Cancel Sellvia the easy way

Overview

Sellvia is a dropshipping and ecommerce service that provides product sourcing, a plugin to import products and optional turnkey stores. It targets entrepreneurs and small businesses building online stores.

How Sellvia works

Customers subscribe to access the Sellvia platform and catalog, import products to their store and rely on Sellvia fulfillment for orders. Some packages include a Free Turnkey Store and optional done-for-you services.

Who uses it

Typical users are ecommerce entrepreneurs and dropshippers needing fast product import, US-based fulfillment and prebuilt storefronts.

Web (Dashboard) - step by step

1. Sign in to your account at Sellvia Dashboard.
2. Open My Account, then Plans.
3. Click the options menu (three dots) next to your active plan.
4. Select Unsubscribe and Delete Store and confirm the action.
5. Wait for the confirmation email which confirms cancellation.

Email - step by step

1. Compose an email to [email protected].
2. Include your account email, store URL and last four digits of the card used for billing.
3. Write: "Please cancel my Sellvia subscription and delete my store" and request a confirmation email.
4. Keep the reply email as proof of cancellation.

Post - step by step

1. Write a signed letter stating your intent to cancel and delete the store; include account email and store URL.
2. Send by registered post to: Sellvia, 2 City Quay, DD1 3JA Dundee, United Kingdom.
3. Keep the registered post receipt as proof of sending.
4. Allow up to 14 days for the company to process and reply.

Cooling-off (change of mind)

If you bought a subscription online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a minimum 14 day cooling-off period for services from the day after the contract is made. Sellvia also offers a specific refund regime: you can request a full refund for a subscription payment within 30 days by contacting [email protected]. To rely on the statutory cooling-off, notify Sellvia within 14 days of the contract start and follow the Dashboard cancellation steps or contact support.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk

Price increase

Sellvia does not publish a separate price-increase cancellation right. Under UK consumer protection, unfair contract terms or sudden unagreed increases can be challenged; the CMA and courts may treat hard-to-cancel automatic increases as unfair. If a price change is applied without proper notice or consent, contact support in writing and keep evidence. If unresolved, escalate to Citizens Advice for guidance.

Applicable law: Consumer Rights Act 2015 (unfair terms) and CMA guidance.

Duplicate or defective digital product

Sellvia Mall digital products are not refundable after access except in defined cases. Exceptions accepted by Sellvia include duplicate purchases (exact same product, same email and payment method) and defective or inaccessible files (corrupt files or inability to access with no working replacement). Refund requests for digital products must be submitted within 7 calendar days to [email protected].

Applicable law: Consumer Contracts Regulations 2013 (digital content exception applies once download/access starts) and Sellvia Mall terms - Sellvia Mall refund policy

Death of subscriber

Sellvia does not publish a public process specific to death of the account holder. If this situation arises, next of kin should contact Sellvia support and provide official documentation. The company has not published exact evidence requirements.

Applicable law: Not publicly specified by Sellvia

Before cancelling - negotiate

Sellvia has public promotional terms such as a 14-day trial and a first-month-free promotion for some Pro turnkey store offers. There is no public listing of bespoke retention discounts in Sellvia documentation. To ask for a retention offer, email [email protected] with your account details and ask for options to pause or downgrade rather than cancel. Example message: "Account: [email]. I plan to cancel. Please advise available downgrade or pause options and any retention offer you can provide." Keep the reply email as proof.

What cancelling saves you - yearly calculation

We convert Sellvia USD prices to GBP using a conversion rate of 1 USD = £0.80 for clarity. These are estimated GBP figures derived from Sellvia published USD pricing.

Sellvia Monthly Subscription (Basic): $39 per month = £31.20 per month. Yearly cost: 31.20 x 12 = £374.40 per year.

Sellvia PRO (Advanced): $99 per month = £79.20 per month. Yearly cost: 79.20 x 12 = £950.40 per year.

Turnkey Store (Gold) one-time: $699 = £559.20 one-time.

Turnkey Store (Platinum) one-time: $999 = £799.20 one-time.

Example saving: Cancelling a Basic monthly subscription saves £31.20 per remaining month. If you cancel at the start of a billing cycle and would otherwise pay 12 months, full year saving = £374.40.

Cheapest realistic alternative: WooCommerce plugin is free to install (core plugin cost = £0) though hosting and extensions apply; this represents a low-cost alternative compared to Sellvia recurring platform fees.

Key UK consumer law

The primary rules that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations give a minimum 14 day cooling-off right for distance and off-premises service contracts. The Consumer Rights Act requires services to be performed with reasonable care and skill and restricts unfair contract terms.

How to escalate a dispute

1) Contact Sellvia support at [email protected] and keep written records. 2) If unresolved, get guidance from Citizens Advice: Citizens Advice - cancelling a service. 3) For payment disputes, consider Section 75 or a chargeback via your card issuer for qualifying card payments. 4) If the company appears to use unfair auto-renewal or hard-to-cancel terms, report to the Competition and Markets Authority (CMA).

Access and data

After cancellation, access to Sellvia features and commission functionality is suspended. The Free Turnkey Store is also cancelled when the subscription is cancelled. Export any store data, product lists and customer records before you submit cancellation if you need them.

Final billing and commissions

Sellvia states that any commission earned up to the cancellation date remains redeemable until the end of the paid period, provided all orders are processed. To redeem commission after cancellation you must contact Sellvia support before the paid period ends and request payout. If you requested a refund within the refund windows, refund rules below apply.

Re-activation

To resume service, subscribe again through the Dashboard. Previous store deletion may be irreversible; confirm with support whether a deleted store can be restored.

Use this checklist to cancel and protect your rights.

• Export store data: product CSVs, customer lists, order history.
• Take screenshots of current plan and billing page as proof.
• Cancel via Dashboard: My Account > Plans > options > Unsubscribe and Delete Store. Save confirmation email.
• If cancelling by email, send to [email protected] and keep the reply.
• If you want a refund, request it within 30 days of the payment date to qualify for Sellvia's refund policy.
• For digital Mall purchases, request refunds within 7 days for defective or duplicate items via [email protected].
• If you cannot resolve a refund or cancellation, contact Citizens Advice for next steps and consider bank chargeback or Section 75 for qualifying card payments.