Cancel Amazon Channel the easy way

Service overview

Amazon Channel is an add-on channel offering inside Amazon Prime and Prime Video that lets UK customers subscribe to third-party streaming channels or Prime Video plans through their Amazon account.

Main features

Channels consolidate billing through your Amazon account and allow access via the Prime Video app. Plans include Prime Video only options, ad-supported or ad-free tiers, and add-ons such as Kindle Unlimited or Audible subscriptions offered through Amazon.

Company facts

Web cancellation (step-by-step)

1. Go to Amazon Help - Subscriptions or sign in at Amazon.co.uk.
2. Open Your Account > Memberships & Subscriptions or access Prime Video > Your Channels / Subscriptions.
3. Find the channel or Prime membership you want to cancel and click Manage or Cancel subscription.
4. Follow the on-screen prompts to confirm cancellation; save or screenshot the confirmation and wait for an email confirmation.

iOS cancellation (step-by-step)

1. Open iPhone Settings and tap your name.
2. Select Subscriptions, find the Amazon/Prime Video or channel subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof.

Android cancellation (step-by-step)

1. Open the Google Play Store app, tap Menu > Subscriptions.
2. Select the Amazon Channel subscription and tap Cancel subscription.
3. If you originally subscribed inside the Amazon app on Android the cancellation may redirect to Google Play; see Amazon Help.

Phone cancellation (step-by-step)

1. Use the Amazon.co.uk Help menu to request a call or chat with customer service.
2. Verify your account details with the agent and request cancellation of the specific channel or Prime membership.
3. Ask the agent for a cancellation reference and for a confirmation email to be sent.

Email / Post cancellation (step-by-step)

1. Open the Amazon contact form in the Help pages and submit a cancellation request including your account email and subscription name.
2. Or send a registered letter to: Amazon Channel, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom.
3. Retain proof of submission and any reply.

Cooling-off period (14-day right to cancel)

If you purchased a subscription online, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content and services that have not yet started, the 14-day period starts when the contract is concluded. To use this right, notify Amazon within 14 days and state your decision to cancel. Proof required: order confirmation and account details. See Consumer Contracts Regulations 2013.

Price increase

If Amazon increases the price of a subscription, the Digital Markets, Competition and Consumers Act 2024 requires end of contract notice and refund of any overpayment when a consumer ends a subscription contract. If Amazon raises subscription fees and you choose to cancel, keep the notice of price increase and your cancellation request. Proof required: email or notice of price increase and account details. See Digital Markets, Competition and Consumers Act 2024.

Moving abroad

Amazon Channel does not publish a specific rule in public documentation about cancellation for relocation. If you move outside the UK and your payment or service cannot continue, contact Amazon customer service with proof of new address. Proof required: a copy of new address or proof of relocation such as utility bill or tenancy agreement. Applicable law: Consumer Contracts Regulations 2013 for distance contracts where relevant.

Death of the subscriber

Amazon does not publish specific public-facing rules for cancellations on basis of death. If you need to cancel because of the subscriber's death, contact Amazon customer service and be prepared to provide a death certificate and proof of authority to act on the estate. Proof required: death certificate and proof of executor or estate administrator. Applicable law: Consumer Rights frameworks and contractual principles under Consumer Rights Act 2015.

Legitimate ground / material breach

If Amazon terminates or you cancel due to a material breach by Amazon, such as persistent service failure, you should provide evidence of the breach and dates of failed services. Proof required: screenshots, service logs, and correspondence. Consumer Rights Act 2015 applies to services performed with reasonable care and skill.

End of commitment

Amazon Channel subscriptions typically have no minimum commitment period. To end the subscription at the next billing date, cancel via Your Account or the app before renewal. Proof required: cancellation confirmation. Applicable law: check your contract and Amazon terms documented in the Conditions of Use and Sale (Amazon terms 2025).

Before you cancel - negotiating with Amazon

Amazon does not publish a standard retention offer policy for Amazon Channel in its public help pages. To request a retention offer, contact Amazon customer service via the Help pages and ask explicitly for offers, credits or a free trial extension. Provide your account email and the subscription name. If you subscribed via Apple or Google Play, retention offers may be subject to those third parties' rules. See Amazon Help - Subscriptions.

What cancelling saves you - yearly calculations

Compute annual cost by multiplying monthly price by 12 for monthly plans purchased through Amazon:

• Prime Video (Ad-supported) £5.99 x 12 = £71.88 per year
• Prime Video (Ad-free) £8.99 x 12 = £107.88 per year
• Prime Video only £7.99 x 12 = £95.88 per year
• Amazon Prime (Monthly) £8.99 x 12 = £107.88 per year
• Kindle Unlimited £9.49 x 12 = £113.88 per year

The cheapest real alternative within the services listed is Prime Video (Ad-supported) at £5.99 per month or £71.88 per year.

Key UK consumer laws

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off right for distance contracts and the Consumer Rights Act 2015 which requires services to be supplied with reasonable care and skill. The Digital Markets, Competition and Consumers Act 2024 introduces specific obligations for subscription end-of-contract notices and refunds.

Regulator and escalation

The Competition and Markets Authority (CMA) enforces consumer protection and monitors unfair auto-renewal and hard-to-cancel practices. If Amazon does not resolve a complaint, contact Citizens Advice for local trading standards guidance. For card payments, consider a Section 75 claim with your card issuer or a chargeback where applicable.

Check access and final billing

After cancellation you may retain access until the end of your current paid period depending on the subscription terms. If you cancel within the 14-day cooling-off period and no benefits have been used, a full refund is due. Keep the email confirmation and check your bank or card statement for refunds.

Data and re-activation

Your viewing history and account settings remain in your Amazon account. To re-activate, sign in and re-subscribe via Your Account or Prime Video. If you require a refund, request it through the Amazon Help contact form and attach proof of non-use if relevant.

Follow this checklist after deciding to cancel:

• Sign in to Amazon.co.uk and cancel via Your Account or Prime Video and save the on-screen confirmation.
• Keep the confirmation email from Amazon as proof of cancellation.
• If you subscribed via Apple or Google Play, cancel in Apple Subscriptions or Google Play Subscriptions and keep their confirmation.
• If you want a refund, check whether benefits were used in the current period and submit a refund request via Amazon Help.
• If you need to escalate, gather correspondence and contact Citizens Advice, then consider Section 75 or chargeback through your card issuer.