Cancel Upgrow the easy way

Service overview

Upgrow is a digital growth service focused on Instagram follower and engagement growth using targeting, AI tools and managed campaigns. The company offers tiered subscription plans and a "Grow or money back" guarantee plus a free trial.

Who uses Upgrow

Upgrow targets brands and growth-focused accounts, especially B2B tech companies and small marketing teams seeking faster Instagram follower acquisition and engagement metrics.

Company facts

Web account cancellation

1. Log in at https://www.upgrow.com/.
2. Open account or billing settings and look for subscription management.
3. Follow the cancel or pause subscription link and confirm. Request written confirmation by email.
4. If no cancellation option is available, proceed by email or post as below.

Email cancellation

1. Compose an email to [email protected] with subject "Cancel subscription" and include your account email, subscription plan, and last 4 digits of payment method if known.
2. Request a written confirmation of cancellation and keep the sent email as proof.
3. Allow several days for reply; if no response, send a recorded delivery letter.

Post cancellation (recommended for UK)

1. Write a signed cancellation letter including your full name, account email, plan, and request immediate cancellation and confirmation.
2. Send by Royal Mail Recorded Delivery to Upgrow, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the Recorded Delivery receipt as proof of posting and expected delivery date.

Phone or chat cancellation

1. Use any in-account chat or phone number provided after login to request cancellation.
2. Ask for a cancellation reference number and the name of the agent.
3. Follow up with an email summarising the call and keep records.

Cancel during free trial

1. If you are in the 1-day free trial, cancel immediately via your account or contact support; services provided during the trial end immediately, though some dashboards may remain accessible until the end of the trial period.
2. Request written confirmation to avoid charge.

Moving abroad or relocation

If you need to stop services because you move, provide a copy of proof of move such as a dated utility bill, tenancy agreement or change-of-address confirmation. Upgrow does not publish specific exceptions for relocation. Applicable law: Consumer Rights Act 2015 when service quality is affected.

Price increase

If Upgrow raises prices for ongoing subscriptions, you may cancel if the contract terms allow. Provide the notification screenshot or email from Upgrow and your original contract. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of the subscriber

To cancel for death, send a copy of the death certificate and proof of your authority (executor or next of kin) to [email protected] or by post to the registered address. Applicable law: Consumer Contracts Regulations 2013.

Legitimate ground - service not provided with reasonable care and skill

Upgrow must provide services with reasonable care and skill under the Consumer Rights Act 2015. If the service fails to deliver as described, gather evidence such as campaign reports, screenshots of promised features not delivered, and correspondence. Claim a refund or cancellation citing Consumer Rights Act 2015.

End of commitment

If your contract term ends, cancel in accordance with the billing cycle. If Upgrow enforces auto-renewal without clear notice, cite the Competition and Markets Authority guidance on unfair auto-renewal practices and the Digital Markets, Competition and Consumers Act 2024.

Cooling-off period (14 days)

For online purchases you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. Provide your cancellation request by email or post within 14 days of contract formation. If you asked Upgrow to start services immediately during the cooling-off period, Upgrow may charge for services actually performed. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Upgrow advertises a "Grow or money back" guarantee and a free trial. There are reports of retention attempts in the industry but no specific public record of standard retention discounts from Upgrow in the research. To ask for retention, email [email protected] and reference your account, request a discount or pause and ask for a trial extension or manual review under the Real Growth Guarantee. Keep all replies as evidence.

Yearly saving calculation and cheapest alternative

Compute yearly costs using the published monthly prices:

Basic plan: 69 x 12 = 12 x 69 = £828 per year.

Pro plan: 99 x 12 = 12 x 99 = £1,188 per year.

Turbo plan: 129 x 12 = 12 x 129 = £1,548 per year.

Competitor cheapest real alternative from the research: Taxmo for Accountants at £9.99 x 12 = £119.88 per year.

Example savings if you cancel Upgrow Basic and choose Taxmo: £828 - £119.88 = £708.12 saved per year. Cheapest general-purpose alternative in research that targets small businesses is Opiflo at £19 x 12 = £228 per year. Switching from Upgrow Basic to Opiflo saves £828 - £228 = £600 per year.

Key United Kingdom consumer laws

Services must be provided with reasonable care and skill under the Consumer Rights Act 2015. Distance and online sales give a 14-day cooling-off right under the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 provides additional protections for subscription cancellation and renewal clarity.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel online contracts. If you requested immediate service start, Upgrow may deduct charges for services already provided. The Digital Markets, Competition and Consumers Act 2024 removes penalties for cancelling during initial and renewal cooling-off periods.

Escalation path

Step 1: Complain to Upgrow by email or recorded letter and keep proof. Step 2: If unsolved, seek advice from Citizens Advice and file a complaint with the relevant ombudsman if applicable. Step 3: For qualifying card transactions, consider Section 75 or a chargeback with your card issuer. Cite the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in your complaint.

Check final billing

After cancellation request, monitor your bank or card for any further charges for at least two billing cycles. If you see an unexpected charge, contact Upgrow with proof of cancellation and request a refund.

Access and data

Request confirmation of when your access ends and ask for an export of any data or reports you need. If Upgrow processed data about your account, request deletion or retention instructions in writing.

Re-activation

If you plan to re-subscribe later, confirm any re-activation terms and the price that will apply at re-subscription. Ask for a final written statement showing the account is closed and there are no outstanding charges.

Use the checklist below to cancel properly and protect your rights.

• Locate account email, plan name and last payment date.
• Send a cancellation request by email to [email protected] and keep the sent email.
• If you need a verifiable proof, send a signed letter by Royal Mail Recorded Delivery to Upgrow, 160 City Road, EC1V 2NX London, United Kingdom and keep the receipt.
• Request written confirmation of cancellation and final billing date.
• Monitor bank statements for two billing cycles to confirm no further charges.
• If charged after cancellation, request a refund citing Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015 where relevant.
• If unresolved, contact Citizens Advice and consider Section 75 or chargeback options with your card issuer.