Cancel Good Pair Days the easy way

Service overview

Good Pair Days is a UK-facing subscription wine service operated by Wine Gallery Pty. Ltd. The service curates boxed selections of wine, beer boxes and tasting notes delivered at regular intervals. Wine boxes start from single-bottle prices listed on their price range pages and box subscription prices are billed per delivery.

Who it is for

Good Pair Days targets people who want personalised wine discovery without heavy technical detail. The target audience ranges from wine beginners to aficionados who prefer curated selections and tasting notes.

How it ships and what to expect

Good Pair Days ships across the UK with free shipping when ordering 4 wines or more. Delivery charges may apply for smaller orders, often in the region of £4.99 to £7.99 per shipment.

Web - Cancel via your account

1. Sign in at https://www.goodpairdays.com/uk/.
2. Go to 'My Account' and then 'Subscription' or 'Delivery settings'.
3. Select 'Cancel subscription' or choose 'Pause' or 'Skip' options.
4. Confirm on-screen and save a screenshot of the confirmation.

iOS / Android - Cancel in the app

1. Open the Good Pair Days app on your device.
2. Navigate to account or subscription settings.
3. Choose 'Pause', 'Skip', or 'Cancel subscription'.
4. Keep the in-app confirmation or request an email confirmation from support.

Email - Cancel by writing

1. Send an email to [email protected] with subject 'Cancel subscription'.
2. Include your full name, account email and subscription reference.
3. Request a written confirmation of cancellation and the effective date.

Post - Registered letter

1. Send a signed letter to: Good Pair Days, Shelton Street, WC2H 9JQ London, United Kingdom.
2. Include full name, account email, subscription reference and signature.
3. Send by tracked or registered post and retain proof of postage.

Phone

1. Good Pair Days does not publish a phone support number on the official UK pages. Check https://www.goodpairdays.com/uk/contact/ for updates.
2. If a phone number is offered, ask for a cancellation reference and request a confirmation email.

Moving - change of address

If you want to cancel because you are moving, Good Pair Days allows account updates and pauses via the Site. Good Pair Days does not publish a specific policy listing required documents for moving cancellations. Provide proof of your new address if requested by support - for example a utility bill or tenancy agreement. Applicable law: Consumer Contracts Regulations 2013 for post-contract services where applicable.

Price increase

Good Pair Days terms do not list a specific price increase exit right in the research data. If a price rise changes the billed price for future deliveries, contact support at [email protected] and request cancellation. If the price change is an unfair contract term, Consumer Rights Act 2015 may apply.

Death of the subscriber

To cancel for death of the subscriber, send a written request and a copy of the death certificate to support. Good Pair Days has not published exact document requirements; provide the certificate and the account holder details to expedite processing. Applicable law: Consumer Rights Act 2015 for contract termination due to unforeseen events; escalation options exist via Citizens Advice.

Legitimate grounds accepted by Good Pair Days

The publicly available terms do not list a catalogue of accepted legitimate grounds for immediate cancellation. Good Pair Days notes consumers may cancel at any time by notifying in writing or updating their account. If you believe you have a legitimate ground, submit supporting documents to [email protected] and reference the account.

End of commitment

If your plan includes a minimum term, the research data states "some subscription models include mandatory minimum terms" but does not give specific lengths. Check your account terms or ask support for your plan's minimum commitment. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms.

Cooling-off period

Under the Consumer Contracts Regulations 2013, there is a 14-day cooling-off period for most online contracts. For one-off purchases Good Pair Days allows cancellation up to 14 calendar days after delivery and refunds delivery costs up to the least expensive service. For subscriptions, if the first order is delivered within 14 days of starting the subscription, the customer does not have the right to cancel that first order. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Research shows no published retention offers from Good Pair Days. If you want to keep your account, contact [email protected] and ask for options such as a pause, skipping upcoming boxes, change of box size or a temporary downgrade. The documented options customers can apply in their account are: pause up to 12 months; skip one, two or three months; change delivery frequency to every two or three months. See account help.

What cancelling saves - yearly calculations

Use your actual plan price to compute yearly savings. Examples from published prices:

• Essential Selection: £39.99 x 12 = £479.88 per year.
• Premium Selection: £69.99 x 12 = £839.88 per year.
• Collector's Selection: £99.99 x 12 = £1,199.88 per year.
• Beer Club: £32.00 x 12 = £384.00 per year.

Cheapest competitor from the provided list by monthly price is Basketr at £2.08 per month. Basketr annual cost: £2.08 x 12 = £24.96 per year. Example savings if you cancel the Essential Selection and switch to Basketr: £479.88 - £24.96 = £454.92 saved per year.

Key UK consumer laws

Relevant laws and regulators are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Competition and Markets Authority (CMA) monitors hard-to-cancel subscriptions and unclear auto-renewal practices.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online contracts. Good Pair Days confirms one-off purchases may be cancelled up to 14 calendar days after delivery with refund for the sum paid and delivery costs up to the least expensive delivery service. For subscriptions the right can be limited if the first delivery occurs within 14 days of subscription start - Good Pair Days terms state the customer does not have the right to cancel the subscription in relation to that first order in that situation.

Faulty goods and statutory rights

Nothing in Good Pair Days terms affects statutory rights for faulty products under the Consumer Rights Act 2015. If a product is faulty, you may be entitled to repair, replacement or refund through the trader. If the trader refuses, seek Citizens Advice and consider bank chargeback or Section 75 for qualifying card payments.

How to escalate

First complain to Good Pair Days via their support email or contact page. If not resolved, contact Citizens Advice or Trading Standards. For card payments over £100 and under £30,000, consider a Section 75 claim or contact your card issuer for chargeback. The CMA provides guidance on hard-to-cancel subscriptions.

Check final billing and effective date

After cancellation, confirm the effective date in writing. If you cancelled after Billing Day you will still be billed for that cycle and the cancellation is effective at the end of the cycle per the terms. Request a final statement to confirm no further payments will be taken.

Access to account and data

You keep access to your account until the cancellation effective date. If you want account deletion or data export, request it from [email protected] and reference GDPR data export requests. Good Pair Days allows pausing accounts up to 12 months via the Site.

Re-activation

You can re-activate by creating a new subscription or, if available, re-activating the existing account. If you paused the account (up to 12 months) use your account settings to restart deliveries. See pause and lock-in help and pause options.

Before and after cancelling, follow this checklist to avoid unwanted charges and to have evidence if a dispute arises.

• Log into your account and try to cancel online; save screenshots of confirmation.
• If cancelling by email, send to [email protected] and keep the sent email.
• If cancelling by post, send a signed registered letter to Good Pair Days, Shelton Street, WC2H 9JQ London, United Kingdom and keep proof of postage.
• Note the Billing Day and verify whether you cancelled before or after it.
• Request written confirmation of the effective cancellation date and final invoice.
• If you paid by credit card and dispute arises, contact your card issuer about Section 75 or chargeback.
• Keep copies of delivery receipts if you intend to return unopened bottles within the 14-day return window for one-off purchases.