Cancel Untamed the easy way

Short description

Untamed is a UK-based direct-to-consumer pet food company that sells high-meat-content, human-grade cat food by subscription and one-off orders. The business focuses on tins and tailored meal plans shipped on a recurring cycle.

Key features

Product options include a Trial Box of 12 tins and recurring monthly plans that deliver a set number of tins every 28 days. The monthly 28-tin plan is listed at £27.00 per 28 days. Multi-cat plans are available, for example a 56-tin plan for two cats is priced at £97.80 per 28 days.

Company facts

Web (recommended)

1. Sign in to your account at Untamed using the email address tied to your subscription.
2. Open Account details or Subscription settings.
3. Select Cancel subscription and follow on-screen prompts to confirm cancellation.
4. Save or screenshot the confirmation and the date shown. You should also receive an email confirmation.
5. Make sure cancellation is submitted at least 1 working day before your next scheduled order to avoid being charged.

iOS

1. Open Untamed via the mobile browser or the Untamed app if installed.
2. Sign in and go to Account details or Subscription settings.
3. Tap Cancel subscription and confirm. Capture the confirmation screen and check for a confirmation email.
4. If you do not see confirmation, use email support: Untamed support.

Android

1. Open Untamed via your mobile browser or app and sign in to your account.
2. Navigate to Account details, then Cancel subscription.
3. Confirm cancellation and keep a screenshot. Check your inbox for a confirmation email.
4. If the subscription was set up via a third party store, check the original purchase source for additional cancellation steps.

Phone

1. The company does not publish a dedicated phone number for cancellations. If you prefer voice contact, ask support by email whether a phone callback is available.
2. If you do get phone support, state your full name and account email and ask the agent to send a written end-of-contract notice to your email.
3. Retain the call details and ask for the agent's name and reference number.

Email

1. Send an email to [email protected] or to [email protected] with your full name and the email address on the account and the words "Cancel subscription" in the subject line.
2. Request a confirmation email or an end-of-contract notice and keep any replies.
3. Allow up to 72 hours for a response; follow up if you do not receive confirmation.

Post

1. Write a signed cancellation letter including your full name, account email, and request to cancel the subscription immediately.
2. Send by Royal Mail signed for or recorded delivery to: Untamed, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and tracking number. Allow processing time and check for any email confirmation.

Moving address (relocation)

If you move and you cannot receive deliveries at the new address, cancel using your account or email support with proof of new address such as a utility bill or tenancy agreement. Request confirmation of cancellation and any refund for undelivered goods. This follows the company cancellation process and standard contractual practice.

Price increase

If Untamed raises the price of a renewed subscription, you may cancel under the renewal cooling-off rights in the Digital Markets, Competition and Consumers Act 2024. Provide the renewal notice or invoice showing the price change and ask for cancellation and any refund for overpayment. See section 261.

Death of the subscriber

If the account holder has died, contact support by email at [email protected] and supply a copy of the death certificate and proof of your authority to act (executor or next of kin). Request cancellation and any refund for payments taken after the date of death.

Legitimate ground accepted by Untamed

Research indicates Untamed accepts cancellation requests made via the online account and by email; they may also accept written letters to their address. Where a shipment is undelivered and returned, Untamed deducts a flat fee of £4.60 from the refund. If goods are faulty, return postage is covered by Untamed.

End of commitment

Untamed states there is no long-term commitment to their monthly subscription. Cancel at any time via your account or by contacting support. Cancellation takes effect immediately when notified, subject to the 1 working day notice to stop the next order.

Cooling-off period

For most online contracts you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to cancel goods bought online. Untamed’s returns policy mirrors this by allowing cancellation and refunds within 14 days from delivery; refunds for returned goods are processed within 14 days of receipt at the warehouse. See cooling-off rights under the 2024 Act and section 267.

Before you cancel: negotiate

Untamed has been known to offer retention discounts phrased as "make things cheaper" for customers who ask. To request a retention offer, email [email protected] or reply to a support message and state that you are cancelling because of price. Ask for a specific fixed discount or a temporary reduction and request the offer in writing. If the company agrees, the retention offer should be confirmed by email and applied to your upcoming payment dates.

What cancelling saves you - calculations

Use the actual plan prices to compute annual savings. Example calculations based on published prices:

• Monthly 28-tin plan: £27.00 per 28 days. Annual cost estimate using 13 cycles per year: 13 x £27.00 = £351.00 per year.
• Two-cat 56-tin plan: £97.80 every 28 days. Annual cost estimate: 13 x £97.80 = £1,271.40 per year.
• Single-tin daily example referenced by Untamed: £32.60 per 28 days. Annual cost estimate: 13 x £32.60 = £423.80 per year.

Cheapest real alternative from our competitor list by monthly price is Taxmo for Accountants at £4.99 monthly, but it is a different product category and not a cat food supplier. For a pet-food alternative you should compare per-tin cost across suppliers; Untamed’s per-tin cost decreases with larger orders. If you cancel a 28-tin plan at £27.00 every 28 days you save approximately £351.00 per year compared with keeping the subscription.

Key UK consumer law

Your cancellation and refund rights are protected by the Consumer Contracts Regulations 2013 (14-day cooling-off for most online sales) and by general consumer law such as the Consumer Rights Act 2015 for faulty goods. The Digital Markets, Competition and Consumers Act 2024 introduced renewal cooling-off and tighter rules on subscription renewals; see the official cooling-off guidance at legislation.gov.uk.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Under the 2024 Act, the trader must provide a renewal cooling-off notice and cannot charge a penalty for cancellation during that period. See section 261 and section 267.

How to escalate

If Untamed refuses a lawful refund or misapplies the cancellation terms, first complain to Untamed via support email. If unresolved, get advice from Citizens Advice and escalate to the appropriate ombudsman or use card chargeback or Section 75 (for qualifying card payments). The Consumer Rights Act 2015 protects against unfair contract terms and requires services to be supplied with reasonable care and skill.

Check final billing

After cancellation confirm the date your subscription ends and any final charges. If an order was dispatched before your cancellation was processed you will still be charged for that order. Keep any confirmation emails and the cancellation timestamp.

Returns and refunds

If you are due a refund for goods you cancel under the 14-day right, Untamed processes refunds for the price paid for goods excluding delivery costs and will refund within 14 days of receiving returned goods at their warehouse. If goods were returned to Untamed due to unsuccessful delivery, a flat return fee of £4.60 will be deducted from the refund.

Data and reactivation

Your account data will remain linked to your email. If you wish to re-subscribe later, sign in and select a new plan. Request an end-of-contract notice from support if you need a written record for proof.

Follow this checklist to ensure cancellation is effective and you keep proof.

• Log in to your Untamed account and cancel via Account details, or send an email to [email protected] with "Cancel subscription" in the subject.
• Cancel at least 1 working day before your next scheduled order date to avoid being charged.
• Keep a screenshot of the cancellation confirmation and any confirmation email.
• If you return goods, use tracked postage and keep the proof of postage; expect refunds within 14 days after Untamed receives the returned goods.
• If a parcel is returned to Untamed because of delivery failure, expect a £4.60 deduction from your refund.
• If Untamed does not reply, escalate to Citizens Advice and consider a card chargeback or Section 75 claim for qualifying payments.