Cancel Zing the easy way

Service summary

Zing is an international money app product offered by MP Payments UK Limited. It aims to let customers send, spend and convert multiple currencies with a card and in-app accounts. Zing is described in public communications as a multi-currency spending and transfer app.

Current status

Zing announced it is closing operations on May 22, 2025 and is no longer accepting new applications. Existing customers should close accounts and withdraw balances before closure if they have funds stored.

Company facts

Web or in-app cancellation

1. Open the Zing app or the Zing web account area if accessible.
2. Look for Account, Settings or Subscriptions. If you find a cancel option, select it and follow on-screen instructions.
3. If no cancel button exists, compose an email to [email protected] with your account name, email, last 4 of card and the sentence: "I cancel my subscription and request account closure."
4. Save the sent email and wait for written confirmation from Zing.

Cancel via App Store (iOS)

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Zing and select Cancel Subscription to stop auto-renewal.
3. Email [email protected] to request account closure and a confirmation email.
4. Keep a screenshot of the App Store subscription cancellation page as proof.

Cancel via Google Play (Android)

1. Open the Google Play Store, tap your profile, then Payments and subscriptions > Subscriptions.
2. Select Zing and tap Cancel subscription to stop future billing.
3. Email [email protected] asking for account closure and written confirmation.
4. Keep a screenshot of the Google Play cancellation screen.

Phone cancellation

1. If Zing publishes a phone number use it to start the cancellation, then follow up by email to create a written trail.
2. Request a reference number and the agent's name during the call.
3. Within 24 hours send [email protected] an email summarising the call and asked actions.

Email and post cancellation

1. Email [email protected] with a clear statement: "I cancel my subscription and request account closure for account [your email/account ID]."
2. For registered post, send a signed letter to Zing, Crown Way, CF14 3UZ Cardiff, United Kingdom by tracked delivery and keep the proof of postage.
3. Retain all confirmations; under UK law a clear statement to the trader is effective notice for cancellation.

Moving or change of residence

If you need to close Zing because you move abroad or change residency, send [email protected] an email with proof documents such as a new address utility bill, passport stamp or tenancy agreement. Zing's specific policy for moving is not publicly published, so provide clear evidence and request account closure and funds withdrawal.

Applicable law: Consumer Contracts Regulations 2013 regarding service contracts and trader obligations.

Price increase

If Zing raises subscription prices during a contract, the consumer may be entitled to cancel. Provide the notice of price increase from Zing (email or in-app message) as proof and send a cancellation statement to [email protected]. If a price increase was not agreed, cite the wording in the notice and ask for refund of overcharged sums.

Applicable law: Consumer Rights Act 2015 for fair contract terms and the Digital Markets, Competition and Consumers Act 2024 for renewal-cooling off obligations.

Death of the account holder

If the subscriber has died, an executor or next of kin should contact [email protected] and supply a death certificate and executor identification. Request account closure and funds transfer details. Zing's specific bereavement process is not publicly published.

Applicable law: contractual succession rules and Consumer Contracts Regulations where relevant.

Legitimate grounds (service unavailable or breach)

If Zing fails to provide the service with reasonable care and skill or if the app is unusable, send written evidence (screenshots, failed transfers, emails) to [email protected]. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill and a breach can be a legitimate ground to terminate the contract and seek a refund.

Applicable law: Consumer Rights Act 2015.

End of commitment

When a paid subscription term ends, you may cancel to prevent renewal. If renewal terms were not communicated with a renewal cooling-off notice, you may cancel under the Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations. Provide your account details and declare you do not consent to renewal in writing.

Cooling-off period

For subscription services purchased online, you have a 14 day cooling-off period from the day the order was placed and for renewal cooling-off periods. Provide a clear cancellation statement to the trader within 14 days to exercise this right. Cancellation is effective on receipt by the trader.

Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Zing does not publish standard retention offers publicly. There are no verified reports of automatic discounts or retention credits in the available research. To ask for a retention offer, send a concise email to [email protected] with your account details, state that you are considering cancellation and request any available reduced rate or fee waiver. Example request text: "I wish to cancel unless Zing can offer a reduced fee or account support to resolve my issue. Please advise any retention or rescue offers you can provide." Save any written offer you receive.

What cancelling saves you - yearly calculation

Use your actual plan price to compute annual saving. Example calculations using published Zing Coach prices:

Monthly plan: £19.99 per month. Yearly cost = 19.99 x 12 = £239.88 per year.

Annual plan: £59.99 per year. Yearly cost = £59.99.

Compare with the cheapest competitor from available research: Experi UK at £9 per month or £79 per year. Experi annual cost = £79 per year.

Savings if you cancel a Zing monthly plan and switch to Experi annual: 239.88 - 79 = £160.88 per year saved.

Savings if you are on Zing annual (£59.99) and switch to Experi annual (£79): 59.99 - 79 = -£19.01 (Zing annual is cheaper by £19.01 per year). Evaluate based on the exact product features you need.

Other costs to consider: Zing charged a 0.2% currency conversion fee historically and waived conversion fees up to £500 per month until 30 December 2024. If you regularly convert more than £500, conversion fees may affect your total cost.

Key UK consumer laws

Subscription and online service rights are covered by the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations give a 14 day cooling-off period for services ordered online and require clear renewal notices. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If a subscription is difficult to cancel, collect evidence and complain to Citizens Advice then escalate to regulators if needed. The Digital Markets, Competition and Consumers Act 2024 strengthened renewal-cooling off protections for subscription renewals.

How to escalate a dispute

1. Complain to Zing first in writing to [email protected] and keep copies. 2. If unresolved, contact Citizens Advice for guidance. 3. For regulated financial complaints or payment issues escalate to the Financial Ombudsman Service. See a published FOS decision related to Zing operations for an example: Financial Ombudsman decision. For statutory text on cooling-off rights see the relevant legislation: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights. For practical consumer guidance see Which: Which guidance on cancelling online orders.

Withdraw your funds

Before the account is closed, transfer any remaining balance to a bank account or alternative provider. If Zing blocks outbound transfers, document failed attempts, save email responses and escalate to the Financial Ombudsman Service if funds cannot be retrieved.

Export records and close linked services

Download transaction history, export statements and revoke saved cards. If you used the Zing card, cancel the card and remove it from Apple Pay or Google Wallet. Ask for written confirmation that your account is closed and that no future fees will be charged.

Data and re-activation

Request confirmation of data retention period and how to request deletion under data protection rules. If you wish to re-activate later, ask Zing for the re-activation policy; if none is published, assume re-registration is required and not guaranteed.

Use this checklist to ensure your cancellation is complete and you keep good records.

• Send a clear cancellation statement to [email protected] and keep the sent email.
• If subscription was purchased through Apple or Google, cancel via App Store or Google Play and keep a screenshot.
• Withdraw any remaining balance to your bank account before the service closure date.
• Send a registered letter to Zing, Crown Way, CF14 3UZ Cardiff, United Kingdom if you want documentary proof of delivery.
• Export statements and transaction history for tax and proof purposes.
• Keep copies of any correspondence and set a 30 day reminder to check for final confirmation or refund.
• If you do not receive a response within 14 days, escalate the complaint to Citizens Advice and consider the Financial Ombudsman Service.