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We generate and send your cancellation letter to Amazon Flex by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Amazon Flex agreement
How to cancel Amazon Flex in the UK in 2026 - step-by-step methods, rights under UK law, refunds and what to do after cancellation.
| Fastest method (name it + why) | Phone - immediate contact and verbal confirmation by Amazon Flex support during opening hours |
| Effective delay | Immediate confirmation by phone; email confirmation available within 2 working days for some cover changes |
| Notice period | Not published by Amazon Flex |
| Cancellation fee | 0 |
| Minimum commitment | no minimum amount or frequency of Services |
| Phone + hours | +44 0808 145 3757 - 07:00 - 19:00 daily |
| Postal address for registered letter | Amazon Flex, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom |
Amazon Flex is a platform run by Amazon that lets independent drivers accept package delivery blocks and earn per block as self-employed contractors. Drivers are shown estimated earnings for each block in the app before accepting work.
The target audience is independent contractors seeking flexible income for local package delivery using their own vehicle and insurance cover. Drivers choose available blocks and are paid weekly.
| Legal name | Amazon Flex |
| Parent | Amazon.com Inc. |
| Founded | 2015 |
| CEO | Michelle Jarman (Amazon Flex) |
| Employment model | Self-employed contractor |
| Typical advertised hourly rates | £14 to £18 per hour (advertised range shown in the app) |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Phone | Call +44 0808 145 3757 and request deactivation or cancellation of your Flex account | Immediate | Call reference or email confirmation within 2 working days | Easy |
| Web / Support portal | Use the Amazon Flex support page to request account changes or deactivation | Within 2 to 7 days | Email confirmation from support | Medium |
| In-app (iOS / Android) | Open the Flex app, go to Help or Account settings and request deactivation | Within 2 to 7 days | In-app message or support email | Medium |
| Send a clear written request to Flex support through the support portal or in-app contact form | Within 2 working days to 7 days | Support email reply | Medium | |
| Post (registered letter) | Send a signed letter to the cancellation postal address requesting account cancellation | Allow postal delivery time plus 7 days for processing | Proof of posting and written receipt if returned | Hard |
If you joined a service contract online that qualifies as a distance contract for services, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it you must inform Amazon Flex of your decision to Cancel using a clear statement. Keep a dated copy of your message. Reference: Consumer Contracts Regulations 2013.
If you cannot perform contracted delivery duties because you move location, provide proof such as a dated tenancy agreement or utility bill showing the new address and request deactivation via the support portal. Amazon Flex accepts account deactivation requests for location changes through its support channels. Applicable consumer law: Consumer Rights Act 2015 for services performed with reasonable care and skill.
If Amazon Flex applied a price change to a paid service that you had contracted for, you may Cancel if the change is a variation of a paid subscription or service offering. Provide the notice of change and your request to Cancel. The Consumer Contracts Regulations 2013 cover contract variations for distance contracts when applicable.
If the account holder has died, a family member or executor should contact support and provide a copy of the death certificate and proof of authority. Amazon Flex will process account closure requests once documents are provided.
Research shows Amazon Flex accepts standard deactivation requests through support, phone, in-app forms, and the postal address. Provide matching identity documents and account details when requested. Legal reference: Consumer Rights Act 2015 for performance of services.
Amazon Flex operates with no minimum commitment. To stop receiving blocks, simply deactivate your account via the support portal or phone. There is no contractual minimum frequency to maintain service.
Amazon Flex is not widely reported to make retention discounts for drivers because the model is per-block and drivers are self-employed. The research found no documented retention offers. To ask for alternatives, call +44 0808 145 3757 or open a support case at https://flex.amazon.com/support/ and request account deactivation alternatives, scheduling help, or region-specific block availability information.
Amazon Flex drivers earn per block rather than paying a subscription. Use the example earnings in company data to calculate potential savings if you stop offering delivery services as a self-employed driver.
Example calculations from research:
Use these concrete numbers to estimate what you would stop earning by Canceling as a driver and what costs you would avoid (fuel, insurance pro rata). Alternative lowest-cost competitor from research: Drivrr - price not specified publicly; alternative for driver work with transparent monthly payouts is ShipSherpa which offers monthly payouts to couriers but no public monthly fee is published.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cancellation right for distance and off-premises contracts. See the official text: Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you believe an auto-renewal clause or cancellation barrier is unfair, raise the issue with Amazon Flex support and then escalate to Citizens Advice for guidance.
If Amazon Flex does not resolve your cancellation or refund, complain to the trader first in writing and keep evidence. Contact Citizens Advice for next steps. For payment disputes, use your card issuer for chargeback or Section 75 claims where applicable. The Financial Ombudsman Service applies to regulated financial services only; use Citizens Advice to identify the correct escalation path.
After you Cancel, check that you no longer receive delivery blocks in the Flex app and confirm your last payment date. Amazon Flex pays weekly on Wednesdays; verify the final payment in your bank before deleting the app.
Request confirmation that your account has been deactivated and whether you can reactivate later. If you want the account removed, ask support to delete personal data or to provide the steps to request deletion under applicable data protection rules via the support portal at https://flex.amazon.com/support/.
Save final payslips and invoices. If you expect a refund for an unused paid service, request it in writing and keep a copy of the reply. If a payment method was set up for add-on services, stop the auto-renewal through the app or support to prevent further charges.
Use this checklist to complete cancellation and protect your rights.
£507.08
/ mois
Estimated net profit for a driver working 4 blocks per week, based on 3-hour blocks at the highest advertised rate of £18/hour after estimated expenses.
£31.68
/ mois
Net profit per 3-hour block at the highest advertised rate of £18/hour after estimated fuel, insurance and maintenance deductions.
No commitment. Billoff helps you cancel or adjust your Amazon Flex subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
Not specified
/ mois
On-demand drivers for local businesses without being an ordering marketplace.
Not specified
/ mois
Outsourced branded courier solution with e-commerce integration.
Not specified
/ mois
Self-employed courier jobs with transparent monthly payouts to couriers.
Amazon Flex is available in many countries. Here are several frequently cited markets:
What you should know about Amazon Flex subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Amazon Flex subscription, whichever payment method you use.
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