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We generate and send your cancellation letter to Wowcher VIP by registered mail
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Subject : Cancellation of Wowcher VIP agreement
How to cancel Wowcher VIP in the UK, refunds, rights and step-by-step cancellation methods. Covers 14-day refunds and auto-renewal details.
| Item | Value |
|---|---|
| Fastest method | Website account or help centre - manage subscriptions page allows immediate cancellation and is the fastest online route for most members |
| Effective delay | Cancellation effective immediately in account; refund processed within 14 days to the original payment method |
| Notice period | Not published by Wowcher VIP |
| Cancellation fee | £0 (refund available within 14 days of sign-up) |
| Minimum commitment | Up to 12 months for some offers - terms state some VIP periods are for up to 12 months |
| Phone + hours | WhatsApp support - no published hours |
| Postal address for registered letter | Wowcher VIP, 12-27 Swan Yard, N1 1SD London, United Kingdom |
Wowcher VIP is a paid extras subscription sold by Wowcher that offers early access to selected deals, exclusive offers, discount codes and priority support channels. Membership may be sold as monthly, quarterly, six-month or annual products and some versions auto-renew.
People who want earlier access to top deals and additional discounts on Wowcher listings, plus priority customer service via dedicated channels such as WhatsApp and email.
Wowcher lists VIP benefits in its terms and help pages. The benefits include early access to best deals, exclusive offers and priority support. See Wowcher's VIP terms for details: VIP terms and conditions.
| Company | WOWCHER LIMITED |
| Founded | 2001 |
| Headquarters | London, United Kingdom |
| Main regulator | Competition and Markets Authority (CMA) |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website / Account | Sign in, go to subscriptions, select VIP, choose cancel | Immediate in account; refund within 14 days | Email confirmation or on-screen confirmation | Easy |
| Help centre / Web form | Use Wowcher help pages to submit a subscription cancellation request | Response within a few days; refund within 14 days if inside cooling-off | Support ticket number or email | Medium |
| WhatsApp support | Contact Wowcher on WhatsApp requesting cancellation and confirmation | Variable - reply times not published; refund within 14 days if applicable | WhatsApp chat screenshot | Medium |
| Send cancellation request to Wowcher support via the help centre contact route | Response within a few days; refund within 14 days if inside cooling-off | Email reply | Medium | |
| Post (registered letter) | Send signed cancellation letter to Wowcher VIP address by recorded delivery | Postal delivery times apply; refund within 14 days after notice | Proof of postage and signed delivery | Hard |
You may cancel your Wowcher VIP membership without giving a reason within 14 days after signing up. If you cancel within this 14-day period you are entitled to a full refund of the membership fee. Refunds are processed within 14 days by the original payment method. Law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Wowcher does not publish a specific rule accepting cancellation for price increases in the VIP terms available publicly. If a price increase affects your contract, refer to your contract terms and the rights under the Consumer Rights Act 2015 for service standards. Wowcher may be required to allow cancellation where the change is a major contractual change - customers should contact support and keep copies of correspondence.
Wowcher does not publish a specific policy for cancellation on death of a subscriber. If you need to cancel in this situation, send evidence such as a death certificate and the account holder details to Wowcher via the help centre contact route and request account closure. Applicable law: Consumer Rights Act 2015 regarding fair terms and contract termination.
The publicly available information identifies the statutory 14-day cancellation right and Wowcher reserves the right to terminate membership for breaches of terms or unlawful behaviour. Wowcher's terms also state that VIP is non-transferable. For other legitimate grounds, Wowcher's public materials do not list additional accepted grounds. Relevant law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
If you have a time-limited VIP product that does not auto-renew, the subscription ends at the agreed end date. If your subscription auto-renews you must cancel before the renewal date to avoid the next charge. Check the VIP terms and your order confirmation for the renewal date.
Research does not show publicly listed retention offers from Wowcher VIP. If you want to keep membership, contact Wowcher support via the help centre or WhatsApp and ask for an account retention offer or price-matching. When requesting retention offers, provide your account email, the price you currently pay and a clear request for a discount or pause. There is no published guarantee that Wowcher will offer a retention discount.
Use the actual plan prices to compute yearly cost.
Example 1 - VIP Monthly Subscription at £2.99 per month: 2.99 x 12 = £35.88 per year.
Example 2 - VIP Annual Subscription (Recurring) at £19.99 per year: annual cost = £19.99 per year.
Example 3 - One year of VIP recurring at £7.99 per year: annual cost = £7.99 per year.
Cheapest competitor alternative from research: Quidco Premium at £1 per month. Annual cost for Quidco Premium = 1 x 12 = £12.00 per year.
Saving example: If you cancel a £2.99 monthly VIP (annual cost £35.88) and switch to Quidco Premium (£12.00 per year), your saving is £35.88 - £12.00 = £23.88 per year.
The main laws and guidance that protect Wowcher VIP customers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off period for most online service contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and limits unfair contract terms.
The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. The CMA has enforced action resulting in refunds for Wowcher customers - see the CMA news item: CMA secures over 4 million in refunds for Wowcher customers.
1. Complain in writing to Wowcher through the help centre and keep copies of all correspondence.
2. If unresolved, contact Citizens Advice for guidance and consider raising a dispute via your card issuer - Section 75 may apply for credit card payments over £100. For debit card payments consider chargeback via the bank.
3. For persistent unfair contract terms or auto-renewal problems, report to the CMA and share evidence. Relevant laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Save the cancellation confirmation email, support ticket number or WhatsApp chat screenshot. If you cancelled within the 14-day cooling-off period, expect the refund to be processed within 14 days to the original payment method.
VIP benefits end on cancellation. Any vouchers or deals purchased separately during your VIP membership are not part of the VIP refund and remain charged separately. Keep receipts for any vouchers bought.
If you want to re-join later you can create a new subscription subject to Wowcher's current offers. To request data deletion or export, use Wowcher's help centre contact channels and quote your account details.
Follow this checklist to cancel and protect your rights.
£2.99
/ mois
Early access to best deals, exclusive offers, discount codes, priority customer service on WhatsApp and Email.
Not applicable
/ mois
Early access to best deals, exclusive offers, discount codes, priority customer service. Automatically renews.
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Early access and exclusive offers for a 12 month period. Automatically renews in some variants.
Not applicable
/ mois
Early access to deals and exclusive offers for the subscription period.
No commitment. Billoff helps you cancel or adjust your Wowcher VIP subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
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Rewards users with a £5 gift card for every two qualifying purchases, up to five times per month.
£1.00
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Unlimited standard next-day home delivery for a fixed fee, mainly for Next and partners.
Wowcher VIP is available in many countries. Here are several frequently cited markets:
What you should know about Wowcher VIP subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Wowcher VIP subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.