Cancel Plusshop UK the easy way

Overview

Plusshop UK is a membership retail service run by PLUS SHOPS LIMITED offering members access to discounted prices on home, kitchen, shoes and personal care items. The service markets discounts up to 80% on over 1,000 brands and delivers orders in 3 to 7 days with delivery from £2.95.

How membership works

Customers sign up for a membership that gives access to members-only prices. The membership charges a recurring fee of £9.95 per month and continues automatically until cancelled by the member.

Company facts

Website - account page cancellation

1. Go to https://uk.plusshop.com/home.
2. Log in using the email and password used at signup.
3. Open "My membership" or membership area and click Cancel or End Membership.
4. Follow on-screen prompts and save any confirmation email or screenshot showing cancellation.
5. If no confirmation appears, take a screenshot and proceed to Email or Post methods.

Email cancellation ([email protected])

1. Compose an email to [email protected] with subject: "Cancel membership - [Your full name] - [Account email]".
2. Include membership number, last 4 digits of payment card, and a clear sentence: "I request cancellation of my Plusshop UK membership and a confirmation of cancellation and any refund due."
3. Send with read receipt enabled if your mail client supports it. Save a copy of the sent email.
4. If no reply within 7 days, follow Post or bank escalation steps.

Phone - voicemail

1. Call +45 71 96 91 46 and when voicemail answers state: "This is [full name], account email [email], I request cancellation of my Plusshop UK membership effective immediately. Please confirm by email to [your email]."
2. Record the call or save the voicemail. Note the date and time of the call.
3. Follow up by email or registered post for stronger proof.

Post - registered letter

1. Write a signed letter including full name, account email, membership reference if available, request for immediate cancellation and refund where applicable.
2. Send by registered post to: Plusshop UK, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt and proof of delivery.

Bank or card chargeback

1. If Plusshop UK continues to charge after you cancelled, contact your card issuer and ask for a chargeback citing unauthorised recurring payments or failure to provide cancellation.
2. Provide copies of emails, screenshots and registered post receipts as evidence.
3. Keep the bank reference and timeline of the bank investigation.

Cooling-off period (14 calendar days)

Rule - For contracts concluded at a distance, you have an unconditional right to cancel within 14 calendar days from the date of contract conclusion under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No fee applies and you are entitled to a refund.

Required proof - Order confirmation showing the contract date and a clear cancellation request by email or registered post. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Failure to provide cancellation information

Rule - If the trader fails to inform you of your cancellation rights at the time of the contract, the cooling-off period extends to 12 months under the Consumer Contracts Regulations. Required proof - Evidence the trader did not provide cancellation information and the date of the contract. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule - If the membership price increases and your contract allows you to terminate for a price rise, you may cancel. Check membership conditions on the official page for company terms. Required proof - Notification of price increase from Plusshop UK and your membership record. Applicable law: Consumer Rights Act 2015 for fairness of terms.

Death of subscriber

Rule - On death of the account holder, the executor or next of kin may request termination and refund if membership was paid in advance. Required proof - Death certificate and proof of relationship or executor status.

Legitimate ground (poor service or refusal to cancel)

Rule - If Plusshop UK refuses to cancel or continues to take unlawful payments, you can dispute charges via your card issuer (chargeback) and report the practice to Citizens Advice and the Competition and Markets Authority if the cancellation process is misleading or hard to use. Required proof - copies of cancellation attempts, emails, screenshots, bank statements. Applicable law: Consumer Rights Act 2015; CMA guidance on auto-renewals and hard-to-cancel subscriptions.

End of commitment

Rule - Membership continues until you cancel. There is no fixed minimum commitment period stated. Required proof - membership confirmation and cancellation request.

Before cancelling: negotiate

Retention offers - Research does not show standard retention discounts offered by Plusshop UK. Customers report unresolved cancellation attempts rather than documented retention offers. To attempt negotiation: email [email protected] and request either a free month, an account credit, or a clear confirmation of cancellation. Template: "I request immediate cancellation. If you can offer a retention credit of one free month I will consider staying; otherwise cancel my membership and confirm any refund due." Save all replies.

What cancelling saves you

Current monthly cost: £9.95 per month. Yearly cost calculation: 9.95 x 12 = 119.40 GBP per year.

Other concrete costs from Plusshop: delivery from £2.95 per order and 30-day return window.

Cheapest real alternative from competitors: ShopWired is a platform competitor with a comparison price of £34.95 per month or £349.50 per year for platform services according to research; not directly a like-for-like membership for discounted retail. For a general retail membership comparison, Amazon Prime UK annual price is £95 per year which yields different benefits such as free delivery and streaming. Savings example: Cancelling Plusshop at £119.40 per year and switching to Amazon Prime at £95 per year saves 119.40 - 95 = 24.40 GBP per year.

Key UK consumer law

Relevant laws: Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The CMA enforces guidance on unfair terms and hard-to-cancel subscriptions.

Cooling-off and refunds

Under The Consumer Contracts Regulations 2013 you have a 14 calendar day right to cancel distance contracts. If the trader fails to provide cancellation information, the cooling-off period can extend to 12 months. Refunds are due and must be processed; Plusshop UK research states refunds are processed within 30 days.

Unfair terms and auto-renewals

The Consumer Rights Act 2015 protects consumers from unfair contract terms including disproportionate cancellation penalties. The CMA treats hard-to-cancel subscriptions or poor renewal transparency as potentially unfair practices.

Escalation routes

1) Complain to the trader first using email or registered post. 2) If unresolved, get guidance from Citizens Advice. 3) For payment disputes use bank chargeback or Section 75 for card payments where applicable. 4) Report suspected unfair contract practices to the Competition and Markets Authority or local Trading Standards.

Confirm final billing

Save the cancellation confirmation and check your bank or card statements for any further charges. If Plusshop UK continues to charge, start a chargeback with your payment provider and supply all cancellation evidence.

Data and account access

Request confirmation in writing that your account is closed and ask for data deletion if you want personal data removed. Keep a copy of the confirmation email or registered post receipt.

Re-activation and offers

If you later want to re-activate, re-signup will create a new contract. There is no public record of an automatic grace or re-activation fee; terms are on the official membership conditions page: Membership conditions.

Follow these concrete actions to stop charges and secure refunds.

• Log in to your Plusshop account and attempt immediate cancellation. Save any confirmation screenshot.
• Email [email protected] with subject "Cancel membership - [Your name]" and keep the sent copy.
• If no response, send a signed registered letter to Plusshop UK, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If charges continue, contact your bank and request chargeback citing unauthorised recurring payments. Provide all evidence.
• Contact Citizens Advice if you need guidance and report to the CMA if you suspect unfair automatic renewals.
• Keep bank statements, timestamps, screenshots, sent emails and registered post receipts for 12 months.