Cancel Morrisons Delivery Pass the easy way

Overview

Morrisons Delivery Pass is a membership that removes per-order home delivery fees when you meet a minimum order value. Pass options include monthly, six month and annual plans, and passes auto-renew by default.

Key benefits

Members get free home delivery on orders over £25 for one delivery per day per address. Certain passes give early access to Christmas delivery slots and More Points with a linked More Card on eligible annual plans.

Who it is for

The pass suits UK shoppers who place frequent online grocery orders and want to avoid paying delivery charges each time. It excludes Morrisons Now orders and does not guarantee a delivery slot.

Web

1. Open the Morrisons Delivery Pass information or Help pages at Morrisons Delivery Pass page.
2. Find the Help Hub or online contact form and choose delivery pass or membership queries.
3. Submit a cancellation request including your Delivery Pass membership number and contact details.
4. Save a screenshot of the confirmation or the submitted form for your records.

Phone

1. Call Customer Services on 0345 611 6111 between 8:00 am and 11:00 pm daily.
2. State you want to cancel your Delivery Pass and provide your membership number and account details.
3. Ask the advisor for a cancellation reference and the effective date of cancellation.
4. Record the date, time and name of the agent for future reference.

Email / Online form

1. Go to the Morrisons Help pages at Morrisons Help.
2. Choose the contact us option then the delivery pass or membership category.
3. Enter your name, address, telephone number and Delivery Pass membership number and state the cancellation clearly.
4. Keep a copy of the sent message and any automated confirmation.

Post

1. Write a signed letter addressed to: Freepost RTGY-SZRS-YKES Wm Morrison Supermarkets PLC Hilmore House Gain Lane Bradford BD3 7DL.
2. Include your full name, address, postcode, contact telephone number and Delivery Pass membership number.
3. Send by recorded delivery and keep the receipt as proof.
4. Allow postal processing time and check your account for confirmation.

My.Morrisons account

1. Log in at My.Morrisons and navigate to Delivery Pass or membership settings.
2. Follow the account menu to cancel or contact Customer Services via the account help links.
3. Save any on-screen confirmation and note the cancellation effective date.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14 day right to cancel a distance contract and obtain a refund if the pass has not been used. Morrisons specifies a full refund if cancelled within 14 days of the confirmation email and the pass has not been used.

Required proof: confirmation email date and evidence that the pass was not used (account/order history).

Applicable law: Consumer Contracts Regulations 2013 - see legislation.gov.uk.

Price increase

Rule: If Morrisons changes terms or price, members can cancel with effect from the next renewal date by notifying at least 7 days prior. Morrisons must provide renewal cooling-off information when required by law.

Required proof: copy of the notice of change or your renewal notice showing the price change.

Applicable law: Subscription Contracts Regulations 2024 and related renewal notice rules - see legislation.gov.uk (2024).

Moving / Change of address

Rule: Morrisons does not list moving as an automatic ground for refund; you should contact Customer Services to request cancellation. Refunds after the 14 day cooling-off or after use are at Morrisons' discretion.

Required proof: new address and date of move, and your Delivery Pass membership number.

Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 where relevant.

Death of subscriber

Rule: Morrisons does not publish specific terms for death of a subscriber. Contact Customer Services and supply documentation to request account closure and any discretionary refund.

Required proof: copy of death certificate and relationship to account holder, plus membership details.

Applicable law: Not a statutory automatic right in the Delivery Pass TCs; treat as contractual matter with Morrisons.

Legitimate grounds and misuse

Rule: Morrisons reserves the right to terminate membership if there is breach of terms or fraudulent use. In such cases Morrisons states no refund is given.

Required proof: if you are disputing a termination, provide account history and evidence disproving alleged misuse.

Applicable law: Consumer Rights Act 2015 regarding unfair contract terms; challenge with Citizens Advice if you consider the termination unfair.

End of commitment

Rule: For fixed-duration passes (6 month, annual) the pass expires after the period; auto-renew is applied unless cancelled. To prevent renewal, notify at least 7 days before renewal date.

Required proof: membership start and renewal date shown in your account or confirmation email.

Applicable law: Subscription Contracts Regulations 2024.

Before you cancel: how to negotiate

Morrisons retention offers are not publicly listed in their terms and conditions. You can ask Customer Services for any available retention offer when you call 0345 611 6111 or via the Help Hub at the Delivery Pass page. If Morrisons has a special offer associated with a pass purchase, refunds will deduct the value of any redeemed special offer voucher.

How to ask: call Customer Services, state you are considering cancellation, and ask if there is a retention discount, temporary pause or transfer to a cheaper pass (for example switching from Anytime to Midweek).

What cancelling saves you - maths

Use the listed prices to compare annual cost.

Anytime Pass - Monthly: £8 x 12 = £96 per year. Anytime Pass - Annual: £70 per year. Saving by choosing annual over monthly: £96 - £70 = £26 per year.

Midweek Pass - Monthly: £5 x 12 = £60 per year. Midweek Pass - Annual: £40 per year. Saving by choosing annual over monthly: £60 - £40 = £20 per year.

6 Month options: Anytime 6 Month = £45 per 6 months, equivalent to £90 per year if renewed twice; Midweek 6 Month = £25 per 6 months, equivalent to £50 per year.

Cheapest real alternative from competitors in research: ASDA Delivery Pass at £3.95 monthly or £39.50 annual. Annual comparison examples:

• Anytime Annual at Morrisons: £70. ASDA Annual: £39.50. Difference: £70 - £39.50 = £30.50 more per year for Morrisons Anytime Annual.
• Midweek Annual at Morrisons: £40. ASDA Annual: £39.50. Difference: £40 - £39.50 = £0.50 more per year for Morrisons Midweek Annual.

Key consumer law

United Kingdom consumer law relevant to Delivery Pass includes the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Subscription Contracts Regulations 2024 (part of the Digital Markets, Competition and Consumers Act 2024) cover renewal cooling-off rights for subscription services. See official legislation at Subscription Contracts Regulations 2024 and Consumer Contracts Regulations 2013.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for distance contracts. Morrisons offers a full refund if you cancel within 14 days of the confirmation email and the pass has not been used. After 14 days or if the pass has been used, refunds are at Morrisons' discretion.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel practices as potential unfair conduct. Morrisons requires notice of at least 7 days before renewal to stop monthly auto-renewal. If you cannot cancel, escalate a complaint to Citizens Advice for guidance and to request enforcement steps.

How to escalate

1) Complain to Morrisons Customer Services first (call 0345 611 6111 or use Help Hub). 2) If unresolved, get help from Citizens Advice. 3) If your payment was by card, consider chargeback through your card issuer or Section 75 if applicable. The Consumer Rights Act 2015 covers service quality and unfair terms.

Check final billing and refunds

After cancellation, check your account and payment card for any refunds. Morrisons will issue a full refund only when cancellation is within 14 days and the pass is unused. If your cancellation notice was given less than 7 days before renewal for a monthly pass, the membership will renew and the payment will be taken.

Access and re-activation

Your Delivery Pass benefits cease on the effective cancellation date provided by Morrisons. You can purchase a new pass at any time. To re-activate, buy the preferred pass from the Delivery Pass page or My.Morrisons account.

Data and account closure

If you request account deletion, state which data you want removed. Morrisons' terms require retention of data for legal and accounting obligations but you may request deletion of data beyond those requirements. Keep copies of cancellation confirmation and any written communication.

Follow this checklist to cancel and protect your consumer rights.

• Find your Delivery Pass membership number in your confirmation email or account.
• If within 14 days and unused, prepare to cancel immediately and request a refund.
• Choose your cancellation method: phone 0345 611 6111, Help Hub, or recorded post to the Freepost address.
• If using post, include full name, address, postcode, telephone number and membership number and send by recorded delivery.
• Notify at least 7 days before renewal to stop monthly auto-renew.
• Save proof: screenshots, emails, call details, or recorded delivery receipts.
• If Morrisons refuses an entitled refund, contact Citizens Advice and consider card chargeback or Section 75 where eligible.