Cancel Whiskey 52 the easy way

Whisky subscription club

Whiskey 52 (operated by BEER52 LIMITED) is a UK-based whisky discovery subscription. Members receive a 35cl bottle and Stramash magazine in each delivery, with selections described as rare or exclusive from new and established distilleries.

Format and frequency

The standard plan is billed every 28 days for a box containing 1x35cl bottle. The standard recurring price listed on official materials is £35 per 28 days. An introductory offer for new members is £9.95 for the first month, then £35 per 28 days.

Company facts

Web - account pause and cancellation

1. Go to www.whisky52.com and log into your account.
2. Open Settings, then Subscription.
3. Click "Pause subscription for 1 month" to stop the next shipment. This function is documented as available online.
4. If you want to cancel permanently, use the contact options below because online cancellation is not guaranteed to process for all accounts.
5. Request written confirmation by email and save any message with dates.

iOS - app status

1. Whiskey 52 does not publish a dedicated iOS app address in official materials. Use the website at www.whisky52.com to manage your subscription.
2. If you were subscribed through an app store purchase, check the App Store subscription settings and your card statement for the merchant reference.

Android - app status

1. No dedicated Android app is publicly published by Whiskey 52. Use the website at www.whisky52.com to manage your subscription.
2. If payment is billed via Google Play, check Google Play subscriptions. Otherwise contact Whiskey 52 support.

Phone - quickest real cancellation route

1. Call 0131 563 2327 between Monday and Friday, 9am - 5pm.
2. Tell the agent you want to cancel the subscription and give account details (email, full name, billing address).
3. Ask for immediate written confirmation of cancellation and a reference number.
4. If they offer a retention deal, state clearly whether you accept or refuse; record the call time.

Email - written cancellation

1. Send an email to [email protected] from the address registered to the account.
2. Write your full name, billing address, subscription reference, and request cancellation before the next billing date.
3. Request a confirmation email with the effective cancellation date.
4. Keep the sent email and any reply as proof.

Post - registered letter

1. Write a signed cancellation letter including full name, billing address, account email and statement you want to cancel the subscription immediately and not be billed again.
2. Send by Royal Mail Recorded or Special Delivery to: Whiskey 52, 167-169 Great Portland Street, W1W 5PF London, United Kingdom.
3. Keep the proof of postage and copy of the letter; allow up to 7 working days for delivery and processing.

Moving house

If you move and cannot receive deliveries, contact Whiskey 52 support and request cancellation or change of delivery address. Provide proof: new address confirmation (signed tenancy agreement or utility bill). Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for contract information updates.

Price increase

If Whiskey 52 increases the price you are paying, request written notice and ask to cancel if you do not accept the new price. Proof: copy of the trader notice and your last invoice. Applicable law: Consumer Rights Act 2015 regarding fair contract terms and the CMA guidance on unfair contract terms for subscription auto-renewals.

Death of subscriber

A subscription can be cancelled by the estate. Provide proof: death certificate and executor contact details. Send documentation to [email protected] or by post to Whiskey 52's address.

Legitimate ground - defective or not as described

If goods are defective, damaged or not as described you are entitled to a refund, repair or replacement under the Consumer Rights Act 2015. Proof required: photos of defect, original packaging and order reference. Whiskey 52 policy notes defective items entitle customers to a refund, repair or replacement.

End of commitment

Whiskey 52 does not publish a minimum commitment publicly. If you believe you have a fixed-term commitment, provide your contract or confirmation email showing the commitment end date. If no fixed term exists, cancel before the next billing date. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off period

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off right for many online contracts. However Regulations 28(1)(c) allow traders not to accept returns for 'change of mind' for perishable or periodical subscription products. Whiskey 52 explicitly states returns for 'change of mind' are not accepted. If goods are defective, the Consumer Rights Act 2015 still applies. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before cancelling: negotiate

Whiskey 52 is known to offer retention options when customers try to leave. Documented offers and options include a 1-month pause via the account and customer service offering pauses for longer periods. Customer reports show staff sometimes offer a discounted or special single malt to persuade retention. When you call or email, ask explicitly for: a one-off pause, a one-off discount (state an exact counteroffer), or a final box only. Example script: "I want to cancel my subscription. I am willing to pause for one month but not to continue paying after my next billing date. Do you offer a retention discount or pause? Please confirm in writing." Always request written confirmation of any retention offer.

What cancelling saves you

Standard Whiskey 52 billing is £35 every 28 days, which equals 13 payments per year. Calculation: £35 x 13 = £455 per year. Examples of savings when cancelling:

Vs Whisky Me (annual plan): £455 - £96 = £359 saved per year.

Vs Whisky Pioneer (monthly at £8.95): £455 - (12 x £8.95 = £107.40) = £347.60 saved per year.

Introductory first month cost example: first month £9.95 then £35 - cancelling after the first month saves future payments of £35 per 28 days. Remote surcharge and postage examples: a remote surcharge of £2.99 may apply for some locations; first month postage included at £9.95 in the introductory offer.

Key United Kingdom consumer law

The main laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations provide a 14-day cooling-off period for many online contracts; however Regulations 28(1)(c) allow businesses not to accept returns for change of mind for perishable or periodical subscription products. The Consumer Rights Act 2015 gives rights to a refund, repair or replacement if goods are defective.

Hard-to-cancel and escalation

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscription processes as potentially unfair. If you cannot cancel through the trader, escalate: first complain to Whiskey 52 in writing; if unresolved contact Citizens Advice for guidance; pursue chargeback with your card issuer or Section 75 if the payment qualifies; file a complaint with the CMA if you suspect unfair practices.

How to escalate

1) Keep all written records, emails and proof of attempted cancellation. 2) Contact Whiskey 52 support at [email protected] and request final confirmation. 3) If no satisfactory response, contact Citizens Advice for next steps. 4) If the payment was by credit card and over £100, consider Section 75. 5) Use chargeback for debit/credit card or dispute through the bank if the merchant does not comply.

Check final billing and deliveries

Review your bank or card statement after cancellation to confirm no further payments are taken. If a payment was taken before cancellation, Whiskey 52 will dispatch the current order but should not take further payments if cancellation was processed before the next billing date.

Returns and refunds

Whiskey 52 states cases are non-refundable unless defective. If defective, customers are entitled to a refund, repair or replacement under the Consumer Rights Act 2015. Whiskey 52 notes a 21-day money-back guarantee for whisky cases; opened products will be deducted from the refund. Refunds are processed within 30 days via cheque, bank transfer or card credit at Whiskey 52's discretion. Return postage and packaging are not covered.

Data and re-activation

Request written confirmation that your subscription is cancelled and that no further data processing for billing will occur. If you want to re-activate later, keep your account details; re-activation processes are not publicly published. For company registration and background, you can check the company entry: Companies House - BEER52 LIMITED.

Use this checklist to cancel and protect yourself.

• Find your next billing date and cancel before that date (subscription billed every 28 days).
• If cancelling by phone (0131 563 2327), ask for written confirmation and a reference number.
• If cancelling by email, send from your registered account email to [email protected] and keep the sent message.
• If sending a letter, use Recorded or Special Delivery to Whiskey 52, 167-169 Great Portland Street, W1W 5PF London and keep proof of postage.
• Check your bank or card statement after cancellation for any further charges.
• If you received a defective item, take dated photos and request a refund under the Consumer Rights Act 2015.
• If you are offered a retention deal and decline, state clearly you want cancellation and confirm in writing.