Cancel MyUS the easy way

Service overview

MyUS, legally Access USA Shipping, LLC, is a parcel forwarding and consolidation service that provides US and UK shipping addresses to international shoppers and businesses. Members receive a suite number or address in the United States (and the UK for some plans) to collect purchases and forward them overseas.

Who uses MyUS

Shoppers in the United Kingdom use MyUS to buy from retailers that limit shipping to the United States, to consolidate multiple orders into one shipment and to access discounted international courier rates.

Company facts

Web / Online cancellation

1. Log in to your MyUS account.
2. Open Account Settings or Membership page.
3. Look for a cancellation link or form; if none, prepare a written notice (see Email steps below).
4. Submit the form and download any confirmation message or PDF you receive.
5. Monitor email for written confirmation within 5-10 business days.

Email cancellation

1. Compose an email from the address registered on your MyUS account.
2. Include: your full name as registered, MyUS account number or suite number, registered email address, current contact phone, explicit statement: "I wish to cancel my MyUS membership effective [date]", and request written confirmation.
3. Send and keep the sent message in your mailbox as evidence.
4. Allow 5-10 business days for processing and check email for confirmation.

Post (Registered/Recorded Delivery)

1. Write a signed letter with: full name as registered, MyUS account number or suite number, registered email, current contact phone, explicit cancellation statement and desired effective date, and request written confirmation.
2. Send by Royal Mail Recorded Delivery to MyUS, 2800 S. Andrews Avenue, 33316 Fort Lauderdale, USA.
3. Keep the Royal Mail tracking and delivery receipt; once delivered, expect processing within 5-10 business days.

Phone cancellation

1. Call MyUS support (number not publicly disclosed); state your intention to cancel and the effective date.
2. Ask for a call reference number and the name of the agent.
3. Follow up immediately by email or recorded post with the signed cancellation text. Keep call details and confirmation email.

Fax cancellation

1. Fax a signed cancellation letter containing the required account details.
2. Save the fax transmission report showing the date and time.
3. Allow 5-10 business days for processing and request written confirmation by email.

Cooling-off (14-day right)

If you bought MyUS online from the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period starting at contract formation. You can cancel unconditionally and receive a full refund of payments made, unless you asked MyUS to start services immediately. If you expressly asked for immediate service, you pay for the portion of services provided up to cancellation. See the Regulations 2013.

Price increase

If MyUS raises membership fees during your contract and the change breaches your agreement, you should contact MyUS and request to cancel with a pro rata refund. Provide the membership invoice showing the increase and your original plan documentation. If MyUS refuses, you may rely on the Consumer Rights Act 2015 protections on unfair terms.

Moving / change of residence

If you permanently move out of areas MyUS can serve, include proof of new address (utility bill or tenancy agreement) and a signed cancellation letter stating your move date. MyUS accepts written proof for address changes as factual grounds for account closure; the applicable law is the Consumer Rights Act 2015 for fairness of terms.

Death of subscriber

To cancel for death, send a copy of the death certificate and a signed notice from the executor or next of kin that includes account details. MyUS will close the account on receipt of valid documents; no specific statutory article beyond general contract law is required.

End of commitment

If your paid period ends and you do not want to renew, cancel before renewal date using written notice. For annual plans, request any prorated refund if your terms allow it. The Consumer Contracts Regulations 2013 set the cooling-off rules only for new distance contracts; after that, cancellation depends on the contract terms and the Consumer Rights Act 2015.

Legitimate grounds MyUS accepts

Research shows MyUS accepts written notice for cancellation and may process prorated refunds for unused portions of annual plans. Evidence required typically includes account details and a written signed request. The relevant law is the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Before you cancel: try to negotiate

There is no publicly reported standard retention offer from MyUS in the available research. You can ask support for options: a free trial extension, temporary pause of membership, or a switch to an annual plan. When you contact support, state your current plan, your desired change and a target price. Keep all offers in writing and confirm any price or duration in an email before accepting.

What cancelling saves you - numeric examples

Compare MyUS paid plans with annual totals and show cheapest alternatives.

MyUS Premium monthly: £9.99 x 12 = £119.88 per year. MyUS Premium annual: £60.00 per year. Savings by choosing annual over monthly: 119.88 - 60.00 = £59.88 per year.

MyUS Business monthly: £10.00 x 12 = £120.00 per year. MyUS Business annual: £120.00 per year. No saving between monthly and annual.

Other fees reported (converted 1:1 to GBP): Switch Suite Fee £10.00; Reinstate Account £20.00; Additional Name on Account £25.00; Relog Package £7.00; Check Mail £5.00; storage after free period £1.25/day (not oversized) and £2.00/day (oversized) for Premium members; shipping can be as low as £12.99 per parcel.

Average member saving on shipping reported by MyUS: £544 per year.

Cheapest real alternative from competitors: UK Anywhere annual £9.99 per year. Math: UK Anywhere annual = £9.99 per year versus MyUS Premium annual = £60.00 per year. Cancel and switch could save 60.00 - 9.99 = £50.01 in membership fees per year, plus any change in shipping costs.

Key UK consumer law

The main laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations 2013 give a 14-day cooling-off right for most online distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) considers hard-to-cancel auto-renewals and unclear renewal terms as potential unfair practices. If MyUS uses auto-renewal, the company must provide clear information and an easy cancellation route. If you cannot cancel easily, you can escalate.

How to escalate a dispute

Step 1 - Complain to MyUS in writing and keep evidence. Step 2 - If unresolved, contact Citizens Advice for guidance. Step 3 - For chargeable card payments, consider Section 75 or a chargeback via your card issuer where applicable. Step 4 - If the sector has an ombudsman, use that route. The legal bases are the Regulations 2013 and Consumer Rights Act 2015.

Official reference

For the full text of the consumer distance selling rules see The Consumer Contracts Regulations 2013.

Final billing and refunds

Check your bank or card for any final charges. Membership fees are generally non-refundable once charged, but you may be eligible for a prorated refund of an unused annual membership. Request a written confirmation of refund and an itemised final invoice. If you requested immediate services during the cooling-off period, you are liable for the proportionate cost of the services provided.

Access to packages and data

Arrange collection or re-forwarding of any parcels in your MyUS suite before account closure. Export any stored account information or saved customs declarations. If you leave parcels beyond any free storage period, storage fees apply: £1.25/day for standard packages and £2.00/day for oversized packages (after the free period reported for Premium members).

Re-activation and closure

If you later decide to re-activate, MyUS charges a Reinstate Account fee of £20.00 according to research notes. Keep copies of all closure correspondence to avoid future disputes.

Follow this checklist to cancel MyUS cleanly and protect your rights.

• Prepare a written cancellation including full name, MyUS account or suite number, registered email, current phone, explicit cancellation statement and desired effective date.
• Send cancellation by email and keep the sent message; also send a Recorded Delivery letter to MyUS, 2800 S. Andrews Avenue, 33316 Fort Lauderdale, USA for evidence.
• Request written confirmation of cancellation and any prorated refund for annual plans.
• Check for final charges and request an itemised invoice.
• Arrange collection or forwarding for any packages in your MyUS suite before free storage ends; note storage fees of £1.25/day (standard) and £2.00/day (oversized) apply after the free period.
• Keep all correspondence and delivery receipts for at least 6 months in case you need to escalate.