Cancel DartCounter the easy way

Overview

DartCounter is a scoring and social platform for darts players that tracks matches, statistics and online play. The app is available as a free version and a paid Ultimate subscription that unlocks ranked play, extensive statistics and extra features.

Main features

The service provides live scoring, match history, Action Replay clips and online matches with a global player base. The Ultimate plan adds unlimited online games, ranked play and advanced statistics.

Company facts

Cancel via iOS (Apple App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Find DartCounter or DartCounter Ultimate in the list.
4. Tap Cancel Subscription or Turn Off Auto-Renewal.
5. Keep a screenshot of the Subscription screen as proof.

Cancel via Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions then Subscriptions.
3. Select DartCounter and tap Cancel subscription.
4. Save the confirmation screen or confirmation email as proof.

Cancel via DartCounter website / in-app account

1. If you became an Ultimate member through the DartCounter website, open the app and sign in to your account.
2. Open Account Settings then Subscription or Billing.
3. Choose Cancel subscription or Turn off auto-renewal.
4. Save any on-screen confirmation or take a screenshot.
5. Reference: DartCounter Ultimate page.

Cancel by Email

1. Send a clear statement: "I cancel my DartCounter subscription" to [email protected] from the account email used to subscribe.
2. Include your username, Apple ID or Google Play order number if known.
3. Keep the sent email and any reply as proof.

Cancel by Post

1. Write a signed letter stating: "I cancel my DartCounter subscription" and include your account username and order details if available.
2. Send by registered post to: DartCounter, Unit 1, The IO Centre, River Road, IG11 0DR Barking, United Kingdom.
3. Keep the registered post receipt as proof.

Moving abroad or change of residence

If you move and cannot use DartCounter in your new location, you can cancel the subscription by notifying DartCounter with proof. Required proof documents: copy of new address (utility bill or lease) and the account username.

Applicable law: Consumer Contracts Regulations 2013 for contract termination rights where applicable.

Price increase

If DartCounter increases the price of a renewal, you may cancel the contract if the increase is not part of the agreed contract terms. Required proof documents: the renewal notice from DartCounter or app store notice and your subscription details.

Applicable law: Consumer Rights Act 2015 and Digital Markets, Competition and Consumers Act 2024 - traders must provide renewal cooling-off notice and clear information about any price increase. See cooling-off rights (2024 Act).

Death of subscriber

In the event of the subscriber's death, next of kin or executor may cancel the subscription by sending a copy of a death certificate and proof of their authority to [email protected] or by written post to the official address. Required proof documents: death certificate and proof of relationship or executor papers.

Applicable law: Contract obligations end on cancellation; contact DartCounter support for confirmation.

Legitimate ground (service fault or unacceptable behaviour)

Under the Consumer Rights Act 2015, a digital service must be provided with reasonable care and skill. If DartCounter's service is defective (for example persistent freezing that stops use), you may complain and request cancellation and refund. Required proof documents: screenshots, dates and descriptions of faults, correspondence with support.

Applicable law: Consumer Rights Act 2015.

End of commitment / regular renewal

To stop future bills, cancel before the next billing date. If you subscribed via Apple or Google, cancel via those platforms. Required proof documents: subscription screen or confirmation of cancellation.

Applicable law: Contract rules under Consumer Contracts Regulations 2013 for renewals.

Cooling-off (14-day right)

If you purchased online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel for a refund. For digital services, if you expressly consent to immediate access and begin using the service within the 14 days, you may lose the right to a full refund for the period already used. Required proof documents: purchase date and evidence of whether you used premium features during the 14 days.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

DartCounter does not publicly list retention discounts or targeted offers. Research shows no reported standard retention offers. To attempt retention: send an email to [email protected] and ask for a refund or a promotional discount. Include your account username, purchase date and a concise reason why you plan to cancel. Mention any technical faults with dates and screenshots to strengthen a refund request.

What cancelling saves you - concrete math

Use these published prices to calculate annual cost and savings.

Ultimate Monthly at the lower published price: £3.99 per month. Annual cost: £3.99 x 12 = £47.88 per year.

Ultimate Monthly at the higher published price: £5.99 per month. Annual cost: £5.99 x 12 = £71.88 per year.

Ultimate Yearly at the lower published price: £29.99 per year.

Ultimate Yearly at the higher published price: £39.99 per year.

Examples of savings if you cancel a subscription:

• If you switch from Ultimate Monthly £3.99 (annual equivalent £47.88) to the free version: you save £47.88 per year.
• If you switch from Ultimate Monthly £5.99 (annual equivalent £71.88) to the free version: you save £71.88 per year.
• If you had an Ultimate Yearly subscription at £29.99 and cancel at renewal you save £29.99 next year.

Cheapest real alternative from competitors (based on available competitor pricing): ilanoShop at £17 per month is shown as a competitor price but is for ecommerce platform functions rather than a darts app. For a low-cost alternative in general app subscriptions, the free DartCounter tier costs £0 per month.

Competitor pricing used here: Square for Retail £49 per month; ChannelWeave £29 per month; ilanoShop £17 per month; Selro £79 per month. These demonstrate alternatives in related software categories and their monthly prices.

Key UK laws and regulator

Your rights when cancelling a paid digital subscription in the UK are supported by the Consumer Contracts Regulations 2013 (14-day cooling-off period) and the Consumer Rights Act 2015 (services must be provided with reasonable care and skill). The Digital Markets, Competition and Consumers Act 2024 contains provisions on renewal cooling-off and information that traders must give to consumers. The CMA and local Trading Standards enforce consumer protection rules.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online contracts with a refund. For digital content the right can be lost if you expressly consent to immediate access and start using the premium features during the 14 days.

Escalation steps

If DartCounter does not resolve your complaint: 1) Complain to DartCounter first by email to [email protected] or by registered post; 2) Contact Citizens Advice for guidance and local Trading Standards; 3) If you paid by credit card you may be covered by Section 75 of the Consumer Credit Act for purchases over £100; 4) Use card issuer chargeback for non-authorised or faulty charges; 5) Report unfair auto-renewal or hard-to-cancel practices to the Competition and Markets Authority (CMA).

Confirm access and final billing

After you cancel, check your App Store or Google Play subscription list to confirm auto-renew is off. You will normally retain access until the paid period ends; expect no additional charges if auto-renew is turned off before the next billing date.

Download data and match history

If you want to keep match records or Action Replay clips, export or take screenshots before access to premium features ends. If you subscribed via the website and the app allows export, perform that export immediately.

Re-activating and refunds

You can re-subscribe at any time using the same app store account or through the DartCounter website. Refunds depend on the purchase channel: Apple and Google handle refunds for in-app purchases according to their policies; direct purchases from DartCounter follow the provider's refund rules and statutory rights.

Use this checklist to complete and document your cancellation.

• Locate your subscription source: App Store, Google Play or DartCounter website.
• Cancel via the original purchase platform (App Store or Google Play) or via in-app account settings if purchased on DartCounter.
• Save proof: screenshots of subscription status, confirmation emails or registered post receipts.
• If you want a refund, prepare evidence of purchase date and any faults (screenshots, timestamps).
• If cancelling in the 14-day cooling-off period, note if you used premium features - that may affect refund entitlement.
• If you do not receive confirmation, send a follow-up to [email protected] and keep all correspondence.
• If needed, escalate to Citizens Advice or Trading Standards and consider chargeback through your card issuer for qualifying payments.