Cancel AdCreative.ai the easy way

Overview

AdCreative.ai is an AI-driven SaaS platform that generates conversion-focused ad creatives and social media posts. It aims to speed up creative production for advertisers by producing images, copy and video assets tuned for ad performance.

Who uses it

The platform targets businesses and marketers who need high volume ad creatives, including agencies and in-house marketing teams. AdCreative.ai highlights automation of creative testing and integration with brand assets.

Company facts

Web (in-app) - full steps

1. Sign in to your AdCreative.ai account in a browser.
2. Open the left-hand menu and click Settings.
3. Select the Account tab and scroll to the bottom.
4. Click "Cancel My Subscription".
5. Complete the pop-up form explaining your reason.
6. Type the word "CONFIRM" in the verification field.
7. Click "Proceed with Cancellation" to schedule the cancellation.
8. Save any confirmation screen or email you receive for proof. See the official instructions at AdCreative.ai help.

iOS (App Store) - full steps

1. If you subscribed via the Apple App Store, open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find AdCreative.ai or "AdCreative AI - Official AI Ads" and tap Cancel Subscription.
4. Keep the App Store cancellation receipt for proof of cancellation.
5. AdCreative.ai lists a separate App Store plan; see the App Store listing for details at App Store listing.

Android (Google Play) - guidance

1. AdCreative.ai does not publish a Google Play subscription process publicly.
2. If you used Google Play to subscribe, open the Play Store, tap your profile, choose Payments and Subscriptions, then Subscriptions, and cancel from there.
3. Save any confirmation from Google Play to show the subscription was cancelled.

Email - full steps

1. Compose an email to [email protected] from the account email used to register.
2. Include your full name, account email, and recent invoice downloaded from Settings > Billing.
3. State clearly: "Please cancel my subscription and confirm the cancellation date."
4. If you request a refund, explain usage and timing; include proof that you did not use the service if seeking a refund within the policy windows.

Post - full steps

1. Write a signed letter requesting cancellation and stating your account email and full name.
2. Send by Recorded Delivery to: AdCreative.ai, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
3. Keep the recorded delivery receipt as proof of sending and track the return receipt.

Moving address or relocation

If you move location this is not an automatic legal ground for a refund under AdCreative.ai policy. Contact support at [email protected] with your account email and invoice to request cancellation. AdCreative.ai does not publish a specific relocation refund policy.

Price increase

If AdCreative.ai increases the price of your subscription, you may request to cancel. The Consumer Rights Act 2015 prohibits unfair contract terms. Provide the billing notice and the date you were charged. If the price increase is enforced without reasonable notice, escalate to Trading Standards or the Competition and Markets Authority.

Death of the subscriber

AdCreative.ai does not publish a bereavement policy. To cancel for a deceased account holder, contact [email protected] and be prepared to provide proof such as a death certificate and proof of authority to act for the estate. AdCreative.ai may request identity verification.

Legitimate grounds accepted by AdCreative.ai (from official policy)

AdCreative.ai accepts refund requests if the user subscribed but did not use the service and contacts them within 7 days for monthly plans or within 30 days for annual plans. Refunds will not be given if the service was used during the subscription, if the account was deactivated or deleted, or for unused or expired credits. See the official refund policy at AdCreative.ai refund policy.

End of commitment

If your paid period ends and you do not want to renew, cancel before renewal using Settings > Account or via the store where you subscribed. If you cancel after renewal, the subscription will remain active until the period end; refunds after renewal are only possible under the refund rules stated above.

Cooling-off period (UK consumer right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for distance contracts. Digital content is an exception if download or streaming starts with your explicit consent. If you want to cancel within 14 days and you have not consumed the digital content or given express consent to immediate supply, request a refund under the Regulations.

Before you cancel: negotiate

Research shows no publicly reported retention offers from AdCreative.ai. To attempt retention, contact support at [email protected] and request a downgrade or discount. Include your account email, recent invoice, and explain the reason you are leaving. Ask for a downgrade to a lower plan or a temporary suspension. Keep all email replies as proof.

What cancelling saves you - yearly calculations

Compute yearly cost from the published monthly vs published annual rates using figures from AdCreative.ai pricing data.

Starter plan: £31.59 monthly. Yearly at monthly rate: 31.59 x 12 = £379.08 per year. Published annual rate equivalent: £15.80 x 12 = £189.60 per year. Annual savings versus monthly: 379.08 - 189.60 = £189.48 per year.

Professional plan: £201.67 monthly. Yearly at monthly rate: 201.67 x 12 = £2,420.04 per year. Published annual rate equivalent: £100.84 x 12 = £1,210.08 per year. Annual savings versus monthly: 2,420.04 - 1,210.08 = £1,209.96 per year.

Ultimate plan: £485.33 monthly. Yearly at monthly rate: 485.33 x 12 = £5,823.96 per year. Published annual rate equivalent: £242.67 x 12 = £2,912.04 per year. Annual savings versus monthly: 5,823.96 - 2,912.04 = £2,911.92 per year.

Cheapest credible alternative from competitors: Mintli at £9 per month. Yearly cost: 9 x 12 = £108 per year. Switching from the Starter plan monthly cost to Mintli would save: 31.59 x 12 - 108 = 379.08 - 108 = £271.08 per year.

Key UK consumer laws

Two principal laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations create a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Cooling-off and digital content

The 14-day cooling-off period starts from the date the contract is entered into. An exception applies if you gave express consent to immediate supply of digital content or if download/streaming started with your consent; in that case the cooling-off right is lost. The Regulations are available at legislation.gov.uk.

Escalation and remedies

If you cannot resolve with AdCreative.ai, complain in writing first. Contact Citizens Advice for local Trading Standards referral. The Competition and Markets Authority (CMA) monitors unclear auto-renewal and hard-to-cancel subscriptions. For qualifying card payments you may consider Section 75 or a chargeback via your card issuer. Refund timeframes under the Regulations require traders to refund within 14 days of being informed of cancellation where applicable.

Access and final billing

After you cancel, your account typically remains active until the end of the paid billing period. Keep a copy of the final invoice from Settings > Billing for your records. If you were refunded, AdCreative.ai states refunds are usually processed around 14-21 days after approval.

Data and credits

Download any creative assets or account data you need before the account is closed. AdCreative.ai explicitly states unused or expired credits are not refundable and credits expire at the end of each billing cycle and do not roll over.

Re-activation and reopened accounts

You can re-subscribe after cancellation by creating a new subscription through the AdCreative.ai app or your app store. If your account was deleted, AdCreative.ai states refunds are not possible for deleted accounts. Keep your original account email and invoices to speed any reactivation or support requests.

Use this checklist to cancel cleanly and protect your rights.

• Sign in and cancel in-app via Settings > Account and save the confirmation screen or email.
• If you subscribed via Apple, cancel in Apple Subscriptions and keep Apple receipt.
• If you want a refund, email [email protected] with your account email, full name and invoice downloaded from Settings > Billing.
• Request confirmation of cancellation date and any refund timeline in writing.
• If you send a postal cancellation, use Recorded Delivery to: AdCreative.ai, 10 Queen Street Place, EC4R 1AG London, United Kingdom and keep proof of posting.
• If you are within 14 days and did not consent to immediate digital supply, state your right to cancel under the Consumer Contracts Regulations 2013.
• Keep all correspondence and evidence of non-usage if you plan to request a refund (refund windows: 7 days for monthly, 30 days for annual as per AdCreative.ai policy).