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Etsy

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Cancel Etsy - How to Cancel Etsy UK (2026)

Recipient

Etsy
Bridgwater Road
BS13 8FD Bristol United Kingdom

Digital registered letter with receipt of acceptance

Subject : Cancellation of Etsy agreement

Dear Sir or Madam,

This letter constitutes formal notice that I wish to terminate the agreement relating to the Etsy service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.

Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.

This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.

Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.

Sincerely,
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Etsy

Etsy

Step-by-step guide to cancel Etsy orders, subscriptions and shops in the UK. Includes refund timelines, legal rights and alternatives. Updated 2026.

https://www.etsy.com
Bristol, United Kingdom
Shopping Retail

Cancellation at a glance

ItemValue
Fastest method (name it + why)Contact the seller via Etsy Messages - only a seller can cancel an order and issue a refund, so contacting the seller is the fastest path.
Effective delayTrader must reimburse payments within 14 days of being told about the cancellation or within 14 days of goods returned; Etsy supports on-platform refunds for up to 180 days post-transaction.
Notice period14 days for the UK cooling-off period starting when the customer receives the item (Consumer Contracts Regulations 2013).
Cancellation fee (amount or 0)£0 for the refund of the item itself; postage refund is optional unless buyer paid with Etsy Payments.
Minimum commitmentNone
Phone + hoursNot published by Etsy
Postal address for registered letterEtsy, Bridgwater Road, BS13 8FD Bristol, United Kingdom

What is Etsy

Platform overview

Etsy is an online marketplace that connects buyers with independent sellers offering handmade, vintage and craft supply items. Sellers open individual shops and list items with a listing fee and applicable transaction and payment processing fees.

Who uses Etsy

Creative entrepreneurs sell unique and small batch products to customers in the UK and internationally. Buyers search Etsy for bespoke, vintage or craft-supply items not commonly available on mass-market platforms.

Company facts

Full legal nameEtsy, Inc.
HeadquartersBrooklyn, United States
CEOKruti Patel Goyal
Founded2005
Employees~2,375
Annual revenue$2.9bn

For seller fee details see the official seller page: Etsy Seller fees.

How to cancel Etsy

MethodSteps summaryEstimated timeProof obtainedDifficulty
WebSend a Message to the seller from the order page; seller must cancel or agree to refund.From minutes to several daysMessage thread screenshot, refund receiptEasy
iOS appOpen order in Etsy app, message seller, request cancellation or refund.From minutes to several daysIn-app conversation and email confirmationEasy
Android appOpen order in Etsy app, message seller, request cancellation or refund.From minutes to several daysIn-app conversation and email confirmationEasy
PhonePhone support details not published; use account help to request assistance where available.Not published by EtsyNot guaranteedHard
EmailContact seller via Etsy Messages; Etsy support email is for investor relations only ([email protected]).Within 24-72 hours typical for seller replyMessage threadMedium
PostSend a registered letter to the postal address to formally notify of cancellation or dispute if seller is unresponsive.Several days to weeksRegistered letter receiptHard

Web (desktop) cancellation

  1. Sign in to your Etsy account and go to Purchases and Reviews.
  2. Find the order you want to cancel and click "Contact the seller" or open the order details and use the Message seller link.
  3. Explain you want to cancel and request confirmation of cancellation and refund.
  4. Save screenshots of the message and any seller reply. If seller confirms cancellation, wait for refund confirmation.

iOS app cancellation

  1. Open the Etsy app and tap Profile then Purchases and reviews.
  2. Select the order and tap Contact the seller.
  3. Request cancellation and ask for confirmation including refund method.
  4. Keep the in-app conversation and any email confirmation.

Android app cancellation

  1. Open the Etsy app and go to Purchases and reviews.
  2. Select the order, tap Contact the seller and request cancellation.
  3. Record screenshots of the conversation and wait for the seller to process the cancellation.

Phone cancellation

  1. Phone support for cancellations is not published by Etsy; use Help > Contact support in your account to request direct assistance.
  2. If you cannot reach seller by message and you paid by a card, consider contacting your card issuer about chargeback or Section 75 depending on payment method.

Email and postal cancellation

  1. Etsy's public investor email is [email protected]; it is not a standard customer cancellations channel. Use seller Messages first.
  2. If the seller does not respond, send a registered letter to Etsy, Bridgwater Road, BS13 8FD Bristol, United Kingdom to create a formal record, and include screenshots of messages and order details.

Cancel by reason

Moving - change of delivery address

If you move before the item ships, message the seller immediately and request cancellation. Sellers decide cancellations for orders. Provide proof such as proof of new address or a tracking history showing non-dispatch if applicable.

Applicable law: Consumer Contracts Regulations 2013 when buyer returns goods after delivery.

Price increase

Price increases for a listed item do not change an already placed order. If a seller increases price after purchase and will not dispatch, request cancellation and refund through the seller Messages. Provide the order confirmation as proof.

Death of subscriber

If a buyer dies, the next of kin should contact the seller via Messages and provide evidence such as a death certificate. Sellers may cancel and refund at their discretion. Keep message records.

Legitimate ground - seller-initiated cancellations

Sellers may cancel a transaction under Etsy policy if payment failed, seller refuses service and refunds the payment, buyer did not receive the item and seller issued a refund, or the buyer returned the item and seller refunded it. Required proof: payment records, shipping tracking, and message evidence. These rules are stated in Etsy transaction cancellation guidance.

End of commitment

There is no minimum commitment required to have a buyer account. For paid seller subscriptions like Etsy Plus or Pattern cancel within account settings to stop auto-renewal. Keep confirmation screenshots as proof of cancellation.

Cooling-off period (14 days)

For buyers in the UK the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day right to cancel for distance contracts from the day the buyer receives the goods. Provide proof of return shipment and the seller must reimburse payments within 14 days of being informed of the cancellation or receiving the returned goods.

Applicable law: Consumer Contracts Regulations 2013. Exceptions include custom-made items, downloaded digital content where download started with express consent, perishable goods and unsealed items not suitable for return for health or hygiene reasons.

Negotiate or save

Before you cancel: negotiate

Etsy does not publish standard retention offers such as discounts or credits for buyers. For sellers with paid plans, Etsy does not list public retention rebates. If you want to keep a seller relationship, request the seller to issue a partial refund, reduced postage, or alternative dispatch date via Messages. Document offers in writing in the message thread.

What cancelling saves you

Compute yearly costs using official seller pricing data. Etsy Plus costs £8.04 per month which is £8.04 x 12 = £96.48 per year. Pattern by Etsy costs £12.06 per month which is £12.06 x 12 = £144.72 per year. The cheapest competitor in our list is MadeMe at £5 per month which is £5 x 12 = £60 per year.

Examples of yearly savings:

  • If you cancel Etsy Plus and move to MadeMe you save £96.48 - £60 = £36.48 per year.
  • If you cancel Pattern by Etsy and move to MadeMe you save £144.72 - £60 = £84.72 per year.

Other savings: removing listings stops the £0.15 listing fee per item and avoids transaction fees of 6.5% plus payment processing of 4% + £0.20 on each sale.

What to do after cancelling Etsy

Confirm refunds and final billing

When a seller confirms cancellation, expect refunds to be issued to the original payment method. Under the Consumer Contracts Regulations the trader must reimburse payments within 14 days of being informed of the cancellation or within 14 days of goods being returned or evidence of return provided. Etsy processes on-platform refunds for up to 180 days post-transaction.

Access, data and re-activation

Your Etsy account remains accessible after cancelling orders or subscriptions. To close a shop entirely, follow the shop closure process in your account. To reactivate a closed shop you must reopen it through your account settings. If you require data removal, request deletion from account settings and keep copies of confirmations.

If refund is not received

If refund is not received within 14 days after seller confirmation and return, contact the seller again via Messages, then contact your card issuer for chargeback or Section 75 where applicable. Keep message threads, order details and proof of return shipment as evidence.

Next steps and practical checklist

Use this checklist to cancel an Etsy order, subscription or shop and secure refunds.

  • Locate the order number and go to Purchases and Reviews.
  • Message the seller immediately and request cancellation or refund. Save screenshots.
  • If returning goods, get proof of postage and tracking information.
  • Record any refund confirmation from the seller or Etsy.
  • If you subscribed to Etsy Plus or Pattern, cancel auto-renewal in your account settings and save confirmation.
  • If the seller is unresponsive after 14 days, contact Citizens Advice and your card issuer for chargeback or Section 75 where applicable.
  • If necessary, send a registered letter to Etsy, Bridgwater Road, BS13 8FD Bristol, United Kingdom and keep the receipt.

Plans

Standard Etsy Shop

No monthly fee

/ mois

Listing fee of £0.15 per item (billed in USD then converted), transaction fee of 6.5% of total sale price, payment processing fee of 4% + £0.20 per transaction, Regulatory Operating Fee of 0.48% (from June 22, 2026). 20% VAT on seller fees for non-VAT registered sellers. Offsite Ads fee 15% or 12% when applicable. See <a href="https://www.etsy.com/uk/sell" rel="nofollow">official seller page</a>.

Listing fee of £0.15 per item (billed in USD then converted)
transaction fee of 6.5% of total sale price
payment processing fee of 4% + £0.20 per transaction
Regulatory Operating Fee of 0.48% (from June 22

Etsy Plus

£8.04

/ mois

Expanded seller tools for growing brands, auto-renews monthly.

Expanded seller tools for growing brands
auto-renews monthly.

Pattern by Etsy

£12.06

/ mois

Personalised website builder, 30-day free trial, auto-renews monthly.

Personalised website builder
30-day free trial
auto-renews monthly.

No commitment. Billoff helps you cancel or adjust your Etsy subscription without hunting down every detail alone.

Pros & cons

Pros

Large marketplace for handmade, vintage and craft-supply items with global reach.
No monthly fee to open a standard Etsy shop - pay only listing and transaction fees.
Tools for sellers such as Etsy Plus and Pattern to grow a branded shop.

Cons

Listing fee applies per item: £0.15 per listing billed in USD then converted to GBP.
Transaction fee of 6.5% plus payment processing of 4% + £0.20 reduces seller margins.
Optional Offsite Ads fee up to 15% (12% for higher-earning sellers) applies when a sale originates from ads.

Competitors & alternatives

Below are common alternatives people compare for this type of subscription.

Folksy

£7.50

/ mois

Dedicated to handmade and designed products from UK makers with a community focus.

MadeMe

£5

/ mois

Simple low-cost subscription with unlimited listings and no commission on sales.

Numonday

£5

/ mois

Flat monthly fee with 0% commission and no listing fees for UK independent makers.

Countries where Etsy is available

Etsy is available in many countries. Here are several frequently cited markets:

United KingdomNot publicly disclosed

Subscription & cancellation

What you should know about Etsy subscription and cancellation terms:

Subscription type

Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.

Renewal

Renewal runs automatically at the end of each billing period while the subscription stays active.

Cancellation

Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.

Refunds

Refunds depend on billing date, country, and payment channel.

Family plan

The family plan admin can add or remove members per the service’s household and age rules.

Commitment

Plan changes and cancellations follow the provider’s terms and local law.

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