Cancel Field and Flower the easy way

Overview

Field and Flower is a UK online retailer specialising in high-quality, free-range meat, fish and other fresh goods sourced from traditional British farms. The company sells single orders and subscription boxes and emphasises sustainable farming and traceability.

How it works

Customers choose from single orders or recurring subscription boxes. Subscriptions give access to the Loyalty Scheme with occasional free cuts and discounts. Orders must meet a minimum spend of £39.50 and delivery costs apply depending on weekday or weekend delivery.

Company facts

See the official terms for deadlines and order rules: Terms and Conditions. For box options see Boxes.

Web (account) - step-by-step

1. Go to fieldandflower.co.uk and sign in to your account.
2. Open your subscription or upcoming order panel and select modify or cancel before the order deadline shown.
3. Confirm the cancellation; save or screenshot the on-screen confirmation.
4. Check your email for a confirmation message from Field and Flower.

iOS - step-by-step

1. Open Safari and go to fieldandflower.co.uk.
2. Sign in and follow the same steps as Web to cancel before the order deadline.
3. Save screen confirmation and keep the confirmation email.

Android - step-by-step

1. Open your mobile browser to fieldandflower.co.uk.
2. Sign in and cancel or modify your upcoming order before the order deadline.
3. Keep confirmation screenshots and any email from Field and Flower.

Phone - step-by-step

1. Find the customer service phone number in your account or on the website FAQ at FAQs.
2. Call and state clearly you want to cancel your subscription or close your account; request a reference number and the agent's name.
3. Ask for an immediate confirmation email; if none is provided, follow up in writing.

Email - step-by-step

1. Send an email from the address on the account to the customer service email listed in your account or the website.
2. State: your full name, account email, order number(s), and the date you want the cancellation to take effect.
3. Request written confirmation and wait up to 5 working days for a reply; if no reply, escalate by post or phone.

Post (registered letter) - step-by-step

1. Write a signed cancellation letter including your full name, account email, order number(s) and the date you request cancellation.
2. Send by Royal Mail Tracked or Recorded Delivery to: Field and Flower, Unit 1, The Old Dairy, Elm Farm, BH25 5BX New Milton, United Kingdom.
3. Keep the Royal Mail proof of delivery as evidence; allow 3-7 working days for receipt and processing.

Moving address

If you are moving and no longer receive deliveries at your address, provide a proof of new address (utility bill, tenancy agreement or relocation confirmation). Field and Flower's terms do not publish a special exception for moving; standard cancellation methods apply. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If the subscription price increases and you do not accept the new price, you can cancel. Provide a copy of the notice of price increase (email or account message) and the date it was sent. Applicable law: Consumer Contracts Regulations 2013 and the CMA guidance on unfair contract terms.

Death of the subscriber

To cancel for the death of the subscriber, send a copy of the death certificate and request account closure by email or post. Field and Flower will close accounts when contacted. Applicable law: Consumer Rights Act 2015 (contract performance with reasonable care and skill).

Legitimate grounds accepted by Field and Flower

Field and Flower accepts issues such as goods not as described, damaged or missing items, or temporary out-of-stock substitutions. For product problems, provide photos, order number and delivery proof. For out-of-stock items, Field and Flower may substitute, offer a refund, or propose a later delivery date. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription has a stated period and that period ends, you may stop renewals by cancelling before the next renewal date. If renewal is automatic, cancel before the order deadline to prevent the next payment. Applicable law: Consumer Contracts Regulations 2013; CMA guidance on auto-renewal.

Cooling-off period

For contracts concluded online, you usually have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 counted from the date of entering the contract. If you cancel within 14 days, you are entitled to a refund for paid goods unless the goods are perishable or unless you expressly consented to immediate supply. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to negotiate

Field and Flower runs loyalty and promotional offers. Research shows the subscription service gives access to a Loyalty Scheme with free cuts and "£10 off every ten" (as described in the official site benefits). Customer testimonials also reference promotional discounts such as 30% off first orders. To negotiate, contact customer service and ask for a retention offer: mention the exact price you currently pay, quote competing offers, and request a one-off discount or a pause. Ask for the offer in writing before accepting.

What cancelling saves you - yearly calculations

Calculate exact yearly cost for live subscription prices from Field and Flower:

• Small Starter (Subscription) £43.43 x 12 = £521.16 per year.
• Everyday Essentials Meat Box (Subscription) £69.26 x 12 = £831.12 per year.
• 30 Portion Value Box (Subscription) £68.36 x 12 = £820.32 per year.
• Free-Range Quarter Pig Box (Subscription) £113.88 x 12 = £1,366.56 per year.

Example: cancelling the Everyday Essentials Meat Box saves £69.26 x 12 = £831.12 per year. If you move to a cheaper competitor box listed below, savings equal the difference between the two yearly totals.

Cheapest listed alternative (example competitor): Abel & Cole basic meat/veg box from market listings at approximately £45.00 per box - yearly estimate £45.00 x 12 = £540.00. Switching from Everyday Essentials (£831.12) to that alternative saves £291.12 per year. Note: competitor prices may vary; verify on the competitor website before switching.

Key UK consumer laws

Your rights are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires the service to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 give you a 14-day right to cancel most online contracts.

Auto-renewal and difficult cancellations

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Field and Flower's renewal or cancellation process is unclear or imposes disproportionate penalties, that may be challengeable under the Consumer Rights Act 2015 and CMA guidance.

How to escalate a problem

1. Complain to Field and Flower in writing and keep evidence. 2. If unresolved, get guidance from Citizens Advice. 3. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. 4. If the issue relates to an ombudsman sector, contact the relevant ombudsman. Maintain copies of all communications and any Royal Mail proof of delivery.

Official help pages: Field and Flower FAQs and Terms and Conditions.

Check final billing

After cancellation, check your bank or card statements for any final charges. If you cancelled after the order deadline, the payment or the order may still be processed and the cancellation will apply to the following delivery. If you disagree with a final charge, contact customer service and ask for a refund in writing.

Account data and payment details

Field and Flower requires customers to contact them to close an account and remove card details according to customer reviews. To remove payment details, request account closure or deletion in writing; keep confirmation. If the company refuses, note the refusal and escalate to Citizens Advice or your card issuer.

Re-activation and reordering

You can sign up again at any time. If you want to pause rather than cancel, ask customer service for a subscription pause or skip of upcoming orders to preserve loyalty benefits. Confirm any reactivation terms in writing.

Follow this checklist to cancel and protect your rights.

• Locate your next order deadline in your account on fieldandflower.co.uk.
• If possible cancel online before the deadline; save screenshots and emails.
• If you cannot cancel online, call customer service and request written confirmation and a reference number.
• Send a Royal Mail Tracked or Recorded cancellation letter to Field and Flower, Unit 1, The Old Dairy, Elm Farm, BH25 5BX New Milton, United Kingdom if you want formal proof.
• Keep bank statements and proof of any refunds or credits.
• If you are exercising a 14-day cooling-off right, state the date you entered the contract and request a refund under the Consumer Contracts Regulations 2013.
• If you need to escalate, contact Citizens Advice and consider Section 75 or chargeback if eligible.