Cancel Wallet Whale the easy way

Overview

Wallet Whale is a membership service operated by Yes Solutions Club Ltd that offers wallet-based payment and travel card solutions plus partner discounts and access to phone contract choices.

Key features

Members receive exclusive offers, supermarket partner discounts, options for a mobile phone on contract through partners, premium grocery brands at reduced prices, free shipping on grocery orders, and app access via Play Store and Apple Store.

Company facts

Web (Online portal)

1. Go to the Wallet Whale website or app and log in to your account.
2. Navigate to 'My Profile'.
3. Select 'Click Here to Cancel Your Subscription' per the official instruction (see official cancellation page).
4. Take a screenshot of the confirmation screen and save any confirmation email.

iOS (App)

1. Open the Wallet Whale app on your iPhone.
2. Open account or settings area and look for cancel option or link to the web portal.
3. If cancellation is routed via the web portal, follow the web portal steps and save confirmation.
4. If you are billed via Apple subscriptions, check Apple Subscriptions in Settings and cancel from there.

Android (App)

1. Open the Wallet Whale app or visit the site on your phone browser.
2. Follow 'My Profile' cancellation link.
3. Save any confirmation screenshot and confirmation email.

Phone

1. Call Customer Services on 03707704660.
2. Provide your full name, email, phone number, and account details.
3. Request cancellation and ask for a reference number and confirmation email.
4. Record the call time and the agent name if provided.

Email

1. Send an email to [email protected] with the subject 'Cancel Membership - [Your Name]'.
2. Include your account email, membership number if known, and the date you want cancellation to take effect.
3. Request written confirmation and keep the outgoing email as proof.

Post

1. Write a signed cancellation letter including your full name, account email, membership number and a clear statement: 'I cancel my membership and request confirmation'.
2. Send by registered post to Wallet Whale, 152 - 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the postal proof of postage and any returned receipt for evidence.

Cooling-off period (14 days)

If you cancel within 14 days of signup you are entitled to a refund of the Application Fee provided you return the membership card within 14 days to the address specified by Wallet Whale. Refunds for valid cancellations within 14 days will be processed within at least seven (7) business days. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Used services during cooling-off

If you used services during the 14-day cooling-off period Wallet Whale may charge for the proportion of services supplied up to the cancellation date. You must return the membership card within 14 days to receive any Application Fee refund. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Wallet Whale increases the price, check your contract for specific rights. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill; disproportionate unilateral increases may be challenged through Citizens Advice and enforcement by the Competition and Markets Authority where wording is unfair.

Death of subscriber

For death of the subscriber contact Wallet Whale with a copy of the death certificate and proof of authority to act for the estate. Wallet Whale's published policies on this specific case are not publicly disclosed; provide documentary proof to [email protected] and request account closure and refund assessment. Applicable law: Consumer Rights Act 2015 covers fair contractual terms.

Fraud or unauthorised subscription

Research lists cases where customers reported unauthorised subscriptions. If you did not authorise the subscription, report it to your bank and request chargeback or reversal. Provide Wallet Whale with evidence and ask for cancellation. If Wallet Whale refuses, escalate to Citizens Advice and, where relevant, the Financial Ombudsman Service. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair subscription practices.

End of commitment

Monthly membership can be cancelled at any time; there is no published minimum commitment. If you are on a contract arranged through a third party for a phone, check that third party's contract term before cancelling Wallet Whale membership. Applicable law: The Consumer Rights Act 2015.

Before cancelling: negotiate

Research does not show specific retention offers Wallet Whale publicly advertises. To ask for a retention offer call 03707704660 or email [email protected] and request a retention discount or waiver of the next billing cycle. Provide your membership email, last payment date, and a clear ask such as 'Please offer a retention discount or cancel without further charges'. Always request written confirmation of any offer.

What cancellation saves you

Wallet Whale membership costs £19.99 per month. Yearly cost: 12 x £19.99 = £239.88 per year. Application fee options: £34.99 or £39.99 one-off at signup. Cheapest competitor from research: Finistry at £4.17 per month or £49.99 per year. Savings calculation versus Finistry: £239.88 - £49.99 = £189.89 saved per year. Savings calculation versus Thistle at £9.00 per month: 12 x £9.00 = £108.00; £239.88 - £108.00 = £131.88 saved per year.

Statutory cooling-off and cancellation rights

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day right to cancel for most online or off-premises contracts. See the legislation: Consumer Contracts Regulations 2013.

Service standards and unfair terms

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and protects against unfair contract terms. If a contract term is disproportionate or prevents reasonable cancellation it may be unenforceable under the Act.

Hard-to-cancel subscriptions and regulator guidance

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If Wallet Whale applies unclear renewal terms, you can complain to Citizens Advice for next steps: Citizens Advice - cancelling a service.

Escalation route

1) Complain in writing to Wallet Whale ([email protected]). 2) If unresolved, contact Citizens Advice and your bank for chargeback or Section 75 if the payment was a qualifying card payment. 3) If Wallet Whale is a regulated financial service causing financial loss, consider the Financial Ombudsman Service. Keep all evidence: emails, screenshots, call times, and proof of postage.

Check access and final billing

After cancellation confirm whether your app access ends immediately or at the end of your paid period. Check the final billing date and monitor your bank for further charges for at least two billing cycles.

Membership card return and refund

To obtain an Application Fee refund within the 14-day cooling-off period you must return the membership card within 14 days to COACH-HOUSE STUDIO ANNEXE KINGS ROAD ST PETER PORT GUERNSEY GY1 1QA as stated in Wallet Whale exceptions. Refunds for valid cancellations will be processed within at least seven (7) business days.

Disputing further charges

If Wallet Whale continues to charge after cancellation, contact your bank immediately to request a reversal or chargeback. Provide the bank with evidence of your cancellation steps and any confirmation from Wallet Whale.

Re-activation

If you decide to re-join later you will likely need to pay the membership fee and may be subject to any current application fee. Keep a copy of your original cancellation confirmation for reference.

Follow this checklist to cancel and protect your money.

• Log in to the Wallet Whale portal and click 'Click Here to Cancel Your Subscription' and save a screenshot.
• If cancelling by phone, call 03707704660 and record the date, time and reference number.
• Email [email protected] with a signed cancellation request and keep the sent email.
• If sending by post, use registered post to 152 - 160 City Road, EC1V 2NX London, United Kingdom and keep proof of postage.
• If within 14 days and you want a refund, return the membership card within 14 days to COACH-HOUSE STUDIO ANNEXE KINGS ROAD ST PETER PORT GUERNSEY GY1 1QA and save proof of postage.
• Monitor bank statements for two billing cycles and request chargeback if unauthorised charges appear.
• Escalate unresolved disputes to Citizens Advice and your bank; consider the Financial Ombudsman where appropriate.