Cancel Word Search Winner the easy way

Product overview

Word Search Winner is a word-puzzle game offering booklets, in-app purchases and recurring booklet subscriptions delivered or billed by the merchant behind the Word Search Winner brand. The app appears in mobile stores and sells coin packs, one-time purchases and periodic booklet subscriptions handled through the merchant and payment platform.

Who runs it

The legal operator is Smore Games, LLC with headquarters in Santaquin, United States. Customer support contact listed: [email protected]. UK distribution and booklet fulfilment in research references involve Churchcastle Ltd / Puzzle Packs for physical subscription fulfilment.

Company facts

For terms and merchant-specific cancellation instructions users are referred to the merchant terms used for booklet subscriptions; see the official terms referenced under Sources.

Web (merchant link) - detailed steps

1. Open the email or account page where your subscription is managed by Puzzle Packs or the merchant noted on your billing.
2. Click the cancel subscription link or follow the 'manage subscription' flow on the merchant site.
3. Confirm cancellation and save the confirmation screen or email.
4. If you do not receive confirmation within 48 hours, contact support by email at [email protected] and attach your screenshot and order number.

iOS - detailed steps

1. Open Settings on your iPhone, tap your name, tap Subscriptions.
2. Find the Word Search Winner subscription and tap Cancel Subscription.
3. Keep Apple’s cancellation confirmation email for proof.
4. For refunds request through Apple if the app content was defective; see Google Play / App Store rules in Refund Policy.

Android (Google Play) - detailed steps

1. Open Google Play Store app, tap profile icon, tap Payments and subscriptions then Subscriptions.
2. Select the Word Search Winner subscription and tap Cancel subscription.
3. Keep the Google Play order confirmation email as proof. Refunds are subject to Google Play rules; cancelling stops future billing.

Phone - detailed steps

1. Locate merchant customer service number on your billing statement or merchant terms used at signup (merchant named in your bill may be Churchcastle Ltd).
2. Call, provide subscription reference and request immediate cancellation; ask for a cancellation reference number.
3. Follow up by email asking for written confirmation if no email is sent automatically.

Email / Post - detailed steps

1. Email [email protected] with subject 'Cancel subscription - [your order number]' and include name, address, billing reference and last 4 digits of the card or Direct Debit reference.
2. If posting, send a signed cancellation letter by recorded delivery to: Word Search Winner, Example Street, EC1A 1AA London, United Kingdom. Keep proof of postage and delivery receipt.
3. Retain all confirmations for at least 120 days in case of billing disputes.

Moving - change of address

If you are moving and can no longer receive physical booklets, request termination and send proof of address change (utility bill, tenancy agreement or council tax letter). Merchant policy regarding free termination for relocation is not publicly disclosed; still provide proof to support the request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - cooling-off rights for distance contracts. Official text

Price increase

If the merchant increases the recurring price, you may cancel immediately where the increase is contrary to your contract terms. Provide the original contract or terms screenshot and the price increase notice. If the increase breaches contracted terms, you may terminate and request a refund for future payments.

Applicable law: Consumer Rights Act 2015 for service quality and unfair terms; see Section 45 for refunds for digital content breaches. Official text

Death of the subscriber

To stop deliveries and charges after a subscriber s death, contact merchant support and supply a copy of the death certificate and proof of being the executor or next of kin. Merchant-specific acceptance of death as a termination ground is not publicly disclosed; present documents and ask for account closure and refund of future charges.

Applicable law: Consumer Contracts Regulations 2013 for distance contracts and general contract termination principles under UK law.

Legitimate ground / serious breach

Legitimate grounds such as the service not being provided with reasonable care and skill fall under the Consumer Rights Act 2015. If the service fails (missing booklets, defective digital content), collect evidence: screenshots, failed delivery records, email correspondence. Word Search Winner specific accepted legitimate grounds are not publicly disclosed; rely on the Consumer Rights Act 2015 to claim a refund where there is a breach.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription term ends, the merchant must not continue to charge without explicit consent to auto-renewal in clear terms. If billed after the commitment end, supply contract and billing evidence and request immediate refund for post-commitment charges.

Applicable law: CMA guidance on auto-renewals and unfair terms; Consumer Contracts Regulations 2013.

Cooling-off period

For distance contracts you have a 14-day cancellation period under the Consumer Contracts Regulations 2013. For fortnightly booklet subscriptions the merchant documentation shows you have 14 days to cancel the next booklet; for monthly subscriptions merchant documentation shows a 29 day window for some actions. Digital content that is supplied immediately with your express consent may lose the 14-day right to withdraw for that digital item; refunds then depend on whether the content is defective.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - official text.

Before you cancel: try to negotiate

Research did not identify published retention or loyalty offers specific to Word Search Winner. To request a retention offer, contact support at [email protected] or call the merchant shown on your billing and ask for a loyalty discount, pause of deliveries, or a lower-frequency booklet option. Provide your order number and the exact cancellation date you propose. Ask for the retention offer in writing and keep the email as proof.

What cancelling saves you - yearly calculation

Use the in-app item prices converted to GBP as examples to show potential annual saving if the same charge were recurring monthly. Conversion used: 1 USD = 0.80 GBP for illustration based on the app pricing source.

Examples (converted one-time item price multiplied by 12 if charged monthly):

• Word Seek Game Coins Pack 1: $1.99 = £1.59 so £1.59 x 12 = £19.08 per year.
• Word Seek Game Medium Coins: $4.99 = £3.99 so £3.99 x 12 = £47.88 per year.
• Word Seek Game One Time Buy 1: $0.99 = £0.79 so £0.79 x 12 = £9.48 per year.
• Word Seek Game Limited Sale 1: $5.99 = £4.79 so £4.79 x 12 = £57.48 per year.
• Word Seek Game Coins Pack 3: $19.99 = £15.99 so £15.99 x 12 = £191.88 per year.

Cheapest real alternative from listed competitors: SearchNexus Ltd Starter Plan at £52 per month - annual cost £52 x 12 = £624 per year. If your actual recurring cost for Word Search Winner premium features were the £15.99 equivalent monthly, cancelling would save £191.88 per year compared to continuing that charge; switching to the cheapest competitor above would cost £624 per year.

Key UK laws and regulator

Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and provides refund remedies for defective digital content. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set the 14-day cooling-off period for distance contracts. The Phone-paid Services Authority regulates premium-rate charged services.

Official texts: Consumer Rights Act 2015 - refunds for digital content and Consumer Contracts Regulations 2013.

How to escalate

Step 1 - Complain to the trader in writing and keep evidence. Step 2 - If unresolved, consult Citizens Advice for next steps and consider contacting the sector ombudsman that covers the payment method. Step 3 - For card payments consider Section 75 or chargeback via your card issuer where eligible. The Competition and Markets Authority treats unclear auto-renewals and hard-to-cancel subscriptions as potentially unfair; retain copies of terms and cancellation attempts when escalating.

Check access and content

Verify whether cancellation stops future deliveries and whether existing digital content remains accessible. If digital content was provided immediately and you gave express consent to start, access may continue but future billing should stop.

Final billing and refunds

Check your bank account or card for final charges. If an error was made in a Direct Debit payment you are entitled to a full refund from the bank or Churchcastle Ltd per merchant terms. For App Store or Google Play purchases request refunds through the platform where you purchased when the platform policy allows.

Re-activation

To re-subscribe, follow the merchant sign-up flow. Keep previous cancellation confirmation to avoid duplicate charges when re-activating.

Follow this checklist after you decide to cancel:

• Find your order or subscription reference and billing statements.
• Attempt online cancellation via merchant link and save confirmation (screenshot or email).
• If online cancellation fails, email [email protected] with subject 'Cancel subscription - [order number]'.
• If email not answered within 48 hours, send a registered letter to the postal address and keep proof of postage.
• If charged after cancellation, request a refund in writing and keep dates and amounts.
• If still unresolved, contact your card issuer for chargeback or Section 75 claim where applicable.