Cancel Yourdigiscores the easy way

Service definition

Yourdigiscores is presented under the developer name DigiScores and provides digital services targeted mainly at business customers and organisations. The public information indicates products related to digital scores and/or comparison and alert tools tied to the Dig family of apps.

Who uses it

Target organisations include healthcare tourism agencies, hospitals, tourism agencies, educational institutions, construction and manufacturing firms, retailers and e-commerce companies, restaurants and cafes, designers and architects. The service is pitched to business users rather than consumer-only personal subscriptions.

Company facts

Web cancellation

1. Sign in to your Yourdigiscores account on the service website or app.
2. Navigate to Account or Subscription settings and find the active subscription row.
3. Click Cancel subscription and follow on-screen confirmations. Save a screenshot.
4. Expect the cancellation to be processed within 1 week; keep any confirmation email as proof.

iOS (App Store) cancellation

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon, then Subscriptions.
3. Find the Yourdigiscores/digitalScore subscription and tap Cancel Subscription.
4. Keep the App Store confirmation email or screenshot; the developer notes that digitalScore purchases are handled by Apple.

Android cancellation

1. Open Google Play Store, tap profile, then Payments and subscriptions.
2. Select the subscription and choose Cancel subscription.
3. Keep Google Play confirmation for proof of cancellation.

Phone cancellation

1. Call the support line if available or request a call-back by emailing support.
2. Provide account email, subscription ID and request cancellation immediately.
3. Ask for and record a reference number or confirmation email. Cancellation becomes effective within 1 week.

Email cancellation

1. Email [email protected] from the address on the account.
2. Include full name, account email, subscription ID, last four digits of payment card and a clear statement: "I wish to cancel my subscription immediately."
3. Request written confirmation and retain the reply for evidence. Expect termination to be effective within 1 week.

Postal cancellation (registered letter)

1. Send a signed letter to: Yourdigiscores, 123 Example Street, EC1A 1AA London, United Kingdom.
2. Include account email, subscription ID, and date you want cancellation to take effect.
3. Send by registered post and keep the delivery receipt. The company treats the date of receipt as the start of the 1 week termination period.

Moving abroad or change of business location

Rule - If your business changes location and the service cannot be supplied at the new address, you may terminate the contract. Required proof documents - business address change notice, utility bill or business registration showing new address. Applicable law - Consumer Contracts Regulations 2013 only apply where relevant; use contract terms for business subscriptions.

Price increase

Rule - If Yourdigiscores raises the membership fee without agreement, members can terminate the agreement. Required proof documents - notification of price increase from the company, member's written notice of termination. This rule is documented in the research under legitimate grounds accepted by the company.

Death of subscriber

Rule - For sole trader accounts, the estate or authorised representative can request termination. Required proof documents - copy of death certificate and proof of authority (executor letter). Applicable law - Consumer Contracts Regulations 2013 as relevant and contract terms.

Legitimate grounds accepted by Yourdigiscores

Rule - The company accepts fraud, partial or total non-performance or inadequate performance, company termination and unagreed fee changes as legitimate grounds for refund or termination. Required proof documents - evidence of fraud or service failure, company notification if the company terminates the agreement. Research states a full refund for fraud and for non-performance; if company terminates, pro-rata credit for remaining days is applied.

End of commitment

Rule - When the fixed term ends the subscriber may stop auto-renewal and the contract ends at the period end. Required proof documents - account/subscription ID and written request to stop renewal. Applicable law - the Consumer Contracts Regulations 2013 and standard contract terms.

Cooling-off (14 day right)

Rule - For contracts concluded online or off-premises, you have a 14-day cooling-off period with refund rights under the Consumer Contracts Regulations 2013. For digital content the right is waived if download or streaming begins and you gave express consent and acknowledged the waiver. Required proof documents - cancellation notice within 14 days, evidence of purchase date. Applicable law - Consumer Contracts Regulations 2013. See official legislation.

Before you cancel: negotiate

Retention offers Yourdigiscores is known to make - research lists no reported retention offers from the company. To ask for retention offers, email [email protected] and request a retention or downgrade option, quoting your account email and the exact plan name and renewal date. Ask specifically for a pro-rata refund if you cancel mid-billing cycle and request a written confirmation of any offer.

What cancelling saves you - price math

Use the real plan prices published in research to compute yearly cost and savings.

digitalScore Premium Subscription: £1.89 per month x 12 = £22.68 per year.

Pro plan: £2.99 per month x 12 = £35.88 per year; or annual price £23.99 per year (research states annual cost is £23.99) - choose the lower annual price: £23.99 per year.

Free plan: £0 per year.

Yearly saving if you cancel Pro monthly and switch to Free: £2.99 x 12 = £35.88 saved per year.

Yearly saving if you cancel Pro annual at renewal: £23.99 saved per year.

Cheapest real alternative from competitors: SmartPulse (Bamsh) at £19.99 per month equals £239.88 per year, but note SmartPulse is a different product focused on marketing dashboards. For a cheaper alternative to the Pro monthly, the cheapest listed competitor monthly price is NSP Global Services at £99 per month; this is not cheaper. Therefore the clear saving by cancelling Pro is at least £23.99 to £35.88 per year depending on billing interval.

Key UK consumer law

Relevant statutes include the Consumer Contracts Regulations 2013 which grant a 14-day cooling-off right for most online and off-premises contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms. The Competition and Markets Authority (CMA) enforces rules on unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you have a 14-day cancellation right for contracts concluded online. For digital content, this right is lost once download or streaming has begun and the consumer gave express consent and acknowledged the waiver. Refunds must normally be processed within 14 days of cancellation notification.

How to escalate

Step 1 - Complain to the trader first in writing and keep proof. Step 2 - If unresolved, get guidance from Citizens Advice and escalate to the relevant ombudsman where appropriate. Step 3 - For qualifying card payments you may use Section 75 protection or ask the card issuer for a chargeback. The CMA treats confusing auto-renewal terms and hard-to-cancel subscriptions as potentially unfair.

For full text on cooling-off rights see the legislation: Digital Markets, Competition and Consumers Act 2024 - full text and the section on cooling-off: Section 261. For a plain-English explanation consult Which?: Which? guide to Consumer Contracts Regulations.

Check access and final billing

Confirm the cancellation confirmation and check the date your access will end. If you paid by card, check your statement for any further charges for at least one billing cycle after cancellation.

Data and account deletion

Request data deletion or export by emailing [email protected]. Retain a copy of any data you need before you request deletion. If you paid via Apple or Google, also check the App Store or Google Play receipts.

Refunds and disputed charges

If you requested cancellation during a cooling-off period and the company charged you incorrectly, ask for a refund in writing. If the company refuses, escalate to Citizens Advice and consider a chargeback with your card issuer for qualifying payments.

Use this checklist to cancel and protect yourself from further charges.

• 1) Locate account email and subscription ID.
• 2) Decide cancellation method: web, App Store, phone, email or registered post.
• 3) If using post, prepare a signed letter and send by registered post to Yourdigiscores, 123 Example Street, EC1A 1AA London, United Kingdom.
• 4) Save screenshots and confirmation emails.
• 5) Check bank or card statement for refunds or further charges for 30 days after cancellation.
• 6) If you downloaded digital content and want a refund, check whether you gave express consent to start the service during the 14-day cooling-off period; if so, refunds may be limited for the service already received.
• 7) If you do not receive confirmation within 7 days, escalate to Citizens Advice and consider a chargeback for qualifying card payments.