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Subject : Cancellation of Updoc agreement
How to cancel Updoc in the UK, refund rules, step-by-step methods and rights. Trustpilot rating 4.3/5 from 672 reviews.
| fastest method (name it + why) | Patient Portal on the website - immediate self-service cancellation via account |
| effective delay | Immediate - access is lost on cancellation |
| notice period | 0 days - access ends immediately upon cancellation |
| cancellation fee (amount or 0) | 0 - no separate cancellation fee, subscription fees are prepaid and non-refundable |
| minimum commitment | Not published by Updoc |
| phone + hours | No phone cancellation available |
| postal address for registered letter | Updoc, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Updoc is an online telehealth service that connects users with partner doctors for consultations, medical letters, prescriptions and specialist referrals. The service offers both subscription plans and single-service consultations in the United Kingdom and internationally through its platform.
Users who need fast access to medical letters, fit notes, prescriptions or a specialist referral without visiting a clinic use Updoc. The platform targets people who prefer online consultations and those needing documentation for travel, work or insurance.
Updoc provides unlimited consults on subscription plans, single telehealth consultations from listed prices, medical certificates and letters signed by a GMC-registered partner doctor. Partner Doctors are available daily from early morning to late night.
| Official UK site | https://www.updoc.co.uk/ |
| Pricing reference | https://updoc.co.uk/pricing |
| Support email | [email protected] |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web - Patient Portal | Log in to your account on the site and cancel subscription in account settings | 5-15 minutes | On-screen confirmation / email confirmation | Easy |
| iOS - Apple App Store | Cancel subscription from your Apple ID subscriptions in App Store settings | 5-10 minutes | Apple subscription cancellation confirmation | Medium |
| Android - Google Play | Open Google Play subscriptions and cancel the Updoc subscription there | 5-10 minutes | Google Play confirmation email | Medium |
| Email [email protected] requesting cancellation and include account details | Varies - allow 48-72 hours | Email reply or lack of reply - keep sent email as proof | Medium | |
| Phone | Not available for cancellation | Not applicable | Not applicable | Hard |
| Post | Send a registered letter to the Cardiff postal address requesting cancellation | 5-10 working days delivery | Signed registered post receipt | Medium |
If you move abroad and cannot use the service, provide proof of new permanent address such as a utility bill or tenancy agreement. Updoc does not publish a specific migration cancellation policy so use the standard account cancellation process. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contracts.
If Updoc raises the subscription price mid-contract and you do not accept the change, you can cancel the contract. Provide the notice (email or portal cancellation) and keep a copy of the price increase notification from Updoc. Applicable law: Digital Markets, Competition and Consumers Act 2024 - traders must provide an end of contract notice and refund any overpayment.
To cancel after the death of the subscriber, send a copy of the death certificate and a request from the executor or next of kin to [email protected] or by registered post to the Cardiff address. Include account details for verification.
Research shows Updoc may cancel in cases where a practitioner determines telehealth is unsuitable during a consultation. Provide a note from the practitioner or the consultation record. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
If your plan has a fixed term, cancellation at the end of the term should be allowed without penalty. Updoc does not publish a mandatory minimum commitment for its monthly plans. Provide the subscription start date and cancellation request via the Patient Portal or by registered post.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for most online service contracts starting the day after the contract is concluded. If you cancel during the 14 days and the service has not been fully performed, you are entitled to a refund within 14 days of cancellation. If you expressly consented to immediate supply and confirmed you lost cancellation rights, you may have waived the cooling-off right. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
There are reports that Updoc staff have issued goodwill refunds in responses to negative reviews. There are no widely reported standard retention discounts. To request retention offers, contact support by email at [email protected] or use the Patient Portal and ask for account review, a pro rata refund or a reduced-rate offer. When you ask, include dates of unwanted charges, screenshots of billing and your desired outcome.
Calculate annual savings by multiplying the monthly subscription by 12.
Updoc Plus: £24.95 x 12 = £299.40 per year.
Updoc Pro: £32.95 x 12 = £395.40 per year.
Example saving if you cancel Updoc Plus and switch to NHS GP services: £24.95 x 12 = £299.40 saved annually because NHS GP appointments are free at point of use in the UK (subject to eligibility).
Compare subscription to pay-per-use: a standard telehealth consult from Updoc starts from £44.95. If you expect fewer than 7 private consultations per year, pay-per-use may cost less than an Updoc Plus subscription. Calculation: £44.95 x 7 = £314.65, which is greater than £299.40.
Key laws that protect UK consumers include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 introduces rules on subscription end-of-contract notices and refunds for overpayment.
The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online service contracts. If you cancel inside 14 days and the service was not fully performed, you are entitled to a refund within 14 days of cancellation. If you asked for immediate performance and agreed you lose the right, that may remove the cooling-off right. Use this law when claiming a refund.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you cannot cancel using the methods published by Updoc, keep evidence and escalate to Citizens Advice for next steps.
1. Complain to Updoc first via Patient Portal, the support email or registered post.
2. Contact Citizens Advice if Updoc refuses a legitimate refund under the Consumer Contracts Regulations 2013.
3. If payment was made by credit card and qualifies, ask your card issuer about Section 75 for purchases over £100 or use chargeback for disputed payments under your bank's scheme.
4. File a complaint with the CMA or seek alternative dispute resolution where applicable.
Updoc states access is lost immediately on cancellation. Download and save any medical letters, certificates or prescriptions you need before cancelling. If you rely on a medical certificate for work or travel, keep a PDF copy.
Updoc's terms state subscription fees are prepaid and non-refundable. If you cancel mid-period you will typically not receive a prorated refund. If you believe you are due a refund under UK law or the company made an error, request a refund in writing and cite the Consumer Contracts Regulations 2013 or the Digital Markets, Competition and Consumers Act 2024 as applicable.
If you want to return to Updoc after cancelling, you can re-subscribe via the website. Any re-activation is treated as a new subscription and standard pricing will apply.
Follow this checklist to cancel cleanly and protect your rights.
£24.95
/ mois
Unlimited consults, medical letters, specialist referrals, insurance claim letters (health/travel insurance)
£32.95
/ mois
Unlimited consults, medical letters, certificates of good health, new & repeat prescriptions, general medical advice
from £44.95
/ mois
General advice, specialist referral letter, private prescription (if suitable), insurance claim letters (health/travel insurance)
from £59.95
/ mois
Skip the queue and get connected to a Partner Doctor sooner, medical letters
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Below are common alternatives people compare for this type of subscription.
£0
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Free at point of use for eligible UK residents, but appointment availability varies.
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Telehealth alternative; specific UK pricing not published in provided research.
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Private and NHS-integrated telehealth services; specific private subscription pricing not provided in available research.
Updoc is available in many countries. Here are several frequently cited markets:
What you should know about Updoc subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Updoc subscription, whichever payment method you use.
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