Cancel VSA Breeze the easy way

Service overview

VSA Breeze is the consumer-facing Breeze wellbeing product offering mood analytics, tests, personalized plans and self-growth courses delivered as an app and web service. The app offers freemium features and premium subscriptions with weekly, monthly and annual options.

Who uses it

Users in the UK download the Breeze app to access mood tracking, guided programs and enhanced analytics when they subscribe to Premium. Subscriptions can be purchased directly or via an app store.

Company facts

Website (preferred) - step-by-step

1. Sign in to your Breeze account on the Breeze web portal or app.
2. Open Account or Subscription settings and find 'Manage subscription' or similar.
3. Select 'Cancel subscription' and confirm the clear statement of cancellation.
4. Save or screenshot the confirmation and keep any confirmation email.
5. If you cannot cancel online, use the contact form or support email and state: "I hereby cancel my subscription effective immediately."

iOS - step-by-step

1. On your iPhone open Settings - tap your name - Subscriptions.
2. Find the Breeze subscription and tap 'Cancel Subscription'.
3. Keep the Apple confirmation email or screenshot as proof.
4. For App Store purchases, refunds are handled by Apple support; Breeze cannot grant refunds for App Store purchases per their terms. See Breeze terms: Breeze terms.

Android (Google Play) - step-by-step

1. Open Google Play Store - tap your profile - Payments and subscriptions - Subscriptions.
2. Select Breeze and tap 'Cancel subscription'.
3. Keep the Google Play cancellation confirmation as proof.
4. If charged incorrectly after cancellation, refer to Google Play support and the complaint evidence for escalation.

Email - step-by-step

1. Compose an email with subject 'Cancel subscription' and include your account details and a clear statement: "I cancel my VSA Breeze subscription with immediate effect."
2. Send and save the sent email and any auto-reply.
3. If no reply in 72 hours, send a recorded-delivery letter to the registered address.

Post (registered letter) - step-by-step

1. Write a clear statement of cancellation including your full name, account email and date.
2. Send by registered post to: VSA Breeze, 38 Castle Street, AB11 5YU Aberdeen, United Kingdom.
3. Keep proof of posting and delivery receipt as evidence.

Moving abroad or relocation

Rule - If you move and the service cannot be reasonably provided in your new location, notify VSA Breeze with proof of relocation such as a new utility bill or change of address. The contract may be ended if performance is impossible. Applicable law - Consumer Rights Act 2015 applies where service performance is affected.

Price increase

Rule - If VSA Breeze increases the price mid-contract and the increase is not allowed by your contract terms, you may cancel. Proof - official notice from VSA Breeze announcing the price increase and your existing billing statements. Applicable law - Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 protections require clear information on renewal and charges.

Death of the subscriber

Rule - Cancellation may be requested by the estate executor. Proof - death certificate and proof of authority for the estate. Applicable law - consumer contract termination for deceased customers follows ordinary contract law and the Consumer Rights Act 2015 for service performance.

Legitimate ground accepted by VSA Breeze

Rule - Breeze's published terms do not list an exhaustive set of legitimate grounds; examples that commonly qualify are inability to access the service, medical incapacity or contractual breach by the trader. Proof - supporting documentation such as medical certificates or screenshots showing service failure. Applicable law - Consumer Rights Act 2015 for services not performed with reasonable care and skill.

End of commitment / contract expiry

Rule - At the end of the paid period you may allow the subscription to lapse or cancel prior to renewal. Notice - cancel at least 24 hours before the renewal date to avoid auto-renewal charges (Breeze terms require cancellation 24 hours prior to period end).

Cooling-off (initial and renewal cooling-off)

Rule - Under the Digital Markets, Competition and Consumers Act 2024 you have a 14-day initial cooling-off period for many online subscriptions and an additional 14-day renewal cooling-off period after a trial or after an auto-renew of a 12-month plus contract. How to exercise - notify the trader with a clear statement within the 14 days. Proof - emailed cancellation or a recorded delivery letter. Applicable law - Digital Markets, Competition and Consumers Act 2024: cancellation is effective from the time notification is given.

Before you cancel: negotiate

Retention offers - Research does not show specific retention offers publicly reported by VSA Breeze. If you want to seek a discount or downgrade, ask support for alternatives: request a discounted monthly rate, switch from Monthly Premium to Annual Premium, or request a temporary pause. When contacting support, provide your account email, the current plan and ask clearly: "Please offer any retention or downgrade options before I cancel." Use a timestamped message to keep proof.

What cancellation saves you - example calculation

Using published prices, a Monthly Premium subscription costs £26.49 per month. Yearly cost calculation: £26.49 x 12 = £317.88 per year. The Annual Premium subscription is listed at £51.99 per year (which equals £4.33 per month). Savings when switching from Monthly Premium to Annual Premium: £317.88 - £51.99 = £265.89 per year.

Cheapest competitor from listed options - the Breeze project management Solo plan is £14 per month (£14 x 12 = £168 per year). The lowest listed alternative price is £9 per user per month (project management plan) which equals £9 x 12 = £108 per year. If you cancel a Monthly Premium at £317.88 and move to the cheapest listed alternative at £108 per year, your yearly saving is: £317.88 - £108 = £209.88 per year. Math shown: "£26.49 x 12 = £317.88; £9 x 12 = £108; £317.88 - £108 = £209.88."

Key UK laws that protect you

The Digital Markets, Competition and Consumers Act 2024 introduces initial and renewal 14-day cooling-off rights for subscription contracts and states cancellation is effective from the time notification is given. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day right to withdraw for most online contracts, with a digital content exception once download or streaming starts with express consent.

How to escalate if Breeze refuses to cancel or refund

Step 1 - Complain in writing to VSA Breeze using the account contact form, support email or recorded post to their registered address. Step 2 - If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service. Step 3 - If a payment was on a credit card and falls under Section 75, contact your card issuer for a claim or use chargeback for non-card methods. The CMA considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Check access and final billing

Keep the cancellation confirmation and check your billing next statement. For direct site purchases, Breeze states purchases are generally non-refundable unless law requires otherwise. For App Store purchases, refunds must be requested from the App Store.

Data and account re-activation

If you want your data removed, contact Breeze support and request data deletion. If you later re-activate, your previous data may or may not be restored depending on Breeze policies. Keep screenshots of all confirmations for dispute evidence.

Follow this checklist immediately when cancelling to secure proof and protect your rights.

• Log in and cancel via account settings, or cancel through App Store / Google Play if purchased there.
• Take screenshots of the cancellation confirmation or save the confirmation email.
• If cancelling by email, include a clear statement: "I cancel my subscription with immediate effect" and keep the sent mail copy.
• Send a registered letter to VSA Breeze at 38 Castle Street, AB11 5YU Aberdeen if online cancellation fails; keep proof of posting.
• If you paid by card and a charge is incorrect after cancellation, contact your card issuer for chargeback or Section 75 where applicable.
• If you are within 14 days initial or renewal cooling-off, state the cooling-off right under the Digital Markets, Competition and Consumers Act 2024 in your message.