Cancel Your Leisure the easy way

Local leisure operator focused on East Kent

Your Leisure runs leisure centres and wellbeing services aimed at communities in East Kent. The company operates membership plans, pay-as-you-go sessions and course bookings across local centres.

Membership types

The main membership categories include rolling month-to-month Live Better direct debit memberships and upfront fixed-term memberships for set periods. Members can also book courses and spa sessions.

Web (online form)

1. Go to Your Leisure website membership help or contact area.
2. Select the option 'Cancel my membership' on the online form.
3. Complete the form as the account holder and submit; keep a screenshot or copy of the submission confirmation.
4. Expect processing and an effective cancellation date after 4 weeks for Live Better rolling contracts; request written confirmation by email.

iOS / Android

1. Your Leisure does not publish a dedicated app cancellation path. Use the website online form from a mobile browser.
2. If you used an app to sign up, follow the app link to the website contact form or present a written signed letter at your centre reception.

Phone

1. Call 03333 660 661 to ask about options and to request the online cancellation form link.
2. Do not expect cancellations to be accepted by phone: cancellations must be in writing from the account holder.
3. Record date and time of the call and the name of the agent you spoke to for your records.

Email

1. Your Leisure requires written confirmation from the account holder. Use the official online form to provide that confirmation.
2. If you email, sign the message electronically and include membership number, full name and date of birth. Keep sent email copies.
3. Request a written acknowledgement and the effective cancellation date in writing.

Post (registered letter)

1. Write a signed letter stating your full name, membership number, date of birth and explicit statement that you cancel the membership.
2. Send it by registered post to Your Leisure, Innovation Way, CT13 9FF Sandwich, United Kingdom.
3. Keep the postal receipt and any company reply; allowances for processing are 4 weeks for rolling Live Better memberships.

Moving address out of area

Rule: Your Leisure's publicly available terms do not list a general right to cancel for relocation, but written confirmation from the account holder is required for any contract change. Required proof: proof of new address such as a utility bill or tenancy agreement; send with your written cancellation.

Price increase

Rule: If Your Leisure applies an annual price increase with less than 14 days notice that affects your contract rights, you may have grounds to cancel. Required proof: your membership agreement and the written notice of the increase from Your Leisure. Applicable law: Consumer Contracts Regulations and Consumer Rights principles on unfair contract terms.

Death of subscriber

Rule: On the death of the member, the contract may be ended by the executor or next of kin with written evidence. Required proof: death certificate and a signed request from the executor or next of kin; provide account details to verify the relationship.

Legitimate ground accepted by Your Leisure

Rule: Your Leisure allows freezes and medical exceptions: Live Better DD memberships can be frozen for up to 3 months in a 12-month cycle for a member request at a fee of £5 per frozen month. Upfront members can freeze for a maximum of one month for medical reasons with documented proof. Required proof: medical certificate or doctor letter for medical freezes; completed freeze request in writing.

End of commitment (upfront plans)

Rule: Upfront memberships cannot be cancelled and must be held for the full term; no refunds will be given for any upfront payments. Required proof: membership contract and proof of payment if disputing a charge.

Cooling-off period (first 14 days)

Rule: Members have the right to cancel and receive a refund of all charges paid by giving written notice within the first 14 days after signing the agreement. Required proof: signed agreement date and written cancellation sent within 14 days. Applicable law: Consumer cooling-off rights (legislation.gov.uk) and Citizens Advice guidance.

Before cancelling: negotiate

Reported retention offers from Your Leisure are not published. There are no public reports of standard retention discounts or loyalty pricing in the research. How to ask: call 03333 660 661 to request retention options, then follow up with the written online cancellation form if you still want to leave. Use this script in writing: 'I request cancellation of my membership. Please confirm any retention offers or the effective cancellation date in writing.' Keep a copy of the written request.

What cancelling saves you - numbers and cheapest alternative

Exact Your Leisure monthly prices are not publicly disclosed. Use competitor pricing to compare annual costs. Competitor cheapest found in research: Sleek at £60 per month. Math: £60 x 12 = £720 per year. SteadyBooks: £195 x 12 = £2,340 per year. Additional concrete savings from Your Leisure policies: freezing a Live Better membership costs £5 per frozen month - example freezing for 3 months is 3 x £5 = £15. Replacement membership card costs £7.50 one-off. A 90% off January joining fee promotion reduced joining fees to as little as £1.88, but this is a limited-time offer and does not change recurring costs.

Key consumer law that applies

In the United Kingdom, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most contracts concluded online or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) also highlights that hard-to-cancel subscriptions and unclear auto-renewal terms can be unfair practices.

How to escalate if Your Leisure will not comply

Step 1: Complain in writing to Your Leisure and keep copies. Step 2: If you do not get a satisfactory reply, get advice from Citizens Advice. Step 3: For payment disputes, contact your card issuer for chargeback or use Section 75 for qualifying card payments. Step 4: If needed, use the Companies House record for company details: company filing. Step 5: For statutory cooling-off rights see the legislation: cooling-off rights.

Check access and final date

Confirm the effective cancellation date in writing and check your final date of access. For Live Better rolling memberships the effective date is four weeks after written notice unless otherwise confirmed.

Final billing and refunds

If you cancelled within the first 14 days after signing, you are entitled to a full refund of charges paid during that period. Upfront payments are not refundable. If a refund is due, expect the refund to be processed to the original payment method; ask Your Leisure for the expected refund timescale in writing.

Data and membership records

Request confirmation of what personal data Your Leisure will retain and for how long. Keep copies of cancellation confirmation, receipts and any correspondence for at least 12 months.

Re-activation

If you later wish to rejoin, be aware joining promotions such as a January Mega Sale joining fee of £1.88 are limited-time and membership terms may have changed. Ask for the current membership price and any joining fees in writing before rejoining.

Use this checklist to complete and document your cancellation.

• Find your membership number and the date you signed the agreement.
• Decide which cancellation channel you will use: online form or registered post are accepted.
• Submit written cancellation as the account holder and keep a copy or screenshot.
• If using post, send by registered post to: Your Leisure, Innovation Way, CT13 9FF Sandwich, United Kingdom.
• Record the date of submission and request written acknowledgement of the effective cancellation date.
• If cancelling within 14 days, request a full refund in writing and cite cooling-off rights.
• Keep all receipts, emails and confirmation for at least 12 months.
• If you encounter a refusal, contact Citizens Advice and consider a chargeback for card payments.