Cancel Gift Card Hub the easy way

Service summary

Gift Card Hub is an online platform selling discounted digital gift cards and mobile top-ups and operating subscription plans that add member benefits such as exclusive deals and reimbursements for mobile expenses. The trading name appears as Gift Card Hub; company operations have been associated in public sources with Liern Limited.

How it works

Customers can buy individual discounted e-gift cards (for example Amazon £10 for £8) and can sign up to monthly subscriptions that provide access to deals, reimbursement features and premium support. Subscriptions include a short free trial in some offers and then auto-renew monthly.

Company facts

See the company subscription terms on the official site for the formal cancellation procedure: Subscription terms and the general terms: Terms and conditions.

Web - cancellation form

1. Sign in to your Gift Card Hub account on the website.
2. Locate the account or subscription area and complete the cancellation form or use the dedicated cancellation function.
3. Record any on-screen confirmation or take a screenshot and save the confirmation email if you receive one.
4. If you need a refund, submit a request referencing your order ID. Refunds are processed within 14 days after notification when applicable.

Email

1. Find the support email if available on the website or use the contact form to generate an email thread.
2. Send a clear subject line such as 'Cancel Subscription - [Your Name] - [Order ID]'.
3. Include account email, order ID, and request immediate closure and refund if inside your rights.
4. Keep copies of sent emails and any reply. If no reply within 7 days, escalate with your bank for chargeback or Section 75 if applicable.

Phone

1. Look for a support phone number on the official site. If no number is published, use the web form or registered office address for post.
2. When connected, state clearly you want to cancel and request immediate confirmation by email.
3. Record date and time of the call and the agent name if given. Keep a bank statement for evidence of charges.

Post

1. Send a signed letter to the registered office: Gift Card Hub, 7 Bell Yard, WC2A 2JR London, United Kingdom.
2. State your full name, account email, order ID and a clear instruction to cancel immediately.
3. Use Royal Mail signed for delivery and keep the receipt as proof.

iOS / Android (store subscriptions)

1. Open Apple ID settings or Google Play subscriptions on your device.
2. Find Gift Card Hub subscription and select cancel subscription.
3. Keep the App Store or Google Play confirmation email or screenshot; billing through the store ends renewal for the next period.

Moving abroad

If you move abroad and the service is no longer available, request cancellation by contacting support or sending the registered letter with proof of new address such as a utility bill or tenancy agreement. Gift Card Hub does not publish a specific moving policy; use the registered office address for postal requests.

Applicable law: Consumer Rights Act 2015 regarding fair contract terms.

Price increase or detrimental change in terms

Gift Card Hub states they will notify users at least 14 days before material changes and will provide the option to cancel and receive a pro-rata refund if 'Detrimental Changes' occur during an active subscription or free trial. To cancel for this reason you must submit the cancellation within the 14-day notice window and request a pro-rata refund. Keep the emailed notice as proof.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Death of subscriber

To cancel for the death of a subscriber, a close family member should contact support and provide a copy of a death certificate and account identification. Gift Card Hub does not publish a specific death policy but will consider account closure requests when supplied with official documents.

Applicable law: Consumer Rights Act 2015 in relation to fair contract treatment.

Legitimate ground accepted by Gift Card Hub

Research shows Gift Card Hub acknowledges 'Detrimental Changes' and issues pro-rata refunds when they occur. For failed delivery of a digital top-up or wrong product, Gift Card Hub requires notification within 24 hours with the order ID and affected recipient details. Proof required: order ID, screenshot of failed delivery and recipient number or email. If verified, they may resend the top-up, replace it or issue a refund.

Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If a subscription is monthly, you may cancel to stop the next renewal. For subscriptions billed by Apple or Google, cancel through your store account. If the subscription was purchased directly on the Gift Card Hub site, use their cancellation form or mailbox. Keep confirmation proof.

Applicable law: Consumer Contracts Regulations 2013 and Payment Services Regulations 2017 for billing handling.

Cooling-off (14-day withdrawal)

Consumers have a 14-day Withdrawal Period to change their mind and request a refund after being charged a Subscription Fee. This right is lost if the service has been fully performed and the consumer expressly requested immediate performance, acknowledging the waiver of withdrawal rights. If the service is partially performed, Gift Card Hub may charge for the part performed and refund the remainder. Refunds are processed within 14 days using the original payment method.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling - negotiate

Gift Card Hub may offer remedies rather than cancellation. The research shows the company can resend undelivered top-ups, replace a wrong product, or issue full or partial refunds if you notify them within 24 hours for delivery errors. The site also records that the company may provide pro-rata refunds for detrimental changes. One Trustpilot reviewer reports being offered a 50% refund in a dispute. To ask for a retention offer, send a clear email or use the site contact form stating 'Retention request - keep my subscription at a reduced rate' and include order ID. Ask explicitly for a pro-rata refund if you were charged after a trial.

What cancelling saves you - yearly maths

Compute annual cost and savings using published monthly prices:

Standard Monthly subscription: £29 x 12 = £348 per year.

Premium Monthly subscription: £49 x 12 = £588 per year.

Essential Plan billed quarterly at £13 per month equivalent: £13 x 12 = £156 per year.

Example savings: cancelling a Standard plan saves £348 per year. Cancelling a Premium plan saves £588 per year.

Cheapest real alternative from research: Prezzee Business has a free platform model at £0 monthly for platform use. For individual buyers, purchasing discounted gift cards directly without a subscription (for example Amazon £10 for £8) can avoid monthly fees. See Prezzee Business: Prezzee Business and GiftPay business pages: GiftPay pricing for comparison.

Key UK consumer laws

Relevant laws include the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the Payment Services Regulations 2017, and the Consumer Protection from Unfair Trading Regulations 2008. These require services to be as described, fair contract terms, clear pricing and a 14-day cooling-off right for most online service contracts.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day right to withdraw after purchase for online services. For digital content such as e-gift cards, the right is lost if you expressly consent to immediate supply and acknowledge the loss of withdrawal rights before delivery. If you did not consent to immediate supply, you may have a 14-day refund right.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Gift Card Hub made renewal terms unclear or made cancellation difficult, you can complain to Citizens Advice and the CMA for guidance.

Escalation steps

1) Complain in writing to Gift Card Hub and keep proof. 2) If unresolved, contact Citizens Advice for next steps. 3) For qualifying card payments, use Section 75 or ask your card issuer for a chargeback. 4) Report suspected unfair commercial practices to the CMA or your local Trading Standards office.

Check access and entitlement

After cancellation, confirm that your account access ends and whether any digital content already delivered remains usable. For e-gift cards already delivered, Gift Card Hub states sales of digital products are final once delivered to the recipient.

Data and privacy

Request a data export or deletion if you want personal data removed. Keep copies of order receipts and cancellation confirmations for at least 6 months for dispute purposes.

Final billing and refunds

If you are due a refund under the 14-day Withdrawal Period or for a verified delivery error, refunds are processed within 14 days by Gift Card Hub to the original payment method. If you do not receive an owed refund, escalate to your payment provider for chargeback or Section 75 where eligible.

Re-activation

If you decide to re-subscribe later, check for any new terms or prices. Material changes must be notified with a 14-day notice when applicable.

Use this short checklist immediately when you decide to cancel.

• Locate your order ID and account email.
• Submit the cancellation via the website cancellation form and save a screenshot.
• If no web option, send a signed registered letter to Gift Card Hub, 7 Bell Yard, WC2A 2JR London, United Kingdom and keep the signed delivery receipt.
• If you used a trial and were charged, request a refund citing the 14-day Withdrawal Period.
• If a digital top-up failed or was wrong, notify support within 24 hours with order ID and recipient details.
• If you see unauthorised charges, contact your card issuer immediately and consider Section 75 or chargeback.
• Keep all communications for at least 6 months.