Free
£0
/ mois
Create CV and cover letter, 20+ matching templates, edit unlimited, download TXT only on Free plan.
Create CV and cover letter
20+ matching templates
edit unlimited
download TXT only on Free plan.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Zety the easy way
We generate and send your cancellation letter to Zety by registered mail
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Preview of your letter
PreviewSender
Recipient
Zety
Sant Tukaram Road, Surat Street
400009 Mumbai India
Digital registered letter with receipt of acceptance
Subject : Cancellation of Zety agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zety service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zety service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Zety
How to cancel Zety in the UK, refund rights, step-by-step cancellation methods and savings. Rated 4.2/5 on Trustpilot.
Mumbai, India
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Online settings page - instant processing and email confirmation number is sent |
|---|---|
| effective delay | Immediate (email confirmation sent on cancellation) |
| notice period | 0 days |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | 14 days for the 14-day access plan; annual for the Annual access plan |
| phone + hours | Not published by Zety |
| postal address for registered letter | Zety, Sant Tukaram Road, Surat Street, 400009 Mumbai, India |
What is Zety
Overview
Zety is an online resume and cover letter builder that helps job seekers create professional CVs using templates, tips and an editing interface. The product offers free and paid levels of access with downloadable PDF, Word and TXT formats on paid plans.
Who uses Zety
Zety targets job seekers who want quick, designer CVs and cover letters plus guidance on writing and formatting. The platform claims over 2.5 million subscribers.
How Zety sells its service
Zety offers a Free tier and two paid options: a 14-day access trial at £2.95 that auto-renews at £20.95 every 4 weeks, and an Annual access plan at £4.95 per month billed annually (£59.40/year).
| Full legal name | Zety |
|---|---|
| Parent company | BOLD, LLC |
| Headquarters | Guaynabo, Puerto Rico |
| Subscribers | 2.5 million |
| Support email | [email protected] |
More company background: see Zety on Wikipedia.
How to cancel Zety
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (account settings) | Sign in - Settings - Cancel subscription | 5 minutes | Email confirmation with cancellation number | Easy |
| iOS (App Store) | Use Apple subscriptions if purchased via App Store | 10 minutes | App Store cancellation receipt | Medium |
| Android (Google Play) | Use Google Play subscriptions if purchased via Play Store | 10 minutes | Google Play cancellation confirmation | Medium |
| Phone | Call customer service - request cancellation | Unknown (phone not published) | Call reference number if provided | Hard |
| Email [email protected] with cancellation request | 1-3 business days | Email reply with cancellation number | Medium | |
| Post (recorded delivery) | Send a signed letter to the postal address | 5-10 business days delivery + processing | Signed For or Recorded Delivery receipt | Medium |
Web - cancel from your Zety account
- Sign in to your account at zety.com.
- Go to Settings or Account section, then Subscription or Billing.
- Select Cancel subscription and confirm. Expect an email with a cancellation number.
- Save the confirmation email as proof.
- If you do not receive confirmation within 24 hours, contact support at [email protected].
iOS - cancel via Apple App Store
- Open Settings on your iPhone, tap your name, then Subscriptions.
- Find Zety and select Cancel Subscription. This stops renewal via Apple billing.
- Keep the App Store cancellation receipt as proof.
- If you also have a Zety account, verify the web account shows cancellation.
Android - cancel via Google Play
- Open the Google Play Store app, tap your profile, then Payments and subscriptions - Subscriptions.
- Select Zety and tap Cancel subscription. Retain the Google confirmation email.
- Confirm your Zety account shows cancellation if you signed up via the website.
Phone - contact customer service
- Zety does not publish a phone number for UK users. If you have a region-specific support number, call it and request a cancellation number.
- Ask the agent for an email confirmation and reference number.
- Record the date and time of the call and the agent's name.
Email - cancel by email
- Send an email to [email protected] with your account email, last 4 digits of the payment card, and the statement "Cancel my subscription now".
- Request a cancellation number in the reply.
- Keep the response as proof. Allow up to 3 business days for reply.
Post - cancel by recorded delivery
- Write a signed cancellation letter including your account email, user name, last 4 digits of payment card and request immediate cancellation.
- Send by Recorded Delivery or Signed For to Zety, Sant Tukaram Road, Surat Street, 400009 Mumbai, India.
- Keep the postal receipt; allow 5-10 business days for delivery and extra processing time.
Cancel by reason
Cooling-off (14-day distance cancellation)
If you subscribed online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel within 14 days and receive a full refund provided you have not consented to full performance and materially used the service. If you asked Zety to start immediately and they complied, Zety may charge for the proportion of the service supplied up to cancellation. The company must refund within 14 days of cancellation.
Required proof: account email, subscription date, and statement that you cancel under the 14-day cooling-off right.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
If Zety increases the subscription price in breach of the contract terms, you may cancel and seek a refund for future billing periods. Keep the price-change notice as proof. Notify Zety in writing and request cancellation effective immediately from the date of the price increase.
Required proof: copy of the price increase email or screenshot of the new price and subscription reference.
Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 obligations on clear pricing and cancellation information.
Death of the subscriber
Where the subscriber has died, the estate or executor can request cancellation and a refund for future periods. Provide a copy of the death certificate and proof of authority to act for the estate.
Required proof: death certificate and executor identification or probate documentation.
Applicable law: contract law principles and Consumer Rights Act 2015 on service performance.
Legitimate ground - unclear or unfair contract terms
If Zety failed to clearly disclose the recurring nature or the price (for example, after an initial low fee), you can argue the terms are unfair under the Consumer Rights Act 2015 and cancel for that reason. The Competition and Markets Authority considers hard-to-cancel subscriptions and buried auto-renewal terms as potentially unfair.
Required proof: screenshots of the sign-up page, payment receipts, and any promotional text showing unclear terms.
Applicable law: Consumer Rights Act 2015; CMA guidance on unfair contract terms and auto-renewals.
Negotiate or save
Before you cancel: negotiate
Research does not report specific retention offers that Zety routinely makes to users. If you want to keep the service, ask support for a discounted rate or a one-off extension. Example request message: "I want to keep my account but need a lower price. What discount or single-payment annual option can you offer?" Send this to [email protected] and request the offer in writing.
What cancelling saves you - the numbers
Compare real Zety plan costs and a cheaper alternative.
Zety 14-day access trial then auto-renew: £2.95 for 14 days, then £20.95 every 4 weeks which equals £20.95 x 13 = £272.35 per year.
Zety Annual access: £4.95 per month billed annually = £59.40 per year.
Saving by moving from the 4-week auto-renew plan to the Annual plan: £272.35 - £59.40 = £212.95 per year.
Cheapest real alternative from competitors in the research: My CV Buddy at £2.99 per month. Annual cost = £2.99 x 12 = £35.88 per year. Savings versus Zety 4-week plan: £272.35 - £35.88 = £236.47 per year.
If you cancel Zety and move to the Annual access on Zety, you save £212.95 per year. If you cancel Zety and move to My CV Buddy, you save £236.47 per year.
Legal protections and escalation
Key UK laws and regulator
Primary laws: Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Regulator and enforcement: Trading Standards and the Competition and Markets Authority (CMA) which targets unfair auto-renewal and hard-to-cancel subscriptions.
Your statutory rights
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most online contracts with a refund. The Consumer Rights Act 2015 protects against unfair terms and requires services to be performed with reasonable care and skill. If Zety continued to charge after a valid cancellation, that is actionable under these laws.
How to escalate
1. Complain to Zety first and keep all emails/screenshots. 2. If unresolved, contact Citizens Advice for next steps and Trading Standards. 3. For card payments, ask your card issuer for a chargeback or Section 75 claim if the payment qualifies. 4. The CMA and Trading Standards accept complaints about unclear auto-renewal or difficult cancellations.
What to do after cancelling Zety
Check access to your documents
Zety states that documents remain in the account after cancellation. Sign in and download final copies of your CV and cover letters in PDF, Word or TXT immediately.
Final billing and refunds
If you cancelled within 14 days and qualify for a cooling-off refund, Zety must refund within 14 days of cancellation. If Zety billed after your cancellation confirmation, keep the confirmation email and contact your card issuer for chargeback if needed.
Re-activation
To re-activate, sign in and choose a plan; your previous documents typically stay in the account. If you re-subscribe, check the billing cycle to avoid unexpected auto-renew charges.
Next steps and practical checklist
Follow this checklist to cancel Zety and protect your money.
- Sign in and cancel via Settings - take a screenshot and save the confirmation email with the cancellation number.
- If you cannot cancel online, email [email protected] with a signed cancellation request and request a cancellation number.
- If you paid through Apple or Google, cancel the subscription in App Store or Google Play and retain the store confirmation.
- Download and save your CV and cover letters in PDF or Word immediately after cancelling.
- If you cancelled within 14 days, request a refund and note the refund must arrive within 14 days of cancellation.
- If Zety continues to charge, contact your card issuer for a chargeback or Section 75 if applicable and complain to Citizens Advice and Trading Standards.
Plans
14-day access
£2.95 for 14 days, then £20.95 every 4 weeks
/ mois
Full downloads in PDF/Word/TXT, 20+ templates, edit unlimited, auto-renews at £20.95 every 4 weeks.
Full downloads in PDF/Word/TXT
20+ templates
edit unlimited
auto-renews at £20.95 every 4 weeks.
Annual access
£4.95
/ mois
Full downloads, templates, editing, billed annually with a 14-day money-back guarantee.
Full downloads
templates
editing
billed annually with a 14-day money-back guarantee.
No commitment. Billoff helps you cancel or adjust your Zety subscription without hunting down every detail alone.
Pros & cons
Pros
Ease of use and professional resume layouts noted by reviewers.
Multiple matching templates and step-by-step builder features.
Documents remain in the account after cancellation for re-download.
Cons
Complaints about unclear subscription disclosure and automated billing.
Users reported continued charging after cancellation in some cases.
Some reviewers describe subscription terms as buried in fine print.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
My CV Buddy
£2.99
/ mois
Unlimited CV and cover letter generations with AI job description tailoring, focused on UK formatting.
Resume.io
/ mois
Commercial competitor offering templates and tracking; specific UK pricing not published by the datasource used for this guide.
VisualCV
/ mois
Design-focused CV creator with portfolio features; detailed UK pricing not in the research data.
Countries where Zety is available
Zety is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Zety subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Zety subscription, whichever payment method you use.
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