Cancel Amoapps the easy way

Product summary

Amoapps is a portfolio of health and fitness mobile applications published by Amoapps Limited, offering workout programmes, nutrition plans and in-app subscriptions that auto-renew unless cancelled.

Who uses it

The target audience is individuals seeking health and wellness through mobile applications, particularly fitness and diet programmes.

Business facts

Web cancellation (if you signed up on a website)

1. Sign in to your Amoapps account on the website.
2. Open Account or Billing settings.
3. Select the active subscription and choose Cancel or Manage subscription.
4. Save a screenshot or download any confirmation email. If no web option exists, proceed by email or post as below.

iOS cancellation (Apple)

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find the Amoapps subscription and tap Cancel Subscription.
4. Keep the Apple confirmation screen or email as proof that auto-renewal has been turned off.

Android cancellation (Google Play)

1. Open the Google Play Store app.
2. Tap your profile, then Payments & subscriptions, then Subscriptions.
3. Select Amoapps and tap Cancel subscription.
4. Save the Google Play confirmation for proof.

Phone cancellation

1. If you have a support phone number, call and state you wish to cancel immediately and ask for a cancellation reference.
2. Note the date, time and name of the agent.
3. Follow up with email or recorded letter if no written confirmation is provided.

Email cancellation

1. Send an email from the address linked to your account stating: your full name, account email, subscription ID (if known), and a clear request to Cancel the subscription immediately.
2. Request a written confirmation reply and keep timestamps and copies of replies.

Postal cancellation (recommended when other channels fail)

1. Draft a signed cancellation letter with your full name, account email, the word Cancel, and the subscription details.
2. Send by Royal Mail Recorded Delivery to: Amoapps, 11-12 St. James's Square, SW1Y 4LB London, United Kingdom.
3. Keep the recorded delivery receipt and any signed acceptance returned by the company as proof.

Cooling-off period (change of mind within 14 days)

If you bought the subscription online or over the phone, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. To claim a full refund, notify Amoapps within 14 days of entering the contract. If you asked for performance of the service during that period and received it, Amoapps may deduct the proportionate cost of the services provided.

Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your plan ends at the end of a prepaid term, cancellation must be made before the renewal date to avoid an additional billing period. The effective end date will be the end of the paid period; auto-renewal should be turned off in the store or account to prevent renewal.

Applicable law: Consumer Rights Act 2015 applies to contract terms.

Price increase

If Amoapps raises the subscription price in a way that is not permitted by your contract or without proper notice, you may have grounds to cancel. You should gather the price change notice sent by Amoapps and use it as proof when asking for contract termination or refund.

Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Poor quality or mis-described digital content

If Amoapps provides digital content that is not of satisfactory quality, not fit for purpose or not as described, you have rights under the Consumer Rights Act 2015 to ask for a repair, replacement or refund. Provide screenshots, dates and examples of the defect as proof.

Applicable law: Consumer Rights Act 2015.

Moving abroad or change of circumstance

Amoapps has not published a specific policy to accept cancellation for relocation or other personal reasons. If you need cancellation for these reasons, request termination in writing and attach supporting documents; if refused, escalate to Citizens Advice.

Applicable law: Not published by Amoapps. Escalation route: Citizens Advice.

Death of subscriber

Amoapps has not published a public policy covering termination after the death of a subscriber. If applicable, contact Amoapps in writing and provide a copy of the death certificate and proof of entitlement to request termination.

Applicable law: Not published by Amoapps.

Before cancelling: negotiate

There are no publicly reported retention offers from Amoapps in the sources we reviewed. If you want to try to keep a reduced cost instead of cancelling, send a written request stating your account details and ask for a retention discount, a free month or an alternate plan. Example message: "I would like to cancel unless you can offer a discounted rate or a 1-month credit. Please respond by email." Keep any offer in writing.

What cancelling saves you

Using the published plan prices converted to GBP (conversion applied to CAD list prices), here are concrete yearly calculations:

• 1 Month plan: £14.49 per month x 12 = £173.88 per year.
• 1 Year plan: £46.39 per year.
• Yearly saving if you switch from monthly billing to the 1 Year plan: £173.88 - £46.39 = £127.49 per year.

Cheapest alternative among the listed competitors is ATSpro at £49 per month. ATSpro monthly cost: £49 x 12 = £588 per year, which is more expensive than Amoapps 1 Year at £46.39.

Key UK consumer laws

Your rights to cancel and obtain refunds are protected by the Consumer Contracts Regulations 2013 (14-day cooling-off period for online and off-premises contracts) and the Consumer Rights Act 2015 (digital content must be of satisfactory quality, fit for purpose and as described). The CMA monitors unfair subscription practices.

How to escalate

1. Complain to Amoapps in writing and keep proof. 2. If unresolved, seek advice from Citizens Advice - see their page on cancelling services: https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/. 3. If you paid by credit card and the purchase qualifies, consider Section 75 or a chargeback through your card issuer. 4. For evidence of contract terms and regulatory guidance consult the government appendix on digital contracts: https://assets.publishing.service.gov.uk/media/62a229268fa8f50395c0a105/Appendix_K_.pdf.

Check final billing

Confirm the date your cancellation takes effect and watch your bank statement for any further charges during the paid period. If you see additional charges after cancellation, contact the payment platform immediately and keep timestamps.

Request refunds if eligible

If you cancelled within 14 days of purchase, request a refund citing the Consumer Contracts Regulations 2013. If the company provided services in that period, it may deduct the proportionate cost; ask for the calculation in writing.

Data and re-activation

Ask Amoapps in writing how long your account data will be retained and how to delete it. If you re-subscribe later, confirm whether previous progress or purchases will be restored before re-activating.

Follow this checklist to make sure cancellation is effective and documented.

• Cancel via the store where you bought the subscription (App Store or Google Play) or via your Amoapps account.
• Take screenshots of cancellation screens and save confirmation emails.
• If you cannot cancel online, send a signed registered letter to Amoapps, 11-12 St. James's Square, SW1Y 4LB London, United Kingdom, and keep the Recorded Delivery receipt.
• Within 14 days of purchase, request a refund citing the Consumer Contracts Regulations 2013.
• Check bank or card statements for residual charges and contact your card issuer for chargeback if unauthorised billing continues.
• Keep copies of all correspondence and make a timeline of actions and dates.