Cancel Spacegoods the easy way

Overview

Spacegoods is a UK-based wellness brand selling mushroom and adaptogenic powder blends designed for focus, energy and calm. The legal entity is SG Wellness Developments, founded in 2021 by Matthew Kelly and headquartered in Dorchester.

Products and offers

Spacegoods sells single-bag purchases and subscription plans. Notable product lines include Rainbow Dust and the Focus & Glow Starter Kit. Subscriptions offer discounts, free shipping on qualifying orders, and starter gifts on some flexible plans.

Quick company facts

Web - cancel via account

1. Go to your account login at https://spacegoods.com/a/account/login.
2. Sign in with the email used to place the order.
3. Open "Subscriptions" or "Manage subscription" from your dashboard.
4. Select the subscription you want to cancel and click "Cancel subscription" or equivalent.
5. Keep any confirmation email or screenshot for your records.

Web - cancel via order confirmation email

1. Find the order confirmation email that contains your subscription details.
2. Click the "manage subscription" link inside that email.
3. Follow the on-screen steps to cancel and save the confirmation email.

Help center guidance

1. Read the official guidance at the Spacegoods help center: help article.
2. Follow the steps to cancel using the account login or contact the support channel listed in that article.

Email and post

1. If you cannot cancel online, write a clear email or send a signed letter stating your order number, subscription to cancel, and request immediate cancellation.
2. Send postal cancellations to: Spacegoods, Wadebridge House 16 Wadebridge Square, DT1 3AQ Dorchester, United Kingdom.
3. Retain copies and tracking numbers as proof.

Moving - change of address

If you move and can no longer receive deliveries, Spacegoods does not publish a specific moving cancellation policy. Provide proof of new address such as a utility bill or tenancy agreement when you contact support. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when cancelling an online contract.

Price increase

If Spacegoods increases the price of a subscription, the company must follow its own terms. Spacegoods does not publicly state explicit rules for price-change cancellations. Where a price increase is not accepted by the consumer, you may cancel; keep a written record and request confirmation. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and the CMA guidance on auto-renewals.

Death of subscriber

Spacegoods has not published a specific process for cancelling subscriptions after the death of a subscriber. To cancel, a representative should contact support and provide a death certificate and proof of authority if required. Applicable law: No specific statutory article in the research; general contract termination principles apply under Consumer Rights Act 2015.

Legitimate grounds accepted by Spacegoods

Spacegoods has not published an exhaustive list of accepted legitimate grounds for early termination beyond standard cancellations. For disputes about unfair terms or auto-renewal, use the CMA guidance and Consumer Rights Act 2015 to escalate. Applicable law: Consumer Rights Act 2015.

End of commitment

For plans with a minimum term, such as the 90 Day Challenge, the contract requires a minimum of 3 orders (3 months). You must complete the minimum before full cancellation without extra charges. See the 90 Day Challenge terms: 90 Day Challenge terms. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (14 day right)

For most online purchases of goods, the Consumer Contracts Regulations 2013 give you 14 days from receipt to cancel and then 14 days to return the goods. You must get a refund within 14 days of the trader getting the goods back or getting proof of return. Do not break any hygiene seals that invalidate the right to a refund for health and hygiene sealed goods. See guidance from Which?: Consumer Contracts Regulations. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Spacegoods advertises retention incentives on flexible plans. Known offers from current information include:

• 25% off vs one-time purchase on the Rainbow Dust flexible plan.
• Free express shipping on flexible plans and free starter kit worth £59 on some plans.
• Starter kit discounts such as 20% off on some Focus & Glow starter kit flexible plans.

To ask for a retention offer, contact support with your order number and write a short request such as: "I am considering cancelling subscription #[order number]. Do you have a retention or discount offer to keep my subscription?" Save any written offer before accepting.

Savings computation

Compare two concrete plans using published prices:

• Rainbow Dust Flexible Plan - 1 month supply: £49 per month. Annual total: 49 x 12 = £588 per year.
• 90 Day Challenge Plan - 3-month minimum at £24 per month. Annual total: 24 x 12 = £288 per year. Note the 90 Day Challenge requires a minimum commitment of 3 orders; after 3 orders it rolls to month-to-month at the same price. See the plan terms: 90 Day Challenge terms.

Yearly saving when switching from Rainbow Dust Flexible (£49 x 12 = £588) to the 90 Day Challenge (£24 x 12 = £288): 588 - 288 = £300 per year.

Cheapest real alternative:

From Spacegoods pricing the lowest published subscription price is the 90 Day Challenge at £24 per month. Competitor pricing is not publicly disclosed in the verified research set provided here.

Key UK consumer laws

Two laws are relevant: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations set a 14 day cooling-off period for most distance sales. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits the enforceability of unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potentially unfair. If you face unexpected renewals or difficulty cancelling, raise a complaint with Spacegoods in writing, keep all correspondence, and if unresolved, escalate to Citizens Advice for next steps.

Refunds and returns

Under the Consumer Contracts Regulations 2013 you have 14 days from receipt to cancel goods bought online and a further 14 days to return them. The trader must refund within 14 days of receiving the goods back or proof of return and refund the basic delivery cost of getting the goods to you. Some items with hygiene seals may lose the right to return if the seal is broken.

Escalation path

1) Complain in writing to Spacegoods and keep records. 2) If unresolved, get advice from Citizens Advice. 3) Use chargeback or Section 75 with your card issuer for qualifying payments. 4) Report unfair practices to the CMA when relevant.

Check final billing

After cancellation, check your bank or card statements for any charges after the cancellation date. If you are charged incorrectly, contact Spacegoods support and request a refund in writing.

Returns and refunds

If you cancelled under the 14 day cooling-off period, return goods within 14 days and provide proof of return to get a refund within 14 days of the trader receiving the goods back or proof of return.

Data and account access

Log in to your Spacegoods account to confirm subscription status. If you want your account data deleted, request deletion from support; Spacegoods has not publicly published a dedicated deletion process in the provided research. Keep copies of confirmations.

Re-activation

You can usually re-subscribe by placing a new order or reactivating a subscription in your account. If you used a promotional code for the original subscription, that promotion may not be reissued.

Use this checklist after you decide to cancel:

• Find your order confirmation email and subscription details.
• Cancel online at account login and save the confirmation email or screenshot.
• If unable to cancel online, send a signed registered letter to Spacegoods, Wadebridge House 16 Wadebridge Square, DT1 3AQ Dorchester, United Kingdom, and keep tracking details.
• Keep a copy of all correspondence and confirmation messages.
• Check your card statement for future charges for at least one billing cycle after cancellation.
• If you paid by card and cannot get a refund, contact your card issuer for chargeback or Section 75 advice.