Cancel Pretty Little Thing Royalty the easy way

Summary

Pretty Little Thing Royalty is a paid membership sold by Prettylittlething.com Limited that bundles delivery and returns benefits for PrettyLittleThing shoppers in the United Kingdom and Ireland. The membership is billed annually and is presented as a way to reduce per-order delivery and returns costs for frequent buyers.

Main features

According to PrettyLittleThing, Royalty includes unlimited next day delivery, unlimited standard delivery and one free return per order for members. The published annual price is £9.99. A re-join promotion for £3.99 per year has been offered historically by email.

Quick facts

Official details on membership features and terms are available on the Pretty Little Thing Royalty page: PrettyLittleThing Royalty official page and in the general terms: Terms and conditions.

Web - cancel via account

1. Open the Royalty page or log in to your PrettyLittleThing account.
2. Go to membership or subscriptions in your account dashboard and select cancel membership.
3. Confirm cancellation. Save a screenshot of the confirmation screen and any confirmation email.
4. If you require a refund under the 14-day cooling-off right, follow the refund instructions and return any ineligible benefit usage details when requested.

iOS - cancel via Apple ID

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the PrettyLittleThing subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof. If you need a refund from PrettyLittleThing, contact [email protected] with the Apple receipt.

Android - cancel via Google Play

1. Open the Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the PrettyLittleThing subscription and Cancel subscription.
3. Save the Google Play confirmation for your records, then contact PrettyLittleThing support if you require further refund action.

Email cancellation

1. Send an email to [email protected] with subject "Cancel Royalty" and include your full name, account email and order or membership reference.
2. Keep the sent email and any reply as proof of your request.
3. Allow time for response; refunds under cooling-off are processed according to the policy timelines.

Post (registered letter)

1. Write a signed cancellation letter including your name, account email, membership reference and a clear statement that you cancel the Royalty membership.
2. Send by recorded delivery to: Pretty Little Thing Royalty, Brookfield Drive, M40 7FS Manchester, United Kingdom.
3. Keep proof of posting and the delivery receipt.

Cooling-off (change of mind within 14 days)

You have a legal right to cancel the Royalty membership within 14 days after the contract is entered into under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel under this right PrettyLittleThing will refund amounts paid. If you have used Royalty benefits during that 14-day period you lose the right to a full refund if you expressly consented to the service and received the benefits.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment / completed period

Royalty is billed annually at £9.99. At the end of the paid year you can cancel renewal to avoid the next year's charge. PrettyLittleThing's published terms describe membership billing and renewals on the Royalty page and in the terms and conditions.

Price increase

If PrettyLittleThing increases the membership price during a valid period, UK consumer law offers rights where a significant unilateral price increase may be treated as a contract change. Contact PrettyLittleThing citing the change and request cancellation and refund options. If you need advice, contact Citizens Advice for next steps.

Moving / change of residence

If you move to an address where the membership benefits are not available, supply proof of new address (utility bill or tenancy contract) when requesting cancellation. PrettyLittleThing's published membership availability states UK and Ireland only; inability to receive benefits because of relocation is a valid reason to request cancellation.

Death of the subscriber

If the account holder dies, the executor or next of kin should contact [email protected] and provide proof of authority and death certificate to request termination and any eligible refund for unused full months. PrettyLittleThing handles membership termination at its discretion and refunds pro-rated amounts for remaining full months where appropriate.

Legitimate ground accepted by PrettyLittleThing

PrettyLittleThing may terminate a Royalty membership for reasons such as non-payment, failure to provide required information, refusal to accept delivery, fraud, or conduct that harms PrettyLittleThing or other users. In those cases the company will not provide a refund where termination is for misconduct, but will provide a pro-rated refund for remaining full months if termination is at their discretion for other reasons.

Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and contract terms published by PrettyLittleThing.

Before cancelling: negotiate

PrettyLittleThing has used retention promotions in the past. An email seen on 12 June 2023 offered a re-join promotion at £3.99 per year. When you contact [email protected] to cancel, ask whether a re-join or retention promotion is available. Provide your account details and explain you will cancel unless they offer a discounted re-join. Save any written offer you receive by email.

What cancelling saves - math and alternatives

Published Royalty pricing: £0.83 per month equivalent and £9.99 per year. Calculation: £0.83 x 12 = £9.96 per year (published annual price is £9.99). Yearly saving when cancelling a £9.99 membership is therefore £9.99.

Cheapest real competitor from research: iKrush Unlimited with an annual price quoted as £0.00 (promotional or limited offer). Other alternatives: Goddiva Unlimited at £12 per year. Compare: PLT Royalty £9.99/year versus Goddiva Unlimited £12/year and iKrush Unlimited £0/year. Choose the alternative that matches the stores you use most.

Key UK consumer law

Two central laws protect UK consumers for online subscriptions and purchases: the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Contracts Regulations give you a 14-day cooling-off period for most contracts concluded online.

Auto-renewal and enforcement

The Competition and Markets Authority warns about hard-to-cancel subscriptions and unclear auto-renewal terms. If PrettyLittleThing's renewal terms are unclear or difficult to cancel, you may report poor practices to Citizens Advice or the CMA for review.

How to escalate a dispute

1) Complain to PrettyLittleThing first using [email protected]. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments where applicable, consider Section 75 chargeback through your card issuer for qualifying credit card purchases. 4) For debit card or other disputes, ask your bank about a chargeback.

Check final billing and refunds

After cancellation, check your account and payment method for any refunds. PrettyLittleThing states refunds under the cooling-off right are processed 14 days after it receives returned products, or 14 days after proof of return is provided, or 14 days after you inform them of the decision to cancel. For membership cancellations initiated by the company, PrettyLittleThing will provide a pro-rated refund based on remaining full months except where termination is for misconduct.

Data and account access

Your PrettyLittleThing account remains active unless you delete it. If you want data removal, request account deletion via [email protected] and keep written confirmation. PrettyLittleThing's retention period for account data is not publicly disclosed.

Re-activation and re-joining

If you cancel and later decide to re-join, promotional rates such as a previous £3.99 re-join offer have been sent by email. Check your account email inbox and promotional offers or contact support for current re-join promotions.

Use this checklist to complete cancellation and secure any refund or proof.

• Locate your membership reference and account email.
• Decide how you will cancel - web account, email, or registered letter.
• If cancelling online, take a screenshot of the confirmation page and save confirmation email.
• If cancelling by email, send to [email protected] and save sent mail.
• If returning goods connected to a cooling-off refund, obtain proof of return and keep tracking information.
• Note the 14-day refund processing period after PrettyLittleThing receives returns or proof.
• If you do not receive a promised refund, contact Citizens Advice and consider your bank's chargeback or Section 75 rights for qualifying credit card purchases.
• Keep records of all correspondence for at least 6 months.