Cancel Uber Pass the easy way

Overview

Uber Pass was replaced by Uber One in July 2022. In the United Kingdom the membership marketed as Uber One provides delivery and ride discounts for a monthly fee. The current advertised monthly price for Uber One in the UK is £5.99 per month.

Core benefits

Typical features listed for Uber One include: free eligible Uber Eats delivery on orders over £15, 5% off eligible Uber rides and reduced service fees on Uber Eats. Members may also receive special offers and vouchers.

Company facts

Official membership information: Uber One official page.

Web (recommended)

1. Sign in to your account at https://www.uber.com/gb/en/uber-one/.
2. Open the Membership or Uber One section in account settings.
3. Locate automatic renewal or manage membership and select the option to turn off automatic renewal.
4. Keep a screenshot of the confirmation screen and any confirmation email.

iOS

1. Open the Uber app and sign in.
2. Tap your profile, then tap Membership or Uber One.
3. Tap Manage membership and switch off automatic renewal.
4. Save any on-screen confirmation or confirmation email.

Android

1. Open the Uber app and sign in.
2. Tap the menu, choose Membership or Uber One.
3. Tap Manage membership and turn off automatic renewal.
4. Save confirmation screenshot and any email.

Phone

1. Open the app and go to Help to request a call-back or use the in-app support chat.
2. Ask the agent to cancel your Uber One membership by turning off auto-renewal on your account.
3. Note the support reference number and request written confirmation by email.

Email / In-app help form

1. Open the in-app Help or support section and submit a request to cancel Uber One, including your account email and last 4 digits of payment card.
2. Request confirmation of cancellation and the date your benefits will stop (next billing date).

Post (registered letter)

1. Prepare a signed letter stating your full name, account email, last 4 digits of payment card and a clear request to cancel membership and stop renewal.
2. Send by registered post to: Uber Pass, 2 Leman St, E1 8FA London, United Kingdom.
3. Retain proof of posting and delivery receipt.

Cooling-off period (initial subscription)

Rule: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14 day cancellation period for most distance contracts. If you cancel within 14 days you are entitled to a refund of payments except where the service has been supplied with your express consent during the period and you agreed to pay for the proportion supplied. See Consumer Contracts Regulations 2013.

Price increase

Rule: If the subscription price increases and your contract allows unilateral increases without clear notice, that may be a ground to cancel and seek a refund for the unused part. Keep the price increase notice sent by Uber as proof. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair terms.

Moving abroad or relocation

Rule: If you move to a country where Uber One is not available you can cancel and provide proof such as a new address or utility bill. Documents required: proof of new address (signed tenancy agreement, utility bill) and a copy of the cancellation confirmation. Applicable law: Contract terms and Consumer Contracts Regulations 2013.

Death of the subscriber

Rule: Where the subscriber dies their estate or next of kin may cancel the membership. Documents required: death certificate and proof of authority to act on the estate. Applicable law: standard contract law and consumer protections.

End of commitment

Rule: If you had a fixed-term promotion that has ended you may cancel at any time by turning off auto-renewal. Documents required: confirmation of membership end date if requested. Applicable law: contractual terms and Consumer Rights Act 2015.

Legitimate ground and complaints

Rule: If Uber fails to supply services with reasonable care and skill you can cancel and pursue remedies under the Consumer Rights Act 2015. Documents required: copies of complaints to support with timestamps and any responses from Uber. For disputed continuous payments contact your bank and consider escalation to the Financial Ombudsman Service using case DRN-4771207 as precedent for subscription payment disputes: Financial Ombudsman decision DRN-4771207.

Before cancelling: negotiate

Retention offers: No specific retention offers for Uber One or Uber Pass are publicly reported in the research data. How to ask: open the in-app Help, request retention options and state you will cancel if no offer is available. If you have active promotions or credits ask support to confirm remaining vouchers and expiry dates. Keep the support reference.

What cancelling saves you

Price math: Uber One monthly price = £5.99. Annual cost calculation: £5.99 x 12 = £71.88 per year.

Cheapest competitor (from research): Ridacard monthly = £74.00 per month.

Comparative math: Ridacard yearly = £74.00 x 12 = £888.00 per year.

Yearly saving by using Uber One vs Ridacard: £888.00 - £71.88 = £816.12 per year.

Relevant UK law

The primary protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14 day cooling-off right for distance contracts: see the Regulations. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The 2024 amendment on cooling-off rights confirms rights to cancel subscription renewals: cooling-off rights 2024.

Payments and escalation

Under the Payment Services Regulations and Financial Ombudsman precedent, banks are expected to stop unauthorised continuous payments if customers notify them in advance. If you cannot resolve a disputed subscription payment escalate to Citizens Advice and, if appropriate, the Financial Ombudsman Service. See the Financial Ombudsman decision DRN-4771207 for an example involving subscription payments: DRN-4771207.

How to escalate

1) Complain to Uber via in-app Help and retain reference numbers. 2) If unresolved, contact Citizens Advice for next steps. 3) For payment disputes, ask your card issuer for chargeback or Section 75 if payment qualifies. 4) If still unresolved, file with the Financial Ombudsman Service.

Check confirmation and next billing date

After you cancel by turning off automatic renewal you will typically receive an on-screen confirmation and possibly an email. Benefits remain active until the next billing date. Keep the confirmation and note the exact date your membership expires.

Monitor billing and bank statements

Check your bank or card statement for any unexpected charges in the 60 days after cancellation. If you see unauthorised charges contact your card issuer and supply the cancellation confirmation.

Data and credits

Uber One credits earned on rides expire after 60 days. If you had promotional vouchers ask support whether unused vouchers remain valid after cancellation.

Re-activation

You can re-subscribe at any time via the app or website. Re-subscribing may not restore previously expired credits or vouchers.

Use this checklist to close your Uber One (Uber Pass) membership cleanly.

• 1) Turn off automatic renewal via the app or website and take a screenshot of the confirmation.
• 2) Note the next billing date shown in your membership details.
• 3) Save any confirmation email or support reference number.
• 4) If you cancel within 14 days of initial purchase request a refund citing the Consumer Contracts Regulations 2013.
• 5) Check your bank statement for two billing cycles to ensure no further charges.
• 6) If charges continue, contact your bank to block future payments and consider chargeback or Section 75 if applicable.
• 7) Keep copies of any correspondence and escalate to Citizens Advice or the Financial Ombudsman Service if unresolved.