If the subscription term ends, submit the cancellation request at or before the end date and save the confirmation. If the trader auto-renews without correct renewal notice, use the Digital Markets Act requirements for renewal notices to support a refund claim. See cooling-off rights reference for renewal rules.

Cooling-off (14-day right)

For contracts concluded online or off-premises, the Consumer Contracts Regulations 2013 give a 14-day cooling-off period in which you may cancel and obtain a refund, except when digital content has been downloaded or streamed after you gave express consent and acknowledged loss of the right. Rely on the Consumer Contracts Regulations 2013 for cancellation in the 14-day window.

Before you cancel: negotiate

Unsubby is primarily a cancellation service; research does not report retention or discount offers made by Unsubby. If you want to keep a subscription, use the following script when contacting the merchant: state your account details, say you are considering cancellation, ask for a retention discount or downgrade, request the offer in writing and set a clear deadline to accept. If the merchant offers a price reduction, get a written confirmation by email.

What cancelling saves you - math

My Unsubby is billed at £10.95 every 4 weeks. That is 13 payments per year: 13 x £10.95 = £142.35 per year.

Free plan cost = £0 per year.

Cheapest competitor from the provided list: Keepr at £9 per month. Annual cost: 12 x £9 = £108 per year.

Comparison examples:

• Switching from My Unsubby to Free plan: £142.35 - £0 = £142.35 saved per year.
• Switching from My Unsubby to Keepr: £142.35 - £108 = £34.35 saved per year.
• Solas at £19 per month: 12 x £19 = £228 per year; switching from My Unsubby to Solas increases cost by £85.65 per year.

Relevant UK consumer law

Key protections: Consumer Rights Act 2015 (services must be performed with reasonable care and skill and protects against unfair contract terms) and the Consumer Contracts Regulations 2013 (14-day cooling-off period for many online/off-premises contracts). The Digital Markets, Competition and Consumers Act 2024 adds rules on renewal notices and cooling-off for renewals and is enforced by the Competition and Markets Authority (CMA).

Cooling-off and auto-renewal

The Consumer Contracts Regulations 2013 provide a 14-day right to cancel most online contracts with a refund, except where digital content has been downloaded after express consent. The CMA reviews hard-to-cancel subscriptions and unclear auto-renewal terms under the Digital Markets Act. Use the traders renewal notice and the 2024 Act when a merchant renews a contract without proper notice. See the Act: Digital Markets, Competition and Consumers Act 2024.

How to escalate

1) Complain to Unsubby first in writing and keep records. 2) If unresolved, contact Citizens Advice for guidance and sector ombudsman where applicable (Financial Ombudsman Service, Communications Ombudsman, Energy Ombudsman). 3) For card payments, ask your card issuer for chargeback or Section 75 claim if the payment qualifies. 4) If a trader breaks the Consumer Rights Act 2015, seek redress through trading standards or the CMA.

Confirm and keep proof

After you cancel, keep all confirmation emails, sent-letter PDFs and any reference numbers. If you used registered post, keep the Royal Mail receipt.

Check final billing and request refunds

Monitor your bank statement for continued charges. If billing continues, contact Unsubby support and the merchant with proof of your cancellation. Unsubby publishes a refund page for requests: Unsubby refund.

Data and account access

If you want your data deleted, request account deletion via the Unsubby dashboard or support email and keep the deletion confirmation. For re-activation, sign in and re-subscribe; My Unsubby is billed at £10.95 every 4 weeks when active.

Follow this checklist to complete and verify cancellation.

• Log into app.unsubby.com and send the cancellation via the web app.
• Save the confirmation email and any sent-letter PDF.
• If you used registered post, save the proof of posting.
• Monitor your bank for the next 60 days to ensure charges stop.
• If charges continue, request a written confirmation of refusal from the trader, then contact your card issuer for chargeback or Section 75 where applicable.
• If you paid for a one-time cancellation and did not receive a service, request a refund via Unsubby refund and keep your evidence.