Cancel Vendo Services the easy way

Service overview

Vendo Services is a payments and subscription management provider that offers businesses payment processing and subscription tools. The company operates under the legal name Vendo Services GmbH and serves merchants including e-commerce businesses, content platforms and high-risk verticals.

How people use it

Customers use Vendo Services for recurring billing, subscription management and payment processing integrated into platforms that sell digital or membership content.

Company facts

Web - Customer Portal

1. Open the Vendo Customer Portal: official cancellation docs.
2. Log in with the account that holds the subscription.
3. Navigate to Subscriptions or Billing.
4. Select the subscription you want to cancel and click Cancel.
5. Confirm the cancellation when prompted; keep the cancellation email sent after confirmation.

iOS

1. Vendo Services does not publish an in-app cancellation path for iOS. If you subscribed via an app, check the App Store subscription manager or use the Customer Portal.
2. If the subscription was processed through Vendo rather than the App Store, follow the portal steps above.

Android

1. Vendo Services does not publish an in-app cancellation path for Android. If you subscribed via Google Play, cancel there; if Vendo processed your payment directly, use the Customer Portal.

Phone

1. Vendo Services does not publish a support phone number; do not rely on phone cancellation.
2. Use the Customer Portal or send an email and request written confirmation.

Email

1. Send an email from the address on the subscription account to the support channel referenced in the Customer Portal.
2. Include: full name, account email, subscription reference, and a clear statement: "Please cancel my subscription immediately."
3. Ask for a confirmation email and keep that as proof.

Post (registered letter)

1. Prepare a letter with subscriber name, account email, subscription reference and a request: "Cancel my subscription effective immediately."
2. Send by registered post to: Vendo Services, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and request a written confirmation by email. Processing takes postal transit plus the time Vendo needs to reply.

Moving / change of residence

Rule: A change of residence is not an automatic statutory right to cancel unless the move affects service delivery and was specified in the contract. Required proof: copy of new address (utility bill or tenancy agreement) and a statement of how service is affected. If the contract was concluded at a distance, the 14-day cooling-off right may apply if within the cooling-off period and the service has not been fully supplied.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule: If Vendo Services increases recurring prices in breach of the contract terms, you may have a right to terminate. Required proof: the original contract or terms showing price, notice of price increase from Vendo and your subscription details. Keep the notification that shows the increase and the effective date.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

Rule: Death terminates personal service contracts where performance depends on the individual; evidence required by Vendo Services may include a death certificate and a request from the executor or next of kin. Required proof: death certificate and proof of authority from the estate or a copy of the will showing executor details.

Applicable law: Consumer Rights Act 2015.

Legitimate ground (service failure or unfair terms)

Rule: If Vendo Services fails to perform with reasonable care and skill, or if a contract contains disproportionate cancellation penalties, you can cancel for breach. Required proof: copies of communications evidencing the failure, screenshots, and any diagnostic logs that show non-performance. Unfair terms are contestable under the Consumer Rights Act 2015.

Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: If your subscription term expires, you can choose not to renew. Required proof: subscription end date on your account or billing history. Use the Customer Portal to cancel before renewal or send an email and obtain a confirmation email.

Applicable law: Contract terms plus CMA guidance on auto-renewal.

Cooling-off period (14 days)

Rule: For contracts concluded at a distance or off-premises, you have a 14-calendar-day cooling-off right to cancel for any reason and get a refund, subject to exceptions for digital content once download or streaming has started with your express consent. If you asked for the service to begin within the 14 days, the trader can charge for the period provided up to cancellation.

Required proof: notice of cancellation sent within 14 days and the original order details. Refunds for statutory cancellations must be issued within 14 days of receiving the cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Retention offers reported by Vendo Services are not published in available documentation. There is no public list of discounts or retention credits that Vendo Services offers to keep customers. To ask for a retention offer:

1. Log into the Customer Portal and open a support ticket or use the contact method shown in your account.
2. Explain that you intend to cancel and request any available offer or downgrade options; include the subscription reference and current billing amount.
3. If you receive an offer, insist on written confirmation showing the new price and the next billing date before accepting.

What cancelling saves you - yearly costs

Use the published plan prices (these prices apply to Vendoo crosslisting software; Vendo Services pricing is not published). Example plan calculations:

• FREE plan: £0 x 12 = £0 per year.
• Simple Plan: £20.99 x 12 = £251.88 per year; advertised annual price: £188.99 per year.
• Plus Plan: £27.99 x 12 = £335.88 per year; advertised annual price: £251.99 per year.
• Pro Plan: £59.99 x 12 = £719.88 per year; advertised annual price: £539.99 per year.

Cheapest competitor from the competitor list: GoForma at £22 per month = £22 x 12 = £264 per year. Comparison example: switching from Simple Plan monthly billing (£20.99 x 12 = £251.88) to GoForma (£264 x 12 = £264.00) would increase yearly cost by £12.12. If you instead take the Simple Plan annual price of £188.99, the annual billed cost is £188.99 which is £75.01 cheaper than GoForma's yearly total of £264.

Key UK consumer laws

The Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill and allows challenge of unfair contract terms. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-calendar-day cooling-off right for distance and off-premises contracts. The Competition and Markets Authority (CMA) enforces rules on hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off and refunds

If you cancel within the 14-day cooling-off period, you are entitled to a refund. If you asked for performance to start during the cooling-off period, Vendo Services may charge for the portion of service supplied up to cancellation. Refunds must be issued without undue delay and within 14 days of receiving the cancellation notice under the Consumer Contracts Regulations 2013.

Escalation path

Step 1: Complain to Vendo Services via the Customer Portal or email and keep written records. Step 2: Seek guidance from Citizens Advice: Citizens Advice cancellation guidance. Step 3: If payment was by credit card and qualifies, consider a Section 75 claim through the card issuer. Step 4: For unresolved disputes about unfair contract terms or mass consumer harm, report to the Competition and Markets Authority.

Check access and final billing

After cancellation you will receive a confirmation email. Access to purchased products remains until the end of the paid period; confirm the expiry date in your cancellation email or account billing history.

Data and account

Export any data you need before the subscription end date. If you need data retention proof, request account deletion or export confirmation in writing from support.

Re-activation and repurchase

You can reactivate or repurchase through the Customer Portal; re-activation steps will appear in your account. If you cancelled under statutory rights and received a refund, re-subscription will be a new contract.

Use this checklist to cancel and preserve your rights.

• Log into the Vendo Customer Portal and initiate cancellation.
• Take screenshots of the cancellation flow and save the confirmation email.
• If cancelling by email, send from the account address and request written confirmation.
• If using post, send a registered letter to: Vendo Services, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.
• Check billing history for the paid period end date and note any amounts already paid.
• If within 14 days of a distance contract, request a statutory refund citing the Consumer Contracts Regulations 2013.
• If you disagree with a refused refund, contact Citizens Advice and consider Section 75 or chargeback options with your card issuer.