Cancel Wire Salad the easy way

Overview

Wire Salad is a private company offering health and wellness digital subscriptions, with products including face yoga, sofa yoga, and pilates-style digital classes. The company operates under the legal name WIRE SALAD O U and publishes a support contact at [email protected]. Their web presence is at wiresalad.com.

How users access it

Wire Salad distributes content through its website and mobile apps. App listings exist on the Apple App Store and Google Play Store, which is why some payments and cancellations are handled through those stores.

Company facts

Web cancellation

1. If you can log in at wiresalad.com check Account or Subscriptions for a Cancel button. If no cancel option appears, proceed by Email or Post.
2. Keep screenshots of account pages showing subscription status and the date you requested cancellation.
3. Request confirmation by email and save the reply.

iOS (App Store) cancellation

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the Wire Salad or the app name used and tap Cancel Subscription. Follow Apple prompts.
3. Keep the Apple subscription receipt and screenshot the cancelled subscription screen.

Android (Google Play) cancellation

1. Open the Google Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the Wire Salad subscription and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Email cancellation

1. Send a clear cancellation email to [email protected]. Include your full name, email used for the account, last 4 digits of the payment method, and the date you want cancellation to take effect.
2. Request written confirmation and a final statement of charges.
3. Keep your sent message and any reply as proof. Trustpilot reviews report users receiving email confirmation in some cases.

Phone cancellation

1. Wire Salad does not publish a public phone number. If you locate a number, make calls from a device that records or call from a tracked line and request an email confirmation of the cancellation.
2. If the company provides a phone number later, request an email confirmation immediately after the call.

Post (registered letter)

1. Write a signed cancellation letter with your account details and send it by registered post to: Wire Salad, 32 Watling Street, EC4M 9BR London, United Kingdom.
2. Keep proof of posting and any returned receipt. Ask Wire Salad in your letter to send written confirmation by email.

Moving / Change of residence

The company does not publish a specific policy on cancellation for moving. To cancel on this ground, send a signed email or registered letter with proof of new address such as a council tax bill or utility bill dated within the last 3 months. If the service cannot be used due to geographical restrictions, include evidence and request a pro rata refund.

Applicable legal basis: Consumer Rights Act 2015 for fair contract terms.

Price increase

If Wire Salad raises the subscription price, you have the right to cancel if the increase was not agreed in the initial contract. Send a cancellation request citing the price change and include any evidence such as screenshots or emails announcing the increase. Keep your account statements showing prior charges.

Applicable legal basis: Consumer Contracts Regulations 2013 and DMCC Act 2024 rules on clear pre-contract information.

Death of the subscriber

For cancellations after a subscriber's death, contact Wire Salad by email or post and attach a copy of the death certificate and proof you are the executor or next of kin. Ask for account closure and for any standing orders to be stopped.

Applicable legal basis: Consumer Rights Act 2015 for contract fairness.

Legitimate ground / service quality

Wire Salad does not publicly list accepted legitimate grounds. Use the Consumer Rights Act 2015 if the service is not performed with reasonable care and skill. Provide screenshots, video, or logs showing content failures, missed deliveries, or defective service. Request repair, replacement, price reduction, or cancellation with refund depending on the issue.

Applicable legal basis: Consumer Rights Act 2015.

End of commitment

If your plan included a fixed minimum term and that term has ended, send a cancellation request stating the contract end date and request confirmation the subscription will not renew. If Wire Salad does not publish minimum commitment details, provide copies of invoices or receipts showing purchase dates.

Cooling-off period

You have a 14 day cooling-off period for contracts concluded online or off-premises under the Consumer Contracts Regulations 2013. If you exercise the right to cancel within 14 days and you have not expressly agreed to immediate access to digital content, you are entitled to a refund. If you agreed to immediate access to content during the cooling-off period, the trader may reduce the refund to reflect the service used; request a breakdown in writing.

Applicable legal basis: Consumer Contracts Regulations 2013. See the cooling-off rights.

Before cancelling: negotiate

Research shows Wire Salad has used review-removal requests as a refund tactic, with reports that refunds were offered only if negative reviews were removed. There is no public record of standard retention discounts or loyalty offers. Steps to negotiate:

1. Send an email to [email protected] stating the exact reason to cancel and the resolution you want: full refund, pro rata refund, or account closure.
2. Offer to accept a defined alternative such as one free month or a discount. Propose a deadline for the company to respond, for example 14 days.
3. If the company offers a refund tied to removing a review, do not accept trading a review for a refund. Instead, request a written refund and an explanation of the charge.

What cancelling saves you - yearly calculation

Use real reported charges to compute yearly costs and savings compared with a low-cost alternative. Wire Salad exact plan prices are not published, but user reports show the following charges: £19.99, £29.99, £79.99, and £119.88.

Examples:

• If charged £19.99 per month: 19.99 x 12 = A3239.88 per year.
• If charged £29.99 per month: 29.99 x 12 = A3359.88 per year.
• If charged a yearly fee of A379.99: annual cost = A379.99 per year.

Cheapest competitor from research: Keepr at A39 per month or A3108 per year. Example savings:

• From a A319.99/month Wire Salad example to Keepr: A3239.88 - A3108 = A3131.88 saved per year.
• From a A379.99 yearly Wire Salad example to Keepr annual: A3379.99 - A3108 = A3271.99 saved per year.

Note: all Wire Salad figures above are reported user charges and not an official Wire Salad price list. The competitor Keepr costs used are from research: A39 per month, A3108 per year.

Key UK consumer law

Relevant laws: Consumer Contracts Regulations 2013 (14 day cooling-off period for online contracts) and Consumer Rights Act 2015 (services must be performed with reasonable care and skill). The Digital Markets, Competition and Consumers Act 2024 (DMCC Act) updates renewal and cooling-off rules and requires clear renewal notices. See the cooling-off text at legislation.gov.uk.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. The DMCC Act 2024 requires explicit opt-in for renewals and renewal reminders for subscriptions over six months. If Wire Salad applied hidden auto-renewal terms, you can challenge that under UK consumer law.

How to escalate

Step 1: Complain to the trader in writing and keep records. Step 2: If unresolved, contact Citizens Advice for guidance and your local Trading Standards. Step 3: Use payment remedies - for card payments over A350 you may be eligible for Section 75 protection; otherwise request a chargeback via your card issuer. Step 4: If the case falls under a sector ombudsman such as the Financial Ombudsman Service, use that route where applicable.

Check access and content

Verify that access stops on the effective cancellation date. If you regained access after cancellation, document the dates and take screenshots showing continued access or new charges.

Data and account export

Request a copy of personal data and account details from Wire Salad by emailing [email protected]. If the company does not respond, you can make a subject access request under data protection rules.

Final billing and refunds

Check bank and card statements for final charges. If you believe you are owed a refund, request it in writing and set a 14 day deadline for payment. If payments were made via Apple or Google, request refunds through the App Store or Google Play first because those platforms often manage recurring billing.

Re-activation

If you want to rejoin later, keep a copy of the cancelled account details. Re-activation may require creating a new account or re-subscribing through the app store you used originally.

If charges reappear

Research shows customers reported charges reappearing after cancellation and difficulties obtaining refunds, with one user reporting a PayPal dispute closed without refund. If charges reappear, contact your card issuer for chargeback and submit all proof: cancellation email, confirmation, and transaction records.

Follow this checklist to cancel and protect yourself.

• Step 1: Locate account email and payment details used for Wire Salad.
• Step 2: Attempt to cancel via the App Store or Google Play if you subscribed via mobile.
• Step 3: Send a cancellation email to [email protected] with full account details and request written confirmation.
• Step 4: If no email response, send a signed registered letter to Wire Salad, 32 Watling Street, EC4M 9BR London, United Kingdom.
• Step 5: Save screenshots, receipts, and all correspondence.
• Step 6: Check bank statements for unexpected charges for 12 months after cancellation.
• Step 7: If charged after cancellation, contact your card issuer for chargeback or use Section 75 if the payment qualifies.
• Step 8: If a dispute involves a digital app purchase, request refunds through Apple or Google Play.