Cancel Alidrop the easy way

Service summary

Alidrop is a dropshipping and product import app aimed at Shopify merchants. The platform offers product import tools, automated order and tracking sync and different subscription tiers including a Free tier and paid Starter, Professional, Empire and Unicorn plans.

Who uses Alidrop

Target users are Shopify store owners, e-commerce entrepreneurs and dropshippers who need bulk product import, winning product discovery and order automation.

Company facts

Web - cancel in your account (recommended)

1. Go to your account on https://alidrop.co/.
2. Open Subscription or Billing settings.
3. Select Cancel subscription and follow the prompts. Do not rely on uninstalling the app from Shopify to stop billing.
4. Save a screenshot of the cancellation confirmation and note the date and time.

Android - cancel via Google Play

1. Open Google Play Store on your device.
2. Tap Menu > Subscriptions and select Alidrop if listed.
3. Tap Cancel subscription and follow Google Play prompts to stop automatic renewal.
4. Keep the Google Play cancellation confirmation email or screenshot.

Email - cancel by writing to support

1. Send an email to [email protected] with your account email, store URL and a clear cancellation request.
2. Request a confirmation email with cancellation date and reference number.
3. If no reply in 72 hours, escalate with a second email and include proof of first message.

Phone - when available

1. If an official phone number is provided in your account area, call support and ask an agent to cancel the subscription on your behalf.
2. Ask for a reference number and a confirmation email.
3. Record the agent name and time of call.

Post - registered letter

1. Write a signed letter that includes your account email, store URL and explicit instruction to "Cancel my subscription immediately" and the date.
2. Send by registered post to: Alidrop, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of postage and allow 3-10 working days for processing.

Moving - change of circumstances

If you move and can no longer use the service, provide a copy of an official document showing your new trading address or proof of closure of the old store plus your account email. Alidrop does not publish special moving rules; treat this as a customer support request.

Applicable law: Consumer Rights Act 2015 for services failing to meet contract if Alidrop cannot provide the service at your new location.

Price increase

For a unilateral price increase applied during a subscription term, gather the billing notices showing the old price and the new charged amount plus your original terms. Under the Consumer Rights Act 2015, unfair contract terms are not binding; if Alidrop raised prices contrary to your contract, cite your original agreement when disputing charges.

Death of subscriber

If the account holder dies, send a copy of a death certificate and a short request from the executor or next of kin to [email protected] requesting termination of the subscription and closure of the account.

Legitimate ground - service not provided with reasonable care and skill

Alidrop accepts complaints where the service fails to meet the promised function. Required proof documents include screenshots, order logs and dates showing failures. The Consumer Rights Act 2015 applies: services must be performed with reasonable care and skill.

End of commitment

If you subscribed for a defined period, cancel via your account at least 24 hours before renewal. Provide confirmation of your earlier cancellation if Alidrop charges after the term ends.

Cooling-off (14-day right)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online purchases concluded at a distance. For digital content the right can be lost if you accepted immediate access and waived the right during purchase. To use cooling-off, send a cancellation notice within 14 days and include proof of purchase. Reference: Consumer Contracts Regulations 2013.

Before you cancel: try to negotiate

Research did not identify standard retention discounts offered by Alidrop. To request a retention offer, contact [email protected], state your account email and ask explicitly for a discount, pause or downgrade. Ask for the exact offer in writing and a final date for acceptance.

What cancelling saves you - yearly pricing math

Use these published prices to calculate yearly cost and savings when you cancel or change plans.

Free plan: £0 x 12 = £0 per year.

Starter monthly: £39 x 12 = £468 per year (this matches the published annual price £468).

Professional monthly: £59 x 12 = £708 per year. Alidrop lists a Professional annual price of £288, so choosing annual instead of monthly saves £708 - £288 = £420 per year.

Empire monthly: £99 x 12 = £1188 per year. Alidrop lists an Empire annual price of £684, so choosing annual instead of monthly saves £1188 - £684 = £504 per year.

Unicorn monthly: £299 x 12 = £3588 per year. Alidrop lists an Unicorn annual price of £948, so choosing annual instead of monthly saves £3588 - £948 = £2640 per year.

Cheapest real alternative from competitors found in research: ilanoShop at £17 per month or £204 per year.

Key UK consumer law

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms. The CMA views hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

How to escalate a dispute

1. Complain to Alidrop support in writing and keep copies of all correspondence.

2. If unresolved, contact Citizens Advice or your local Trading Standards for guidance.

3. For card payments, use chargeback with your bank or Section 75 for qualifying purchases; this is an escalation option for payments processed on certain card types.

4. If the issue is systemic across many customers, report to the Competition and Markets Authority (CMA).

Check final billing and receipts

After cancellation, check your bank or card statement for any final charges. Note that Alidrop states subscription fees charged upon renewal are non-refundable once the new billing cycle has commenced. If you are charged after cancellation, collect screenshots of your account cancellation confirmation and your bank statement.

Access to data and account reactivation

Download any product data or reports you need before deleting the account. If you want to return later, re-activation is possible by subscribing again via your account. Uninstalling the Shopify app is not a cancellation method; ensure the subscription is cancelled in account settings.

If you need a refund

Alidrop generally does not issue refunds for unused time except cancellations during a 7-day free trial for monthly plans. Annual plans do not include a trial and are non-refundable after payment processing. For details see Alidrop refund policy.

Follow this checklist immediately if you intend to stop Alidrop billing.

• 1. Log in to your Alidrop account and cancel via Subscription or Billing settings at least 24 hours before renewal.
• 2. Take a screenshot of the cancellation confirmation page and save any confirmation email.
• 3. If you were billed via Google Play, cancel in Google Play > Subscriptions.
• 4. If you cannot cancel online, email [email protected] with your account email and request cancellation; keep copies.
• 5. If you have proof you cancelled but were charged, prepare screenshots, timestamps and bank statements to escalate.
• 6. Consider sending a registered letter to Alidrop, Crown Way, CF14 3UZ Cardiff, United Kingdom if email/portal routes fail.
• 7. If you paid by card and cannot resolve with Alidrop, contact your card issuer for chargeback or Section 75 assistance if eligible.