Igloo Service Contract Plus
£31
/ mois
Covers up to six appliances for a flat monthly fee with unlimited repairs and no extra charges.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Currys Care the easy way
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Preview of your letter
PreviewSender
Recipient
Currys Care
1 Portal Way
W3 6RS London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Currys Care agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Currys Care service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Currys Care service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Currys Care
Step-by-step 2026 guide to cancel Currys Care, refunds, legal rights and alternatives. Clear actions, official contacts and money-saving tips.
https://www.currys.co.uk
London, United Kingdom
Shopping Retail
Cancellation at a glance
| fastest method (name it + why) | Phone - Currys Customer Services experts can cancel plans by phone and confirm the request directly |
|---|---|
| effective delay | Not published by Currys Care |
| notice period | 0 days for pay monthly and PAYG plans - can be cancelled at any time; upfront plans have fixed terms (2, 3 or 5 years) |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Upfront plans: 2 years, 3 years or 5 years depending on the product |
| phone + hours | Not published by Currys Care |
| postal address for registered letter | Currys Care, 1 Portal Way, W3 6RS London, United Kingdom |
What is Currys Care
Overview
Currys Care is the branded Care and Repair service sold by Currys for tech and home appliances. Plans include pay monthly cover, upfront multi-year plans and pay as you go (PAYG) repair options. Coverage and refunds vary by plan type.
Who it is for
Currys Care targets consumers who want ongoing repair cover, fault diagnosis and parts and labour support for electrical items purchased through Currys.
Key facts
| Service | Care and Repair plans - pay monthly, upfront 2/3/5-year, PAYG |
|---|---|
| Refund highlights | Upfront plans: full refund if cancelled within 45 days and no valid repair claim; PAYG: full refund within 14 days if unused |
| Legal right to cancel | Distance selling rights apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 |
Official Currys Care pages: Care and Repair main page and the Care Repair FAQs Care Repair FAQs.
How to cancel Currys Care
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (form or webchat) | Use Currys webchat or the cancellation request form on Currys returns/refunds pages | Not published by Currys Care | Webchat transcript or confirmation form response if provided | Easy |
| Phone | Call Currys Customer Services and request cancellation for your Care plan | Not published by Currys Care | Verbal confirmation; request written confirmation by email | Easy |
| Email Currys using support addresses and include plan details and request cancellation | Not published by Currys Care | Written email thread | Medium | |
| Post (registered letter) | Send a signed cancellation letter to Currys Care postal address | Not published by Currys Care | Royal Mail recorded delivery receipt | Medium |
Web
- Go to the Currys Care and Repair pages or the Returns, Refunds & Exchanges section on Currys site.
- Use the cancellation request form on the Returns, Refunds & Exchanges page or start a webchat with a Customer Services expert.
- Provide your order number, plan details and full name.
- Request written confirmation of cancellation by email and any applicable refund calculation.
- Save the webchat transcript or the form submission confirmation for your records.
iOS
- Open Safari and go to the Currys Care pages or open the Currys website.
- Use the website cancellation request form or start a webchat session through the mobile site.
- Provide your plan details and ask for written confirmation to your email address.
- Save screenshots of the confirmation.
Android
- Open Chrome and go to Currys Care pages or the Returns, Refunds & Exchanges page.
- Start the webchat or complete the cancellation request form.
- Include order number, account details and the date you want cancellation to take effect.
- Ask for a confirmation email and save a copy.
Phone
- Call Currys Customer Services (see Help and Support for contact options).
- Tell the agent you want to cancel your Currys Care plan and give your order number, name and address.
- Ask for the reason code to be recorded and request a confirmation email with the cancellation date and refund calculation.
- Note the agent name, time and any reference number.
- Email Currys at the support address or the investor relations address if applicable: [email protected] for corporate contact only; use the Care channels on the Currys site for customer email routes.
- Put subject: "Cancellation request - Currys Care" and include order number, policy number and your signature.
- Request an acknowledgement within 7 days and a final cancellation confirmation.
Post
- Write a signed cancellation letter with your name, order number, policy number and a clear statement: "Cancel my Currys Care plan with immediate effect" or specify a cancellation date.
- Send by recorded delivery to: Currys Care, 1 Portal Way, W3 6RS London, United Kingdom.
- Keep the recorded delivery receipt and await a written confirmation from Currys.
Cancel by reason
Moving - change of address
If you are moving and your new address is outside Currys Care coverage, state the new address and supply proof such as a signed tenancy agreement or utility bill. Currys Care acceptance of moving as a termination ground is not explicitly published by Currys Care. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
If Currys increases the price of an ongoing contract during the commitment, check your contract terms. Currys public information does not list a specific price-increase exit right. If the increase is a contract change that you did not agree to, you may rely on general consumer protections under the Consumer Rights Act 2015 and report unfair terms to the Competition and Markets Authority.
Death of subscriber
Currys Care does not publicly publish a specific death-handling policy. To cancel after a subscriber's death, contact Currys Customer Services and provide a copy of the death certificate and proof of authority to act for the estate. Legal basis: Consumer Contracts Regulations 2013 and general contract law principles.
Legitimate ground accepted by Currys Care
Research shows Currys accepts cooling-off and refund scenarios as published: upfront plan full refund if cancelled within 45 days and no valid repair claim; PAYG full refund within 14 days if unused. Currys does not publish an exhaustive list of other legitimate grounds. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
End of commitment
For upfront 2, 3 or 5-year plans the minimum term is the agreed period. You can cancel after the minimum term if your contract allows; Currys public terms require telephoning Support for upfront plans to process cancellation. Applicable law: Consumer Rights Act 2015.
Cooling-off
Distance selling cooling-off rights apply: for many distance contracts consumers have 14 days under the Consumer Contracts Regulations 2013. Specific Currys rules: for upfront Care and Repair plans Currys provides a full refund if cancelled within 45 days of purchase or receipt of terms and no valid repair request has been made. PAYG plans: full refund within 14 days if the service has not been used. Legal reference: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Research does not list specific retention offers published by Currys Care. To request a retention or discount, call Currys Customer Services, explain why you want to cancel and ask for any retention offers or alternative cover. Ask the agent for a written summary of any offer and a deadline to accept it.
What cancelling saves you
Use competitor pricing to estimate yearly costs and possible savings.
Igloo Service Contract Plus: £31 x 12 = £372 per year.
Zest Care (starter): £24 x 12 = £288 per year.
Glotech Repairs Platinum Service Plan: £12.99 x 12 = £155.88 per year.
Cheapest real alternative from research: Glotech at £12.99/month or £155.88/year. Example saving when switching from Igloo to Glotech: £372 - £155.88 = £216.12 per year.
Legal protections and escalation
Key consumer law
Primary UK laws that apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Financial Conduct Authority regulates certain finance products sold by retailers; Currys states regulation in its terms. See the regulations at Consumer Contracts Regulations 2013 and Currys terms at Currys Terms and Conditions.
Cooling-off and refunds
Distance contracts: you generally have the right to cancel within the statutory cooling-off period and receive a refund. Currys specific refund rules: upfront plans - full refund within 45 days if no repair claim; PAYG - full refund within 14 days if unused. If Currys refuses a lawful refund, escalate via Citizens Advice and consider Section 75 or chargeback for qualifying card payments.
Escalation steps
1. Complain to Currys Customer Services and keep written records. 2. If unresolved, contact Citizens Advice for mediation. 3. For regulated products or persistent disputes, escalate to the Financial Ombudsman Service if applicable. 4. Use Section 75 or card issuer chargeback where the payment qualifies under card scheme rules.
What to do after cancelling Currys Care
Check for written confirmation
After cancellation request, obtain a written confirmation that includes cancellation date and any refund calculation. For upfront plans, check whether a pro-rata refund applies or a full refund under the 45-day rule.
Final billing and refunds
Expect a refund calculation: upfront term plans - full refund if cancelled within 45 days and no repair; otherwise a pro-rata refund based on unexpired months. PAYG - full refund within 14 days if unused. Keep evidence of payments and the confirmation.
Data and re-activation
Record your policy number and make a note if you wish to buy cover again later. If you re-subscribe, check whether pre-existing fault exclusions apply when a new plan starts.
Next steps and practical checklist
Use this checklist to complete and verify cancellation.
- Collect order number, plan name, start date and payment receipts.
- Choose cancellation channel: phone, webchat, email or recorded post.
- When cancelling, request written confirmation and the refund calculation.
- If sending post, use recorded delivery to: Currys Care, 1 Portal Way, W3 6RS London, United Kingdom.
- Keep copies of all correspondence for at least 6 months.
- If you paid by card and a refund is refused, consider Section 75 or card chargeback.
Pros & cons
Pros
Multiple plan types: pay monthly, upfront multi-year and PAYG options.
Published refund rule: upfront plans may receive a full refund within 45 days if no repair claim has been made.
Pay monthly and PAYG plans can be cancelled at any time.
Cons
Currys does not publish clear phone hours and exact processing delays for cancellations.
PAYG plans lose refund entitlement after 14 days or if service has been used.
Upfront plans have multi-year commitments (2, 3 or 5 years) and refunds become pro-rata after the initial 45-day window.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Zest Care
£24
/ mois
Offers a tiered pricing model based on the number of appliances, starting at three items for £24/month.
Glotech Repairs Platinum Service Plan
£12.99
/ mois
Repair-focused service plan with a 'no fix no fee' guarantee rather than insurance.
Countries where Currys Care is available
Currys Care is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Currys Care subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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