Cancel Wowcher the easy way

Overview

Wowcher Limited is an online deals marketplace that sells vouchers for local experiences, travel and consumer goods. The company operates in the United Kingdom and offers discounted deals from merchants alongside member services such as Wowcher VIP.

How Wowcher works

Customers buy vouchers or deals on the Wowcher website or app and redeem them with partner merchants. Wowcher sells both single-purchase vouchers and recurring VIP memberships that grant early access and exclusive credit.

Company facts

Web - cancel via the help centre form

1. Go to the Wowcher help centre or the cancellation article and locate the model cancellation form. See official guidance in the Help Centre.
2. Fill in your name, order number and a clear statement that you wish to cancel the voucher or VIP membership.
3. Submit the form and keep a copy or screenshot of the confirmation email for proof.
4. If your voucher is unredeemed you are entitled to a refund within 16 days of receipt; refunds are processed within 14 days.

iOS / Android - cancel via app or app store

1. If you subscribed to VIP through the Apple App Store or Google Play, open the App Store or Play Store subscriptions area.
2. Locate the Wowcher VIP subscription and select Cancel Subscription to stop auto-renewal.
3. If within the 14-day cooling-off period and you have not used VIP benefits, request a refund from Wowcher customer services.

Phone

1. Phone number is not published by Wowcher; therefore call via numbers shown inside your account or the app if available.
2. Ask the agent to cancel the voucher or VIP subscription and to confirm the cancellation in writing.
3. Request a reference number and a timeline for the refund: refunds are processed within 14 days; cash refunds may take up to 5 working days to reach your bank.

Email

1. Send an email or use the help centre contact form including order number, voucher number and a clear cancellation statement.
2. Keep the sent email as proof; expect refund processing within 14 days.

Post

1. Write a signed cancellation letter including name, address, order or voucher reference and the sentence that you cancel the contract.
2. Send by registered post to Wowcher, Sir Frank Whittle Road, DE21 4XA Derby, United Kingdom and keep the proof of delivery.
3. Refunds are processed within 14 days of receipt of the returned goods or confirmation of cancellation.

Moving / Change of address

If you cannot use a voucher because you have moved, contact Wowcher customer services and provide proof of new address such as a recent utility bill or council tax letter. The merchant contract may be cancelled under Merchant Contract rules; Wowcher offers a 16-day refund window for unredeemed vouchers. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Wowcher increases a subscription price during an active period and you did not agree to the change, you may cancel the subscription. Provide screenshots or billing showing the price change. Applicable law: Consumer Rights Act 2015 for unfair contract terms and the Consumer Contracts Regulations 2013 where applicable.

Death of the subscriber

If the subscriber dies, the estate executor should contact Wowcher with a death certificate and proof of executor status. Wowcher will review the request under merchant and voucher terms; refunds for unredeemed vouchers may be considered within the statutory periods.

Legitimate ground accepted by Wowcher

Wowcher accepts cancellations for unredeemed vouchers within 16 days of receipt using a clear statement, and VIP membership cancellation within 14 days if no VIP benefits were used. Provide the voucher or order reference as proof. Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your VIP membership is beyond the cooling-off period, cancellation takes effect at the end of the current subscription term. Manage active subscriptions on the My Subscriptions page or contact customer services. Applicable law: Consumer Rights Act 2015 regarding contract performance and terms.

Cooling-off (change of mind)

You have a 14-day statutory cooling-off right for most online purchases. Wowcher provides a no-quibble 16-day money-back guarantee on unredeemed vouchers starting the day after the voucher is received. For VIP membership you have 14 days to cancel for a full refund if you have not used VIP benefits. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Wowcher retention offers are not specifically reported in public research. To ask for a retention offer, contact Wowcher customer services via the help centre and request either a refund, account credit or a pause of VIP membership. State your order number and the exact resolution you want: a full refund to your original card, Wowcher Wallet Credit, or cancellation without penalty. If you subscribed via Apple or Google Play, request a refund through the app store as well.

What cancelling saves you - yearly saving

Calculate annual cost for common Wowcher VIP plans and compare to the cheapest competitor.

Example calculations:

• Wowcher VIP Monthly at £2.99: £2.99 x 12 = £35.88 per year
• Wowcher VIP Monthly at £4.99: £4.99 x 12 = £59.88 per year
• Wowcher VIP Annual at £19.99: £19.99 per year

Cheapest real alternative from the listed competitors: Groupon at £0 monthly/annual. Choosing Groupon instead saves you £35.88 per year if replacing a £2.99 monthly VIP plan, because Groupon does not charge a membership fee.

Key consumer law

The primary laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations provide a 14-day cooling-off period for most distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms.

Cooling-off and refund deadlines

The 14-day cooling-off period applies to most online purchases; Wowcher publishes a 16-day money-back guarantee for unredeemed vouchers. Refunds must be processed within 14 days of cancellation or from the date the trader receives returned goods. Cash refunds may take up to 5 working days to reach your bank.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Wowcher implements auto-renewal, you are entitled to clear information and an easy cancellation path.

How to escalate

First complain to Wowcher customer services. If unresolved, seek help from Citizens Advice and consider a payment reversal via chargeback or Section 75 through your card issuer for qualifying card payments. If the issue relates to a regulated sector, escalate to the relevant ombudsman. Use the laws above as your legal basis when escalating.

Check refunds and timing

After cancellation, expect refund processing within 14 days. If you paid in cash, expect up to 5 working days for the cash refund to reach your bank once processed. If you paid with Wowcher Wallet or Deal Credit, Wowcher will refund in credit immediately in most cases.

Access to vouchers and account

After cancelling a VIP subscription your account remains active until the end of the billing term if after the cooling-off period. Unredeemed vouchers remain valid until their expiry date. Keep copies of voucher codes and confirmation emails.

Data and reactivation

If you want Wowcher to delete your personal data, request account deletion via customer services. To re-subscribe later, create a new account or reactivate using the My Subscriptions area if offered.

Follow this checklist to cancel and protect your rights.

• Locate your order or voucher reference and the date you received the voucher.
• If within 16 days for vouchers or 14 days for VIP cooling-off, submit a clear cancellation statement via the help centre form.
• Keep a screenshot or copy of the confirmation email or form submission.
• If you paid by card and a refund is delayed, prepare to contact your card issuer for chargeback or Section 75.
• For post cancellation, expect refund within 14 days and cash processing up to 5 working days.
• If the voucher was redeemed with the merchant, contact the merchant directly to cancel the merchant contract within 16 days of receiving the order where applicable.
• If unresolved, escalate to Citizens Advice and keep all correspondence.