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We generate and send your cancellation letter to Swapfiets by registered mail
Sender
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Swapfiets agreement
How to cancel Swapfiets in the UK in 2026: step-by-step methods, notice periods, fees and rights. Rating and real user feedback included.
| Fastest method (name it + why) | Swapfiets app - direct in-app cancellation workflow; instant confirmation in-app and processed by customer service |
| Effective delay | 1 month after notice for Flexible subscriptions. Loyal subscriptions end only after the 6- or 12-month minimum unless notice is given at least 1 month before the end date. |
| Notice period | 1 month (30 days) |
| Cancellation fee (amount or 0) | 0 |
| Minimum commitment | Flexible: none. Loyal: 6 months or 12 months minimum. |
| Phone + hours | Not published by Swapfiets |
| Postal address for registered letter | Swapfiets, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Swapfiets is a subscription bicycle service that rents bikes with maintenance included and an in-app support model. Members pay a monthly fee and Swapfiets handles repairs and replacements.
Swapfiets offers flexible monthly subscriptions and Loyal plans with 6- or 12-month minimum commitments. Everyday wear and tear maintenance is included; misuse or excessive damage may lead to surcharges.
Swapfiets targets city commuters who prefer a maintained bike without ownership responsibilities and who accept an app-based support and swap model.
| Headquarters | Amsterdam, Netherlands |
| CEO | Marc de Vries |
| Subscribers | 0.28 million |
| Founded | 2014 |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| iOS app | Open app - Help - I want to cancel my subscription - follow prompts | 5-15 minutes | In-app confirmation / screenshot | Easy |
| Android app | Open app - Help - I want to cancel my subscription - follow prompts | 5-15 minutes | In-app confirmation / screenshot | Easy |
| Webform | Fill online cancellation webform on Swapfiets help pages | 10-20 minutes | Email confirmation or support case number (if issued) | Medium |
| Send cancellation message to [email protected] with account details and requested end date | 5-10 minutes to send; reply time varies | Copy of sent email and any reply | Medium | |
| Post (registered) | Send signed cancellation letter to Swapfiets postal address | Varies by post - typically 3-7 working days | Proof of posting / registered mail receipt | Medium |
| Phone | Contact support phone number listed in app or contact page (if available) | 5-30 minutes call time | Call reference number if given | Hard |
If you are moving, provide proof such as a signed tenancy end notice, relocation job contract or a dated travel document. For Loyal memberships you must still respect the 6- or 12-month minimum term unless you give notice at least 1 month before that end date. For Flexible plans give one month notice.
Applicable law: Consumer Rights Act 2015 for service execution and Consumer Contracts Regulations 2013 for off-premises/cancel rights where relevant.
If Swapfiets increases the subscription price during your contract and you wish to cancel for that reason, check your contract terms in the Swapfiets terms. Under UK consumer rules you may have the right to end a contract if the trader significantly changes the terms; retain any notice from Swapfiets about the increase and use it as proof.
Applicable law: Consumer Rights Act 2015.
To end a contract after a subscriber's death, send a copy of the death certificate to [email protected] or to the postal address and request termination. Swapfiets will process termination once they receive documentation. Keep all correspondence.
Applicable law: Consumer Rights Act 2015.
Swapfiets acknowledges withdrawal within the 14-day cooling-off period after receiving the bike. If the Micro-Mobility Product is not returned by the intended end date billing continues until the product is returned. For other exceptional grounds (severe illness, prolonged hospitalization) provide supporting documents such as GP letters or medical certificates.
Applicable law: Consumer Contracts Regulations 2013 for the 14-day withdrawal right.
For Loyal 6-month and 12-month subscriptions you must give written notice at least 1 month before the minimum term end date to terminate on that date; otherwise the subscription continues and billing continues. After the Loyal period ends the contract typically converts to a Flexible subscription with a 1 month notice period.
Applicable law: Terms on Swapfiets contract and Consumer Rights Act 2015.
If you withdraw within 14 days after receiving the bike, Swapfiets may charge the subscription price pro rata for the days the bike was at your disposal and a one-time fee if applicable. To exercise withdrawal send a written notice within 14 days to the trader by email or post. Keep proof of the sent notice.
Applicable law: Consumer Contracts Regulations 2013.
Swapfiets staff are known to offer retention discounts shown only in the app during cancellation flows. Research contains a direct testimonial: "I wanted to cancel my bike rental, but they pushed me to continue with a discount. Due to their policy, I ended up paying more. No proper email confirmation of the discount - only shown in-app." (Google Play Store). To request a retention offer, open the app cancellation flow and explicitly ask the agent or chat for the best monthly price and request written confirmation by email. If only shown in-app, take screenshots and ask support to email the discount code or new price.
Use your current plan monthly price multiplied by 12 to compute annual cost.
Examples:
Cheapest real alternative from the competitor list: Moon Fleets at £179 per month equals £2,148 per year so not cheaper for most bike users. The lowest-cost Swapfiets plan is Original at £40/month (annual £480). If you cancel a Power 7 Flexible at £69.90 and switch to Original at £40 you save £29.90 per month: calculations: £69.90 - £40 = £29.90; £29.90 x 12 = £358.80 saved per year.
Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms that create disproportionate cancellation penalties. Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for contracts concluded online or off-premises.
The Competition and Markets Authority (CMA) flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Swapfiets makes cancellation difficult collect evidence of failed attempts (screenshots, timestamps, emails) and escalate.
1) Complain to Swapfiets first via the app, email [email protected] or post to Swapfiets, Crown Way, CF14 3UZ Cardiff, United Kingdom. 2) If unresolved, get advice from Citizens Advice. 3) Use card chargeback or Section 75 via your card issuer for qualifying card payments where applicable. 4) If the issue involves regulation, report unfair practices to the CMA.
Arrange the return or collection as instructed by Swapfiets. If the Micro-Mobility Product is not returned by the end date, subscription billing will continue until the product is returned. Keep proof of return or collection receipt.
Expect billing to continue until the end of the 1 month notice or until Swapfiets confirms the end date. If you withdrew within 14 days after delivery, Swapfiets may charge a pro-rata fee for days used and a one-time fee if applicable. Request a final statement in writing and check for surcharges for excessive damage or lost parts.
After cancellation your account remains under Swapfiets terms for record keeping. To re-subscribe you can sign up again; Loyal discounts require a new Loyal plan sign-up if available.
Use this checklist when cancelling to avoid unwanted charges.
£40
/ mois
Classic Dutch bike, single speed. Monthly subscription, one-month notice period, one-off sign-up fee. Maintenance included; misuse surcharges possible.
£60
/ mois
City bike with 7 gears. Monthly subscription, one-month notice period, one-off sign-up fee. Maintenance included; misuse surcharges possible.
£69.90
/ mois
Powerful e-Bike. Monthly subscription, one-month notice period, one-off sign-up fee. Maintenance included; battery replacement costs may apply.
£59.90
/ mois
Powerful e-Bike with 12-month minimum, then monthly cancellation with one-month notice. Lower monthly price than flexible. One-off sign-up fee.
from £3.90
/ mois
Optional add-on for protection against bicycle theft. Exact rate varies by bike model.
No commitment. Billoff helps you cancel or adjust your Swapfiets subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£179
/ mois
Offers electric moped and cargo e-bike subscriptions for faster commuting and heavier loads.
£180
/ mois
Focus on electric bikes for delivery and commuting with free servicing and 24/7 support.
£199.80
/ mois
App-first bike subscription with high-spec e-bikes and integrated fleet management.
Swapfiets is available in many countries. Here are several frequently cited markets:
What you should know about Swapfiets subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Swapfiets subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.