Cancel Amazon Seller the easy way

Service overview

Amazon Seller is the platform and account type used by individuals and businesses to list and sell products on Amazon.co.uk. Sellers choose between an Individual pay-per-item model and a Professional monthly subscription with extra selling tools and eligibility for advanced features such as Buy Box eligibility and advertising.

Who uses it and why

Small businesses, independent sellers and brands use Amazon Seller to reach Amazon customers, use optional fulfilment services such as Fulfilment by Amazon (FBA), and access order management and analytics tools.

Company facts

Web (Seller Central)

1. Sign in to your Seller Central account.
2. Go to Account settings or Help and search for account closure or subscription cancellation.
3. Follow on-screen instructions to close the account or change subscription type.
4. Keep screenshots and save any confirmation emails you receive.

Email / Seller Support messages

1. Open Seller Central and select Contact Us or Support message.
2. Describe you want to cancel your Professional subscription or close your seller account; include your seller ID.
3. Request a written confirmation and timeframe for any refunds.
4. Save the support ticket number and all replies.

Phone

1. From Seller Central, select Contact Us to request a callback or phone number for Seller Support.
2. Explain you want to cancel the Professional plan or close the account and request a confirmation email.
3. Note the case reference and the agent name.

Post (registered letter)

1. Write a signed letter requesting cancellation of your Amazon Seller Professional subscription or account closure; include your seller ID.
2. Send by registered post to Amazon Seller, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom.
3. Keep the registered post receipt and wait for a written response; allow 14 days for processing.

Moving or relocation

If you change your business address you may update account details in Seller Central. Account closure is a separate request. Provide proof of new address such as a business utility bill or official company registration document when requested by Amazon Seller support.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when a consumer contract element exists.

Price increase

If Amazon increases recurring seller charges and you consider this a contract variation, review the terms in your seller agreement and contact Seller Support to request cancellation. If the change affects a consumer-facing subscription with 14-day cancellation rights, you may cancel under the Consumer Contracts Regulations 2013.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

If the registered account holder dies, contact Seller Support and provide a copy of the death certificate and probate or executor documentation. Amazon's specific requirements for proof are not publicly listed for seller accounts; provide official documents requested by support.

Applicable law: not publicly specified by Amazon Seller; provide official documents.

Legitimate ground (breach or illegal activity)

Amazon may suspend or terminate accounts for breach of terms or illegal activity. If you claim legitimate ground to terminate a contract with Amazon for cause, collect evidence such as emails, account notices, and screenshots and raise a formal complaint via Seller Support. If Amazon terminates for breach, refunds follow Amazon terms.

Applicable law: Consumer Rights Act 2015 for unfair contract terms and remedies.

End of commitment

There is no published minimum commitment period for Professional subscriptions. To stop recurring monthly charges, cancel the Professional plan or close the account and request confirmation; ask for any applicable refund within 14 days under the Consumer Contracts Regulations 2013 where relevant.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14-day right)

If you bought a service online and are within the 14-day cancellation period under the Consumer Contracts Regulations 2013, you may withdraw and receive reimbursement. Amazon states reimbursements will be made within 14 days of notification or return evidence. If digital services began with your express consent, the right may be lost.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01

Before you cancel: negotiating with Amazon Seller

Amazon Seller does not publish a standard retention discount for Professional subscriptions. Use Seller Support to request retention offers or fee waivers and ask for a written offer. Provide recent sales figures and explain reasons to downgrade to Individual or pause FBA to reduce costs. If Amazon does not provide a retention offer, document the response for escalation.

What cancelling saves you - concrete yearly math

Professional plan cost: £25 per month (excl. VAT). Yearly cost calculation: £25 x 12 = £300 per year.

Individual plan cost example: £0.75 per item sold. Example scenario A - low volume: 40 items per month: 40 x £0.75 = £30 per month; yearly cost = £30 x 12 = £360 per year. Example scenario B - recommended threshold: 50 items per month: 50 x £0.75 = £37.50 per month; yearly = £37.50 x 12 = £450 per year.

Comparison examples:

• If you sell 50 items per month, Professional yearly = £300; Individual yearly = £450; Professional saves £150 per year ( £450 - £300 = £150 ).
• If you sell 30 items per month, Individual yearly = 30 x £0.75 x 12 = £270; Professional yearly = £300; cancelling Professional to Individual increases cost by £30 per year ( £300 - £270 = £30 ).

Cheapest real alternative from competitors: Crafter's Market UK lists a monthly price of £5.00 and an annual price of £50.00. Folksy lists a monthly price of £7.50 and an annual price of £75.00. Choosing Crafter's Market UK at £5.00 per month equals £60 per year ( £5.00 x 12 = £60 ).

Key UK consumer law

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cancellation period for most distance and off-premises contracts. The Consumer Rights Act 2015 protects services to be performed with reasonable care and skill and limits unfair contract terms.

Refund timelines and obligations

Under the Consumer Contracts Regulations 2013, a trader must reimburse all payments, excluding enhanced delivery costs, within 14 days of being informed of the cancellation or within 14 days of receiving returned goods or proof of return. Amazon confirms refunds will be processed within 14 days in their conditions of sale. Source: https://m.media-amazon.com/images/G/02/legal/Previous_versions_Legal_policies/Amazon_UK_conditions_of_use_and_sale_28_march_2025.pdf and https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01

Escalation steps

First complain to Amazon Seller Support and keep records. If unresolved, contact Citizens Advice for guidance and the Competition and Markets Authority (CMA) for unfair auto-renewal practices. For certain card payments, consider Section 75 or chargeback via your card issuer. The CMA examines hard-to-cancel subscriptions.

Access and listings

After you cancel or close a seller account, check whether listings remain active and remove any active listings. Export reports and save order histories and invoices you will need for tax or disputes.

Data and final billing

Download transaction reports, tax documents and product listings from Seller Central before closure. Confirm the final billing period and request a written final invoice. Amazon states reimbursement will be made within 14 days of cancellation notification or return evidence.

Re-activation

You may re-open a seller account in the future. If you re-activate, note that pricing, Buy Box eligibility and previous promotions may not be retained. Keep your original login and business documents to speed re-activation.

Use this checklist to close your Amazon Seller account and protect your money and records.

• Save your seller ID, account screenshots and confirmation messages.
• Export and download transaction and tax reports from Seller Central.
• If you use FBA, remove inventory or create a removal order and note FBA fees; consult the FBA rate card.
• Request written confirmation of cancellation and any refund amount.
• If you paid by card and do not receive a refund within 14 days, contact your card issuer about chargeback or Section 75 where applicable.
• If you choose to send a registered letter, use Amazon Seller, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom and keep the post receipt.