Cancel Wizz the easy way

Overview

Wizz is the brand for Wizz Air Holdings Plc, a low-cost airline group founded in 2003 and headquartered in Budapest, Hungary. Wizz targets price-sensitive travellers across Europe, North Africa and the Middle East.

Main services

Wizz offers single fares, paid extras such as baggage and priority boarding, digital services in the Wizz App and subscriptions including WIZZ MultiPass, WIZZ Discount Club and WIZZ All You Can Fly.

Company facts

Web - cancel MultiPass or request subscription action

1. Go to the Wizz Air help or membership page: WIZZ Discount Club or the MultiPass terms page.
2. Use the compliments and complaints form or the subscription management area to submit a cancellation notice for WIZZ MultiPass.
3. Save or screenshot the confirmation or complaint reference returned by the site.

iOS - cancel Wizz App subscription via Apple

1. Open Settings on your iPhone and tap your name.
2. Select Subscriptions, find the Wizz App subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot as proof; cancellation prevents the next renewal if done at least 24 hours before period end per Wizz App terms.

Android - cancel Wizz App subscription via Google Play

1. Open the Google Play Store, tap your profile, go to Payments and subscriptions, then Subscriptions.
2. Select the Wizz App subscription and Cancel subscription.
3. Keep the Google Play confirmation email or screen; cancel at least 24 hours before period end.

Phone - call centre cancellation

1. Find the relevant Wizz Air call centre on the Wizz site and call to request cancellation or assistance with MultiPass.
2. Ask the agent for a reference number and the expected processing time; record the agent's name and time of call.
3. If no satisfactory confirmation is provided, submit the same request via the website complaints page for a traceable record.

Email and post - formal cancellation routes

1. Send an email to [email protected] for account questions or to the Wizz complaints form for MultiPass withdrawals.
2. To submit a registered letter, send to: Wizz, Main Terminal Building, LU2 9LY LUTON, United Kingdom and keep the registered-post receipt as proof.
3. If you are requesting a refund under the 14-day withdrawal right for MultiPass, include your subscription date and whether any tokens were used.

Cooling-off period (14 days for distance contracts)

For most online service contracts, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-calendar-day right to withdraw from the contract starting on the day the contract is concluded. For WIZZ MultiPass you can withdraw within 14 days from the subscription date and receive a full refund if no token has been used. If a token has been used, the reimbursement is adjusted as described in Wizz terms.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See legislation.gov.uk.

Price increase

If Wizz increases the price within a fixed-term contract and the terms allow withdrawal or renegotiation, you have the right to cancel if the contract specifically allows cancellation for price increases. You must provide the change notice received from Wizz and the original contract showing the previous price.

Applicable law: Consumer Rights Act 2015 on unfair contract terms; challenge increases that constitute an unfair term.

Moving abroad / change of address

Wizz does not publish a specific right to cancel for a customer moving address. Use standard contract withdrawal rights if the subscription was bought remotely within 14 days, or submit a request via the website complaints form and include proof of new address such as a utilities bill or change of address documentation. Wizz acceptance of relocation as a reason is Not published by Wizz.

Death of subscriber

In the event of the subscriber's death, provide a copy of the death certificate and the account details to Wizz via the website complaints route or the support email. Wizz's specific bereavement policy is Not published by Wizz; legal rights and estate administration procedures apply.

Service not provided with reasonable skill and care

If Wizz fails to provide a paid service with reasonable care and skill, the Consumer Rights Act 2015 allows a remedy. Provide booking references, correspondence, photos or other evidence showing the problem. If Wizz does not resolve the complaint, escalate to Citizens Advice and the CMA as needed.

Applicable law: Consumer Rights Act 2015.

End of minimum commitment

For WIZZ MultiPass the minimum commitment is 12 months. To end at the end of that term, give notice via the MultiPass management tools or the Wizz complaints page at least as required by the MultiPass terms (specific notice timing Not published by Wizz). See the MultiPass terms: MultiPass terms.

Before cancelling: ask for retention offers

Wizz sometimes offers operational alternatives such as changing the booking or re-crediting services rather than a cash refund. There is no publicly published standard retention offer for memberships in the research data. To ask for a retention offer, contact Wizz via the website compliments and complaints form or the support email and state that you are considering cancellation; request any available alternative such as account credit, a discount code or an adjusted membership.

What cancelling saves you - real math

Calculate yearly savings using the published plan prices.

• WIZZ MultiPass (one-way): £55 per month = £55 x 12 = £660 per year.
• WIZZ MultiPass (return): £110 per month = £110 x 12 = £1,320 per year.
• WIZZ Discount Club Standard: £59.99 per year.
• WIZZ Discount Club Group: £109.99 per year.
• WIZZ Priority add-on (one-way): £30 per month = £30 x 12 = £360 per year (if purchased monthly as a subscription add-on).

Example saving: cancelling a WIZZ MultiPass one-way subscription saves £660 per year. If you instead buy occasional single tickets, compare typical single fares on competitor routes to check which is cheaper.

Cheapest real alternative

Among low-cost carriers, competition includes carriers such as Ryanair, easyJet and Vueling for low single fares; train operator Lumo is sometimes a competitor on specific UK routes. Specific annual membership prices for these alternatives are Not published by Wizz in the research data. Use ticket-by-ticket comparison before cancelling a yearly WIZZ product.

Key UK laws and regulator

Consumer protection for online and distance contracts in the UK is governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) supervises unfair contract terms and unclear auto-renewal practices.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-calendar-day cancellation right for most online service purchases. WIZZ MultiPass subscribers may withdraw within 14 days and obtain a full refund if no token has been used. See the Regulations: legislation.gov.uk.

Auto-renewal and unfair terms

The CMA expects traders not to make subscriptions hard to cancel or to hide auto-renewal. If you experience unclear renewal terms or an unfair penalty, complain to Wizz first and then escalate to Citizens Advice or the CMA for guidance.

Escalation steps

1. Complain to Wizz via the website and keep written proof. 2. If unresolved, seek guidance from Citizens Advice. 3. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. 4. File a complaint with the CMA if you believe the terms are unfair.

Check access and billing

After cancelling an app subscription via Apple or Google Play, confirm that the next renewal charge is not taken and keep the platform confirmation. For MultiPass withdrawals within 14 days, expect a refund if no token was used; if a token was used the refund calculation is adapted.

Data and account

If you want Wizz to delete or export your account data, request this via the website data subject request route or the support email. Keep copies of any emails and the date of your request.

Re-activation

To re-activate a canceled membership, buy the same membership again via the Wizz site or app. MultiPass has a 12-month commitment when purchased, so re-activation restarts any commitment period.

Use this short checklist to cancel and protect your rights.

• Identify which product you are cancelling: Wizz App subscription, WIZZ MultiPass or Discount Club.
• If it is an app subscription, cancel in Apple App Store or Google Play at least 24 hours before period end.
• If it is WIZZ MultiPass and you are within 14 days of purchase and have not used tokens, request withdrawal and a refund.
• Take screenshots of confirmation screens and save any reference numbers.
• If you paid by credit card and the merchant refuses a statutory refund, contact your card issuer for chargeback or Section 75 if eligible.
• Keep copies of emails, registered post receipts and any call reference numbers for escalation.