Cancel Your Space the easy way

Service summary

Your Space is a platform and operator offering shared work and living-related spaces, studio classes and membership credit systems. It operates multiple variants - studio classes, membership credits and co-working listings under the Your Space name and affiliated sites.

Who uses it

Primary users are students and young professionals seeking affordable co-living and shared workspace options, and members who buy credits or monthly passes to attend classes or use co-working facilities.

Quick company facts

Website cancellation steps

1. Open the official Your Space website or the specific service site you booked with.
2. Sign in to the account used to book classes or memberships.
3. Go to My Bookings or Memberships and locate the class, pass or subscription you want to cancel.
4. Click Cancel and follow prompts until you receive on-screen confirmation.
5. Check your email for a cancellation confirmation or credit notice. If no email arrives, save a screenshot of on-screen confirmation.

iOS app cancellation steps

1. Open the Your Space app and sign in.
2. Tap My Bookings or Membership tab.
3. Select the booking and tap Cancel. Confirm cancellation on the final screen.
4. Keep the in-app confirmation screen or push notification as proof.

Android app cancellation steps

1. Open the Your Space Android app and sign in.
2. Navigate to Bookings or Memberships, choose the item to cancel and tap Cancel.
3. Save the in-app confirmation or email confirmation sent after cancellation.

Phone cancellation steps

1. Phone the official support channel listed on your booking confirmation or the site where you purchased the service.
2. Provide identity details and booking or membership reference.
3. Ask for a reference number and request email confirmation to retain as proof.

Email cancellation steps

1. Send an email to the address specified for your product: memberships to [email protected]; apartments or reservations to the address shown on the booking confirmation or vendor site.
2. Include your full name, account email, booking reference and the requested cancellation date.
3. Keep the reply email as confirmation.

Post cancellation steps

1. Write a signed letter with your account details, booking or membership reference and the cancellation request date.
2. Send by registered post to: Your Space, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the Royal Mail proof of delivery for your records.

Moving - change of address

If you move and cannot use the booked space, provide proof of new address such as a tenancy agreement or a dated utility bill. Your Space Apartments terms permit free cancellation if done at least 14 days before move-in; after that you may be charged for up to 14 days from the day notice is given. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Your Space increases a recurring price for an existing subscription you can cancel if the change was not accepted when notified. Provide the notice of price change they emailed you as proof. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill and contract changes must be transparent.

Death of subscriber

If the subscriber dies, send a copy of the death certificate and the account details to the support email. Your Space will review and close the account; refunds are handled case by case per the refund terms of the specific product.

Legitimate grounds accepted by Your Space

Your Space has stated it will consider exceptional medical circumstances and genuine emergencies on a case-by-case basis. Provide supporting documentation such as a medical certificate or hospital discharge note. Applicable law: Consumer Rights Act 2015.

End of commitment

When a minimum term ends - typically 2 months for standard membership plans and 6 months for promotional plans - you may cancel before the next billing date by contacting [email protected]. Save their reply as confirmation.

Cooling-off period (14 days)

Online subscriptions are subject to a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within 14 days of online purchase you are entitled to a refund within 14 days of that cancellation, unless you expressly agreed to start the service during the cooling-off period. If the service began with your express agreement, Your Space may charge for the proportion of service used.

Before you cancel - negotiate

Your Space sometimes offers retention options for memberships in the market but no specific standard discounts are published in the terms. Call support or email [email protected] to request: a lower monthly rate, a temporary freeze, or a smaller credit package. Ask for the offer in writing so you can compare the proposed monthly cost and the remaining commitment.

What cancelling saves you - calculation and cheapest alternative

Example annual costs and savings based on published prices:

• Current Bournemouth co-working membership: £300 + VAT per month. Annual cost: 12 x £300 = £3,600.
• Alternative - Landmark casual membership: from £40 per month. Annual cost: 12 x £40 = £480.
• Yearly saving by switching from Bournemouth membership to Landmark at £40: £3,600 - £480 = £3,120 per year.
• Example low-cost plan - Wellspace Bronze: £5.00 per month. Annual cost: 12 x £5.00 = £60. Saving vs Bournemouth: £3,600 - £60 = £3,540 per year.

Cheapest real alternative from research: Wellspace Bronze at £5.00 per month. If your reason to cancel is cost, request a written counter-offer from Your Space and compare the monthly net price and any minimum term before accepting.

Key UK consumer law

Relevant laws and regulators: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The CMA and Citizens Advice oversee subscription practices and fairness. The DMCC Act 2025 introduces stronger cancellation reminders and simpler online cancellation obligations.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online purchases. If you cancel within 14 days you must be refunded within 14 days of cancellation unless you agreed for the service to start during the period - in that case you may owe a proportionate amount for the service used. If the trader fails to inform you of your right to cancel, the cooling-off period can be extended by up to 12 months.

Unfair terms and escalation

The Consumer Rights Act 2015 prevents unfair terms such as disproportionate cancellation penalties. If Your Space continues to charge after you have validly cancelled, raise the issue with your card issuer (chargeback or Section 75 for qualifying card payments), then escalate to Citizens Advice and Trading Standards. If the trader ignores a correct complaint, report to the CMA for market-wide unfair practices.

Check access and credits

After cancellation, confirm whether you retain access to pre-paid credits, and note any expiry dates. Your Space states credits are non-refundable once purchased and membership credits expire at the end of each billing period.

Final billing and refunds

Review your final billing statement. If you cancelled within the 14-day cooling-off period and have not used the service, you should receive a refund within 14 days of cancellation. If the service began during that period with your agreement, expect a proportionate charge for the period used.

Data and re-activation

Request account closure and data deletion if you do not want Your Space to retain your personal data. If you later re-activate, confirm whether any promotional pricing or credits will be reinstated or considered expired.

Follow this checklist to make sure your cancellation is effective and documented.

• Confirm the cancellation channel you will use - website, app, email or registered post.
• If cancelling a class, cancel at least 12 hours before start for full credit (2 hours for some app classes).
• For memberships, email [email protected] before the next billing date and keep the reply.
• If you send a registered letter, keep the Royal Mail proof of delivery.
• Save on-screen confirmations, emails and any reference numbers as PDF or screenshots.
• Check your bank or card statement in the following 30 days to ensure charges stop.
• If you do not receive a refund owed under the 14-day cooling-off period within 14 days, escalate to Citizens Advice and your card issuer.