Cancel Ad Creative AI the easy way

Service overview

Ad Creative AI is an AI-driven creative platform that helps businesses generate conversion-focused ad creatives for social media, search and display campaigns. The platform provides image and text generation, creative scoring and batch generation tools for teams and agencies.

Who runs it

The legal entity is ADYOUNEED CIN: 843804899, part of Appier, headquartered in Paris with the current CEO Tufan Gok. The founders are Tufan Gok, Yusuf Kaya and Tarik I.

Core features

The platform offers features such as automated ad image generation, text generator AI, creative scoring and multi-brand account support. App-level Pro Access is available via the App Store.

Web - cancel from your account

1. Visit your account at https://adcreative.ai/.
2. Open Settings then Billing and look for subscription management as explained in the official help article How can I cancel my account.
3. Follow the on-screen cancel steps and keep a screenshot of any confirmation or of the updated billing status.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your Apple ID.
2. Choose Subscriptions and find AdCreative.ai Pro Access.
3. Tap Cancel Subscription. Apple will send a confirmation email; keep that for proof.

Email - cancel by support

1. Write to [email protected] from the email tied to your account.
2. Include account email, subscription plan, and subject line "Cancel subscription".
3. Request written confirmation and keep the reply as proof.

Post - registered letter

1. Send a signed registered letter to: Ad Creative AI, 126-128 St John Street, EC1V 4JR London, United Kingdom.
2. Include account email, subscription details and a clear request to cancel.
3. Keep the postal receipt as proof of delivery.

Moving address or change of business location

If you need to cancel because your business operations move or the service is not relevant at the new address, AdCreative.ai does not publish a specific relocation policy. Provide account email and business proof when you contact support. Applicable law: Consumer Rights Act 2015 for services performed with reasonable care and skill.

Price increase

If AdCreative.ai raises the subscription price during a valid contract period, check your contract or renewal terms in Settings - Billing. If the increase is implemented without clear prior notice, this may engage protections under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Keep any notification from AdCreative.ai as proof.

Death of the subscriber

AdCreative.ai does not publish a public policy for cancellation after subscriber death. To request closure, send an email to [email protected] with a death certificate and proof of authority over the account. Applicable law: Consumer Rights Act 2015.

Legitimate ground and refund eligibility

AdCreative.ai may consider a refund if the user subscribed but did not use the service and contacts them within 7 days for a monthly plan or 30 days for an annual plan. The official refund conditions and exceptions include no refund if the service was used, account deleted, or request outside the specified timeframes. See AdCreative.ai refund policy.

End of commitment

If your plan is annual, cancel at least 30 days before the anniversary to avoid automatic renewal. If monthly, cancel at least 7 days before the end of the current billing cycle to stop renewal. Applicable regulation: Consumer Contracts Regulations 2013.

Cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14 day cancellation period for remote contracts. The right is lost for digital content if download or streaming starts with the consumer's express consent. Reference: Consumer Contracts Regulations 2013 and its relevant part on cancellation Part 3.

Before cancelling: try to negotiate

There are no public reports of standard retention offers that AdCreative.ai automatically applies. If you want to keep the service at a lower cost, contact support at [email protected] and request retention options or a discount. Ask explicitly for a temporary price reduction, account credit or trial extension and request the offer in writing.

What cancelling saves you - exact math

AdCreative.ai published prices in USD. Using the published plans converted to GBP at an assumed rate yields the following yearly costs and savings compared with competitor alternatives listed in research.

AdCreative.ai published plans converted to GBP:

• Starter: $39 per month = approximately £31 per month, yearly cost 31 x 12 = £372 per year.
• Professional: $249 per month = approximately £199 per month, yearly cost 199 x 12 = £2,388 per year.
• Ultimate: $999 per month = approximately £799 per month, yearly cost 799 x 12 = £9,588 per year.

Cheapest competitor in research: EverAds at £29 per month, yearly cost 29 x 12 = £348 per year. Example saving if you move from AdCreative.ai Starter to EverAds: 372 - 348 = £24 per year.

Other competitor yearly prices from research:

• AdEvolver: £178 per month, yearly cost 178 x 12 = £2,136 per year.
• Mako: £39.99 per month, yearly cost 39.99 x 12 = £479.88 per year.
• AdCrex: £39 per month, yearly cost 39 x 12 = £468 per year.

Relevant UK law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. Distance contracts and cancellation rights fall under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the official text: Consumer Contracts Regulations 2013.

Cooling-off and digital content

Consumers have a 14 day cooling-off period for remote contracts under the Consumer Contracts Regulations 2013. The right ends for digital content once streaming or download begins with the consumer's express consent. See Part 3.

Auto-renewal and unfair terms

The CMA considers hard-to-cancel subscriptions and unclear auto-renewal clauses as potentially unfair. If you face unclear renewal terms or disproportionate cancellation penalties, you can escalate to Citizens Advice and Trading Standards.

Escalation and chargeback

If the merchant refuses a lawful refund, escalate the complaint to the trader first, then Citizens Advice. For qualifying card payments, use Section 75 or request a chargeback via your card issuer. The Consumer Rights Act 2015 protects against unfair contract terms.

Access and data

After cancellation, export any creatives, invoices and account data you need from Settings - Billing before the account is closed. Invoices can be downloaded from Settings - Billing per the official help information.

Final billing and refunds

If you requested a refund and meet the published conditions, AdCreative.ai states refunds are typically processed within 2 to 3 weeks to the original payment method. Refunds are considered if the user did not use the service and contacts them within 7 days for monthly plans or 30 days for annual plans. See the refund policy: AdCreative.ai refund policy.

Re-activation

To re-activate, sign in to your account and follow upgrade or subscription steps. For plan changes see How to upgrade or downgrade your subscription plan.

Before you cancel, complete the following steps to protect access and evidence.

• Export creatives, images and captions you want to keep.
• Download invoices from Settings - Billing.
• Take screenshots of your current subscription status and billing date.
• Email [email protected] requesting cancellation and ask for written confirmation.
• If cancelling via Apple, keep the Apple subscription confirmation email.
• If sending a registered letter, keep the postal receipt and proof of delivery.