Cancel Shapermint the easy way

Service overview

Shapermint is an online retailer and membership service selling shaping garments, intimates and comfort wear. Members can join the Shapermint Club for recurring benefits such as exclusive discounts and free shipping.

How the subscriptions work

Shapermint Club auto-renews every 30 days after a 30-day free trial for UK customers. Shapermint Club+ sends a curated Box every 90 days and also renews automatically every 90 days.

Who runs it

Shapermint is operated by Shapermint Inc., part of Trafilea, headquartered in Irvine, United States.

Web - Member account cancellation

1. Go to your account at https://shapermint.com/en-gb.
2. Log in with the email used to subscribe.
3. Open Account or Membership area and choose Manage Subscription.
4. Follow the on-screen Cancel steps and confirm the cancellation.
5. Save or screenshot the on-screen confirmation and keep any confirmation email.

Live Chat

1. Open Shapermint Help Center: https://help.shapermint.com/hc/en-us.
2. Start a Live Chat session and request cancellation, giving your account email and order number.
3. Request a transcript or confirmation message in chat; save it.

Email

1. Send an email to [email protected] or [email protected] stating "Cancel my Shapermint Club membership" and include your account email and order number.
2. Keep the reply email as proof of cancellation.

Phone / SMS

1. Call or SMS +1 (831) 888-0074 and ask an agent to cancel your membership, quoting your account email.
2. Request a confirmation email after the call and note the date and time of the call.

Post - Registered letter

1. Write a signed letter with your name, account email, order number and clear statement: "I cancel my Shapermint Club membership as of [date]".
2. Send by registered post to Shapermint, 123 Main Street, 12345 Anytown, USA and keep the postal receipt.
3. Expect longer handling times; keep the registered-post proof for any escalation.

Cooling-off (14-day right)

UK customers have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The period starts from the day after the contract is formed or the day after receipt of the first delivery. During the 14 days you can Cancel without reason and must receive a full refund within 14 days of Shapermint receiving your cancellation notice. Provide your account email and order number as proof. (Consumer Contracts Regulations 2013)

Price increase

If Shapermint increases the subscription price mid-contract without contractual allowance, you may cancel for that reason. Provide the original terms and the notice of price increase as proof. This ground is enforceable under unfair terms guidance from the Competition and Markets Authority when auto-renewal and price increases are not clearly communicated.

Moving abroad

To cancel due to relocation, supply proof such as a signed tenancy agreement, utility bill or immigration document showing the new address. Shapermint's terms do not list relocation as an automatic free-cancellation ground, so use the 14-day cooling-off right if within 14 days.

Death of the subscriber

For a deceased subscriber, supply a copy of the death certificate and the executor or next of kin contact details. Shapermint's customer care must be contacted and evidence provided to process termination.

Legitimate grounds accepted by Shapermint

Research indicates Shapermint will cancel memberships when requested through account management, Live Chat, email or phone. There are no specific extra legitimate grounds listed publicly beyond standard reasons; provide documentary proof depending on the ground being claimed (billing error, duplicate charge, death certificate, proof of move).

End of commitment

Shapermint Club has no fixed long-term commitment beyond automatic monthly renewal. Cancel at any time before the next billing date. For Club+ which renews every 90 days, cancel before the next box shipment to avoid the next period charge.

Before cancelling: negotiate

There are no widely reported retention offers documented in the research. To request a retention offer, contact Live Chat or email [email protected] and request a retention discount, pause or account credit. Tell the agent the exact reason for leaving and the date you would like the cancellation to take effect. Ask for a written confirmation of any offer in the chat transcript or in email.

What cancelling saves you

Shapermint Club costs £5.00 per month in the UK. Yearly cost calculation: 5.00 x 12 = £60.00 per year. If you cancel now you save £60.00 per year.

Compare with the cheapest named competitor in the research: SkinnyMint at £44 per month. Yearly cost for SkinnyMint: 44 x 12 = £528.00 per year. Savings comparison example: switching from Shapermint Club to SkinnyMint increases costs by 528.00 - 60.00 = £468.00 per year.

Key UK laws

The main laws applying to Shapermint in the UK are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority monitors unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 customers have a 14-day cooling-off right for distance contracts. During that period Shapermint must refund all payments, including initial subscription fees and delivery charges, within 14 days of receiving the cancellation notice, unless the digital content exception applies with the consumer's express consent to start performance.

Escalation steps

1. Complain to Shapermint customer care with account details and proof. 2. If unresolved, contact Citizens Advice for guidance and raise a complaint with the Competition and Markets Authority for unfair contract terms. 3. For qualifying card payments, consider a chargeback via your card issuer or Section 75 claim for credit card transactions over £100. Keep all evidence: emails, chat transcripts, postal receipts and bank statements.

Check final billing

After cancelling, verify your bank or card statement for charges. Shapermint states cancellation does not refund amounts already paid and will take effect at the next billing cycle. If you cancelled during a free trial and received a charge, contact customer care immediately.

Returns and exchanges

Returns do not automatically cancel subscriptions. If you return items, follow Shapermint returns instructions separately. Returned items for refund are subject to a processing fee of $6 USD (approx £4.80). If you swap for a different size, colour or style within 60 days of delivery, the swap is free.

Account data and re-activation

Keep a copy of your confirmation email or chat transcript. If you re-activate your membership later, log back into your account and follow the subscription flow. Any promotional pricing may not be available on re-activation.

Follow this checklist immediately after you cancel to protect your rights and prevent unexpected charges.

• Save the cancellation confirmation email or screenshot the on-screen confirmation.
• Record the cancellation date and the end-of-service date (next billing date).
• Check card or bank statements for any pending charges for the current billing period.
• If within 14 days of contract formation or first delivery, request a full refund under the Consumer Contracts Regulations 2013.
• If returning items, follow Shapermint returns policy and note the processing fee approx £4.80 for refunds when applicable.
• If you cannot get a satisfactory response, prepare evidence and contact Citizens Advice and your card issuer for chargeback or Section 75 advice.