Cancel Monkey the easy way

Short description

Monkey is a social video chat platform owned by Holla that connects teenagers through short video sessions and features a freemium model plus premium add-ons.

Main services

Monkey offers a free basic app with random 15-second video chats and optional premium features branded Monkey+ such as extended video calls, filters and ad removal. The company also operates related products including Monkey Junior and Ticket Monkey services.

Where it sits in the market

Monkey targets teens and competes with social discovery and shopping apps that offer subscription upgrades for added features.

Web - cancel via Monkey web

1. Open your web browser and go to the Monkey homepage.
2. Sign in with the account you used to subscribe.
3. Click "Monkey Plus" in the site navigation.
4. Scroll to the bottom of the Monkey Plus page and click "Cancel renewal".
5. Confirm cancellation when prompted and save any on-screen confirmation.
6. Keep any confirmation email you receive for records.

Android - cancel via Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and choose Subscriptions.
3. Select the Monkey subscription from the list.
4. Tap "Cancel subscription" and follow the prompts to confirm.
5. Save the Google Play confirmation email and screenshot the subscription status page.

iOS - cancel via Apple (note from Monkey)

1. Monkey does not publish specific Apple cancellation steps; manage subscriptions in Apple Settings under Subscriptions.
2. If you need help with an App Store refund, contact Apple directly through your purchase history.
3. Keep any Apple confirmation for your records.

Email - cancel by writing

1. Compose an email to [email protected] from the address linked to your account.
2. Include your account username, email, date of subscription, and a clear statement: "Please cancel my Monkey subscription and stop auto-renewal."
3. Request written confirmation and save the sent email and any reply.

Post - cancel by registered letter

1. Write a short letter: state your full name, account email, date of birth if required, and the request: "Cancel my Monkey subscription and stop renewal."
2. Send as a registered letter to: Monkey, 1st Floor, Blackfriars House, Parsonage, M3 2JA Manchester, United Kingdom.
3. Keep the proof of postage and delivery receipt as evidence of the request.

Moving abroad or change of residence

If you move and no longer wish to use Monkey you should cancel following the normal cancellation channels above. Monkey does not publish special rules for relocation; provide proof of address change only if Monkey requests it. Applicable law: Consumer Contracts Regulations 2013 does not create an automatic relocation cancellation but supports correct contract handling.

Price increase

If Monkey raises the price for an existing subscription you may cancel without penalty if the new price was not accepted at renewal. Provide the notice of price increase from Monkey as proof. Applicable law: Consumer Rights Act 2015 - unfair terms and transparency obligations apply.

Death of subscriber

For account closure after a subscriber dies, contact [email protected] and supply a copy of the death certificate and proof of authority (executor document). Monkey does not publish specific deceased-account procedures; collect email confirmations for your records. Applicable law: Non-statutory - follow trader policy and provide evidence.

Legitimate grounds (service faults)

The Consumer Rights Act 2015 requires digital services to be supplied with reasonable care and skill. If Monkey fails to deliver the advertised service (for example, broken core features), you may claim a remedy or refund. Provide screenshots, timestamps, and correspondence proving the fault. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription had a fixed term, cancel before renewal to avoid auto-renewal. Monkey publishes no minimum commitment for its main app. Provide your subscription details and proof of cancellation before the renewal date. Applicable law: Consumer Contracts Regulations 2013 (transparency of contract terms) and CMA guidance on auto-renewal.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for many online contracts. For digital content, this right can be lost if the service started with your express consent and you acknowledged loss of the right. Monkey states that cancelling stops renewal but generally does not issue refunds for the current paid period. Provide proof of purchase and any consent you gave when the service started. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research contains no reported retention offers from Monkey. If you want to request a retention offer, contact [email protected] and include your account email, last charged amount, and a short request: "I would like a retention offer or price reduction to keep my Monkey subscription." Keep any written reply. If the trader replies with an offer, ensure it is in writing and note the new price and duration.

What cancelling saves - yearly calculation

Use real published prices to compute annual savings.

Example 1 - Monkey Junior annual lower price: £29.99 per year. Saving when cancelling Monkey Junior at £29.99 = £29.99 per year.

Example 2 - Monkey Junior annual higher price: £49.99 per year. Saving when cancelling Monkey Junior at £49.99 = £49.99 per year.

Compare with competitor cheapest annual plan:

Dig annual = £23.99. If you switch from Monkey Junior at £29.99 to Dig at £23.99 your saving is: £29.99 - £23.99 = £6.00 per year.

If you compare Wishpicks Plus annual = £53.88, cancelling Wishpicks Plus instead of Monkey Junior at £49.99 would cost you: £53.88 - £49.99 = £3.89 more per year.

Ticket Monkey pricing (per ticket) examples: Ticket Monkey Core = £0.25 per ticket, Ticket Monkey Pro = £0.60 per ticket (launch offer currently £0.25 per ticket kept forever per provider data). Free ticket events up to 500 free tickets per event are available.

Relevant UK law

The Consumer Rights Act 2015 requires digital services to be supplied with reasonable care and skill and bans unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for many online purchases, with a digital content exception when download or streaming starts with the consumer's express consent.

Auto-renewal and regulator guidance

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If auto-renewal terms were not made sufficiently clear at sign-up you can argue the renewal was unfair under the Consumer Rights Act 2015 and CMA guidance.

How to escalate if Monkey does not comply

1. Complain in writing to Monkey via [email protected] or registered post to the Manchester address and keep proof of delivery.

2. Contact Citizens Advice for guidance and sample letters.

3. If you paid by credit or debit card, ask your card issuer about Section 75 (credit card) or chargeback (debit card). For qualifying card payments you can dispute charges after failed attempts to resolve with the trader.

4. If Monkey is in a regulated sector, use the relevant ombudsman; otherwise use Citizens Advice and escalation routes noted above.

Check access and final billing

After cancelling, verify that auto-renewal is turned off and note the end date of the paid period. You will usually retain access until the paid period ends. Save screenshots of your subscription status and any email confirmation.

Data and account options

Decide whether to delete your account or keep it. If you want your personal data removed, request account deletion from [email protected] and save the request. If Monkey does not respond, you can escalate via Citizens Advice or your card issuer for billing disputes.

Re-activation and re-subscribing

If you re-subscribe later you may be charged the then-current price. Keep records of previous subscription terms and any retention offers you were offered to compare new prices.

Follow this checklist immediately when you decide to cancel Monkey.

• Find the account email and the date you were last charged.
• Cancel at the fastest available channel: Google Play or Monkey web.
• Save screenshots of the cancellation confirmation and any emails.
• If you want a refund request it via the payment platform (Google Play or Apple) and simultaneously email [email protected].
• If you send a registered letter, use the address and keep the proof of postage.
• If you cannot resolve billing after cancellation, contact your card issuer about chargeback or Section 75 for credit card payments.
• Note the end date of access and remove payment methods from the account if desired.