Cancel Etsy Plus the easy way

Summary

Etsy Plus is a paid subscription for Etsy sellers that adds shop customisation tools, listing credits and advertising credit to help sellers present and promote their shop.

Key features

Features listed by Etsy include 15 listing credits per month,

Web cancellation (recommended entry)

1. Sign in at Etsy.com.
2. Open Your Account (top-right) and choose Account settings.
3. Select Subscriptions or Billing and locate Etsy Plus.
4. Click Cancel, Turn off auto-renew or Manage and follow prompts.
5. Save or screenshot the confirmation page.

iOS and Android

1. If billed by Apple, open iOS Settings > your name > Subscriptions and cancel Etsy Plus there.
2. If billed by Google Play, open Play Store > Profile > Payments and subscriptions > Subscriptions and cancel Etsy Plus there.
3. If billed directly via Etsy, cancel inside the Etsy app as in the Web flow.

Phone, Email and Post

1. Use the Etsy Help centre to open a support request: Etsy Help - What is Etsy Plus.
2. If you prefer post, send a signed registered letter to Etsy Plus, The Pavilions, Bridgwater Road, BS13 8FD Bristol, United Kingdom and keep proof of posting.
3. Record any support ticket ID or reference and keep screenshots of correspondence.

Moving / De9me9nagement

If you move address this does not automatically cancel a subscription under contract. Provide a renewed billing address via your Etsy account and cancel using the usual subscription controls. Etsy Plus does not publish a specific move-based cancellation rule.

Applicable law: Consumer Rights Act 2015 - consumer contract fairness rules apply to termination clauses.

Price increase

If Etsy Plus price increases for renewing customers, you have the right under the subscription contract regime to be informed. If the increase is treated as a material change, you may cancel and receive any refund for prepayment as required by the trader's terms and by the Digital Markets, Competition and Consumers Act 2024 notification requirements.

Applicable law: Digital Markets, Competition and Consumers Act 2024.

Death of subscriber

For death of the subscriber, contact Etsy support with proof (death certificate or executor contact details) to request account closure and subscription cancellation. Etsy Plus does not publish a specific death policy.

Legitimate grounds accepted by Etsy Plus (from research)

Research does not list a public catalogue of accepted legitimate grounds specifically for Etsy Plus. For billing disputes, contact support and provide documentation such as proof of unauthorised charges or payment errors.

End of commitment

Etsy Plus is a monthly subscription billed monthly. There is no publicly disclosed long-term minimum commitment. To stop future charges, cancel the subscription in your account or via the billing provider before the next billing date.

Cooling-off period

You have rights under the Consumer Contracts Regulations 2013 to a 14-day cooling-off period for most online purchases of services begun by remote contract. If you exercise the right within 14 days after entering the contract, you can cancel and receive a refund subject to exceptions for digital content once download or streaming starts with express consent.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research does not identify public retention offers specific to Etsy Plus. There is no documented evidence that Etsy makes a standard retention discount for Etsy Plus in support articles or investor filings. To request an alternative, open a support ticket in your Etsy account and ask if a promotional offer or refund is available; reference your account email and explain the reason for cancellation.

What cancelling saves you

Etsy Plus price in GBP equivalent: £8.63 x 12 = 103.56 per year.

Cheapest competitor from our research: Numonday £5.00 x 12 = £60.00 per year.

Saving from switching to Numonday: 43.56 per year.

Relevant laws and regulator

In the United Kingdom consumer protection for subscription services is enforced under the Digital Markets, Competition and Consumers Act 2024 and by consumer protection legislation such as the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Bodies that oversee enforcement include the Competition and Markets Authority (CMA) and Trading Standards.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online contracts for goods and services started at distance. The cooling-off right does not apply to digital content once download or streaming begins with express consent. For refunds and dispute handling Etsy allows on-platform refunds for up to 180 days post-transaction in its refund guidance; after 180 days Etsy cannot support on-platform refunds but buyers can contact the seller directly.

Auto-renewal and unfair terms

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Under the Consumer Rights Act 2015, terms that create disproportionate cancellation penalties are likely not binding. The new subscription contract regime in the 2024 Act requires traders to provide clear notice for renewals and the right to cancel during renewal cooling-off periods.

How to escalate

1. Complain to Etsy support and keep a record of all messages and any ticket numbers.

2. If unresolved, contact Citizens Advice or your local Trading Standards for guidance.

3. For qualifying card payments consider Section 75 or a chargeback request via your card issuer.

4. If a regulated ombudsman applies to your case, follow that complaints route after exhausting the trader's complaints procedure.

Official source for implementation of the subscription contract changes: Government response to subscription contract regime.

Check billing and final charges

After you cancel, check your payment method for any final charge. Etsy states the subscription fee is deducted monthly from your payment account balance. Keep screenshots of the cancellation confirmation and monthly statements for 60 days.

Access to features and data

Keep a copy of any custom shop banners, listings or shop Home settings. If Etsy removes Etsy Plus features immediately on cancellation, re-create any needed assets locally. Etsy does not publish an explicit data retention schedule for Etsy Plus settings.

Re-activation

You can re-subscribe to Etsy Plus at any time from your Account > Subscriptions. Any promotional custom domain or first-year offers are subject to the merchant terms; Etsy Plus offers such as a free custom .com domain for the first year are described in Etsy materials but subsequent fees or renewal terms are not publicly disclosed.

Refunds and disputes

For refund requests, open a case via Etsy Help referencing the transaction. Etsy allows on-platform refunds for a period of 180 days post-transaction as part of its refund processes. For statutory cooling-off refunds under the Consumer Contracts Regulations 2013, request cancellation within 14 days of entering the contract if applicable.

Follow this checklist to cancel Etsy Plus and protect your position.

• Log in to Etsy and navigate to Account settings > Subscriptions and attempt cancellation; save screenshots of each step.
• If you are billed via Apple or Google, cancel in the Apple Subscriptions or Google Play Subscriptions section and save confirmation.
• Check your card or PayPal statement for the next billing date and note any charges.
• If you prefer written proof, send a signed registered letter to Etsy Plus, The Pavilions, Bridgwater Road, BS13 8FD Bristol, United Kingdom and keep proof of posting.
• If you think you are entitled to a statutory refund, reference the Consumer Contracts Regulations 2013 when requesting a refund in your ticket.
• If you do not receive acknowledgement, escalate to Citizens Advice or Trading Standards and consider chargeback or Section 75 for qualifying card payments.