Cancel WLY Complete Save the easy way

Service overview

WLY Complete Save is a paid cashback and discount membership operated under the Complete Savings brand and owned by Webloyalty International Limited. The membership promises cashback from a network of retailers, monthly bonuses and discounts on gift cards.

How it charges

The standard monthly fee reported for the Complete Savings membership is £18 per month. Research notes previous reports of a monthly fee of £15 for some users. The membership renews automatically for successive 30-day periods unless cancelled.

Company facts

Web (online account) cancellation

1. Go to the Complete Savings terms and cancellation page by visiting http://www.completesavings.co.uk/terms-and-conditions.
2. Log in to your Complete Savings account with your email and password.
3. Find the account or membership settings and select the cancellation option.
4. Choose whether you want immediate cancellation or cancellation at the end of the current billing period. If you request immediate cancellation, access to benefits ends immediately.
5. Save or screenshot the confirmation page and check your email for a cancellation message.

Phone cancellation

1. Call 0800 389 6960 during opening hours: 8:00-20:00 Monday to Friday, 9:00-16:00 Saturday (excluding bank holidays).
2. Provide your full name, registered email, and any membership or billing reference.
3. State that you want to cancel and whether you want that cancellation to be immediate.
4. Ask for a cancellation reference number and note the agent name and time of the call.
5. Request a confirmation email and save it for proof.

Email cancellation

1. Send an email to [email protected] from the email address registered to the account.
2. Include your full name, registered email, billing address, and a clear statement: "Please cancel my Complete Savings membership and confirm cancellation by return."
3. If you want an immediate end to benefits, state "I request immediate cancellation and immediate termination of membership benefits."
4. Keep a copy of the sent email and any reply from Complete Savings.

Postal cancellation

1. Write a cancellation letter or download the cancellation form from the official terms and conditions page.
2. Address the letter to: WLY Complete Save, PO Box 1234, WC2N 5DU London, United Kingdom.
3. Send the letter by recorded delivery and keep the receipt as proof of posting.
4. Request a written confirmation by return post or email in the letter.

Cooling-off (changed your mind)

Rule and right - The Consumer Contracts Regulations 2013 give you a 14-day cooling-off period for most contracts concluded online or off-premises. If you cancel within 14 days from the start of membership you are entitled to a full refund, subject to deductions if you requested services during the period.

Required proof documents - your cancellation request (email, online confirmation or signed letter), date of membership start and any evidence of services requested during the 14 days.

Applicable law - Consumer Contracts Regulations 2013; see Citizens Advice guidance.

Price increase

Rule and right - If the service raises the recurring price during your paid period you may have rights under the Consumer Rights Act 2015 where terms are unfair. Check the updated terms and request cancellation if you do not accept the new price.

Required proof documents - copy of original terms, notification of price increase and your cancellation request.

Applicable law - Consumer Rights Act 2015.

Death of subscriber

Rule and right - Estates can cancel paid subscriptions by contacting the company and providing a short death certificate or probate documentation. Request final billing and refund of any cooling-off eligible amounts.

Required proof documents - copy of death certificate and proof of executor authority or probate documents.

Legitimate grounds accepted by Complete Savings

From research Complete Savings accepts standard cancellation reasons. Legitimate grounds that affect performance of the service, fraudulent activity on the account or inability to access benefits are accepted grounds to request immediate cancellation.

Required proof documents - evidence of fraud (bank statement, police report) or identity documents linking the account to the issue.

End of commitment and rolling period

Rule and right - The membership runs on successive 30-day renewal periods. If you cancel without requesting immediate removal you retain benefits until the end of the current 30-day period.

Required proof documents - cancellation confirmation showing the effective date.

Before you cancel: negotiate

Retention offers - Research shows Complete Savings sometimes issues refunds to customers who contact them by phone or email. A Trustpilot review states: "after contacting them expecting to have a fight... they calmly and politely refunded £562. No hassle at all." Use this when negotiating.

How to ask - Call 0800 389 6960, explain why you want to cancel, request either a refund for unwanted charges or a retention offer such as a free month. Ask the agent to confirm any retention offer in writing before accepting.

What cancelling saves you

Current plan math - Monthly fee: £18. Yearly cost if you keep the membership: 12 x £18 = £216 per year. Calculation shown: 12 x £18 = £216.

If you were on a previously reported fee of £15 per month the yearly cost would be 12 x £15 = £180 per year.

Cheapest real alternative from research - Basketr costs £2.08 per month or £24.99 per year. Annual comparison: Complete Savings £216 per year versus Basketr £24.99 per year. Saving by switching to Basketr (annual): £216 - £24.99 = £191.01 per year.

Key UK consumer law

Complete Savings must comply with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 guarantee a 14-day cooling-off period for most online purchases and services. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If the cancellation process is unduly difficult you can raise this with Citizens Advice.

Escalation steps

1. Complain to Complete Savings first by phone, email or post and keep proof of all communication. 2. Contact Citizens Advice for step-by-step guidance: Citizens Advice - Cancelling a service. 3. For card payments consider Section 75 (for credit cards) or a chargeback via your card issuer. 4. If the issue is unresolved consider reporting unfair contract terms to the CMA.

Check access and benefits

If you requested immediate cancellation you will lose access to membership benefits on the cancellation date. If you cancelled without immediate effect you retain benefits until the end of the current 30-day billing period.

Final billing and refunds

If you cancelled within the 14-day cooling-off period you are entitled to a full refund unless you requested services during the period and the company retained an amount to cover those services. Cashback earned but not yet disbursed prior to cancellation will be automatically disbursed to the registered bank account, according to Complete Savings.

Data and re-activation

Request confirmation that your personal data will be removed or retained for legal requirements. If you re-enrol within 6 months, research shows Complete Savings may cancel duplicate memberships detected by name, address, email, payment details, or bank account and accrued benefits may be forfeited.

Follow this checklist to cancel and protect yourself after cancellation.

• Locate your registration email and billing statement showing the monthly £18 charge.
• Decide whether you want immediate cancellation or cancellation at the end of the billing period.
• If online, log in and cancel at the official page. Save screenshots and confirmation emails.
• If by phone, call 0800 389 6960 and note the agent name, time and reference number.
• If by email, send to [email protected] from the registered address and keep the sent copy.
• If by post, send a recorded delivery letter to WLY Complete Save, PO Box 1234, WC2N 5DU London, United Kingdom and keep the receipt.
• Check your bank or card statement for the next 60 days to confirm no further £18 payments are taken.
• If unauthorised payments continue, contact your bank for a chargeback or block the merchant descriptor. For credit card payments consider Section 75 support.