Cancel Vivanmn the easy way

Overview

Vivanmn is a UK-based seller of NMN supplements operated by Viva Research Ltd, founded in 2024 and headquartered in London. The product range includes Vivanmn Pure NMN 500mg capsules marketed for energy, sleep, and stamina.

Products and claims

Vivanmn sells 500mg 99% pure Nicotinamide Mononucleotide in 100% vegetable cellulose capsules, with a one-time 30 capsule option and a 90 capsule subscription option. The company states products are made in the UK.

Company facts

Web - cancel via your Vivanmn account

1. Go to https://vivanmn.com/en-de and sign in to your account.
2. Open Account, then Subscription or Billing Settings.
3. Choose the active subscription and click Cancel or Manage to select a non-renewing option.
4. Save a screenshot of the confirmation page or the cancellation message.
5. If you do not see a cancel option, proceed to Email steps below.

Email - cancel by writing to [email protected]

1. Compose an email to [email protected] with subject: Cancel subscription - [order number].
2. Include full name, billing address, order number and reason for cancellation.
3. Request written confirmation and a cancellation/returns number.
4. Save copies of sent mail and any bounced replies as proof.
5. If no reply within 14 days, move to dispute with card issuer or Citizens Advice.

Post - registered letter

1. Write a signed request including name, address, order number and explicit instruction: "Please cancel my subscription and confirm in writing."
2. Send by registered post to: Vivanmn, 100 Wood Street, EC2V 7AN London, United Kingdom.
3. Keep the proof of postage and proof of delivery.

Phone

1. There is no phone number published by Vivanmn; telephone cancellation is not available.
2. If you have a third-party payment platform, cancel future payments via that platform.

Moving / Change of address

If you move and need to stop deliveries, notify Vivanmn by email to [email protected] with proof of new address such as a utility bill or tenancy agreement. There is no specific Vivanmn rule published for relocation; use the account cancellation or email route. Applicable law: Consumer Contracts Regulations 2013 for online contract change implications.

Price increase

If Vivanmn increases the price of an ongoing subscription, you may cancel under the contract if the increase is not part of the original terms. Provide the original order confirmation showing price and the updated billing showing the increase. Applicable law: Consumer Rights Act 2015 and general unfair contract terms guidance from the CMA.

Death of subscriber

To cancel for death of the account holder, email [email protected] with a copy of the death certificate and the account holder's name and order number. Vivanmn has not published a specific death policy; use the evidence listed above as proof.

Legitimate grounds accepted by Vivanmn

Research shows Vivanmn accepts returns within their 100-day return policy with proof of purchase. For cancellations not covered by that policy, the company directs customers to cancel via their account or support email. Evidence required: order number, proof of purchase, photo of product if returning. Applicable law: Consumer Contracts Regulations 2013 for online purchases and Consumer Rights Act 2015 for service quality.

End of commitment

The 3-month subscription is billed as £44.99 every 3 months; the effective minimum commitment is 3 months (90 days). Cancel before the next billing cycle to stop renewal. Evidence: account cancellation confirmation or written confirmation from [email protected].

Cooling-off period (14 day right to cancel)

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel most online orders from the date you take ownership of goods. To cancel within 14 days, email or cancel via account and return the product within 14 days of cancellation. Refunds must include standard delivery cost from the trader. Evidence: order confirmation and cancellation message. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate retention offers

Reported retention offers are not publicly documented for Vivanmn. Customer reports include one case where a reviewer successfully cancelled by selecting the cheapest option in their account. To request a retention offer, email [email protected] asking for a discount or a pause and quote your order number. If you want to reduce cost, ask for a single-delivery one-time order price instead of automatic re-billing.

What cancelling saves you - real maths

Use the actual Vivanmn prices to compute annual costs.

One-time 30 capsules price: £29.99. Annual cost if buying monthly at that price: 12 x £29.99 = £359.88 per year.

3-month subscription: billed at £44.99 every 3 months which equals £15.00 per month. Annual cost: 4 x £44.99 = £179.96 per year or 12 x £15.00 = £180.00 per year.

Discounted one-time with code price: £22.50. Annual cost if buying monthly at that price: 12 x £22.50 = £270.00 per year.

Yearly saving by switching from one-time monthly at £29.99 to the 3-month subscription at £15.00: £359.88 - £180.00 = £179.88 per year.

If you are cancelling, stopping a 3-month subscription saves £180.00 per year compared with staying on that subscription.

Key UK consumer law

Your rights include the 14-day cooling-off period under the Consumer Contracts Regulations 2013 and protections under the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill. The CMA monitors unfair terms such as hard-to-cancel subscriptions.

How to escalate if Vivanmn does not cancel or refund

1. Complain in writing to Vivanmn by email to [email protected] and keep copies. 2. If no response, raise a dispute with your card issuer using chargeback or Section 75 if the purchase qualifies. 3. Contact Citizens Advice for guidance and file a complaint with the relevant regulator. 4. If Vivanmn continued to take payments after a valid cancellation request, quote the Consumer Contracts Regulations 2013 to support your claim. For guidance on cooling-off rights see Which - cooling-off period.

Check final billing

Confirm no further scheduled payments appear in your account and check bank statements for refunds or unwanted debits. If you see an unauthorised debit after cancellation, contact your card issuer for chargeback or Section 75 support.

Returns, refunds and proof

To return goods under Vivanmn policy, email [email protected] quoting your order number to receive a returns number. Returns sent without this procedure will not be processed. Shipping costs for returns are borne by the customer and are non-refundable. Refunds are processed to the original payment method within 14 days after the return is received and approved. See Vivanmn refund policy.

Account and personal data

Delete or request closure of your Vivanmn account if you do not intend to repurchase. If you require data deletion or portability, request this by email to [email protected] and keep the correspondence.

Follow this checklist to ensure cancellation and refunds are processed correctly.

• Find your order number and account login details.
• Attempt to cancel via your Vivanmn account and save a screenshot of the cancellation confirmation.
• If account cancellation is unavailable, email [email protected] with subject "Cancel subscription - [order number]" and keep a copy of the sent email and any bounce notices.
• If email fails, send a signed registered letter to Vivanmn, 100 Wood Street, EC2V 7AN London, United Kingdom and keep proof of postage and delivery.
• If returning goods, email first to request a returns number as required by Vivanmn; pay for tracked shipping and keep the tracking reference.
• If you are still charged after cancellation, contact your bank to request a chargeback or Section 75 claim and cite the Consumer Contracts Regulations 2013.