Cancel Autodesk the easy way

Overview

Autodesk is a software company offering CAD, BIM, product design, manufacturing and media creation tools for professionals and studios. Products include AutoCAD, Revit, Fusion and Maya delivered by subscription.

Who uses Autodesk

Autodesk is used by architects, engineers, construction firms, product designers, manufacturers and media studios for 2D drafting, 3D modelling, simulation and Building Information Modelling.

Company facts

Web - turn off auto-renew (fastest)

1. Go to your Autodesk Account and sign in.
2. Open the 'Subscriptions' or 'Products and Services' section.
3. Find the subscription and select the option to cancel automatic renewal or manage auto-renewal.
4. Confirm the change and note the expiration date. The subscription remains active until expiry.
5. Keep the confirmation email or screenshot as proof.

App stores (iOS / Android)

1. If your subscription is billed by Apple, open Settings > your name > Subscriptions and cancel the Autodesk subscription there.
2. If billed by Google Play, open Play Store > Menu > Subscriptions and cancel the Autodesk subscription there.
3. Use the store confirmation as proof. If you are unsure who billed, check your card statement for the merchant or check your Autodesk Account billing section.

Phone / Support ticket

1. Sign in to your Autodesk Account and open the Support or Contact Us section.
2. Start a support request specifying you want to cancel the subscription or stop auto-renewal; mention your order/invoice number.
3. Keep the ticket reference or any email confirmation as proof.

Email / Post

1. If you purchased via an Autodesk Partner, contact that partner by email and request cancellation; keep their response.
2. To send a registered letter: address it to Autodesk, 17 Broadwick Street, W1F 0DE London, United Kingdom. Include your account details, order number and signature.
3. Retain proof of postage and any reply from Autodesk as proof.

Cooling-off period (online purchases)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14-day cooling-off period to cancel online contracts and receive a full refund. This right starts on the day the contract is entered into. The digital content exception applies where the consumer expressly agreed to immediate download or streaming; in that case the right may not apply.

Required proof: order date, email confirmation, statement showing purchase date. Applicable law: Consumer Contracts Regulations 2013.

Refund windows (Autodesk policy)

Autodesk provides refund request windows that are separate from cancellation. For monthly subscriptions, request a refund within 15 days of initial purchase or renewal. For 1-year or 3-year subscriptions and prepaid Flex tokens, request a refund within 30 days of purchase or renewal. Refunds for purchases from third-party retailers or authorised partners must follow the seller's policy.

Required proof: purchase invoice, order number, account email. Applicable policy: Autodesk refund policy as published by Autodesk.

End of commitment

If your subscription term is ending you can turn off auto-renew in your Autodesk Account to prevent renewal; the subscription remains active until the expiry date and will then enter the shutoff process (Expired - Suspended - Canceled). For annual and 3-year subscriptions, the shutoff process completes 45 days after expiration; for monthly subscriptions it completes 30 days after expiration.

Required proof: account showing end of term and auto-renew status.

Price increase or contract change

Autodesk does not publish a specific unilateral price-increase cancellation rule in the UK research data. If Autodesk increases price and you consider the change unfair, raise the issue with Autodesk support and reference the CMA guidance on auto-renewal and unfair terms. If the term is deemed unfair, escalate to Citizens Advice or the Competition and Markets Authority.

Required proof: notification of price increase, original terms. Applicable regulator: Competition and Markets Authority (CMA).

Moving abroad / change of circumstances

Autodesk does not publish a specific rule for cancellations due to moving abroad. Contact Autodesk support and provide proof such as utility bills, new address registration or visa documentation if you request special handling. Legal right to early termination depends on the contract terms; the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Required proof: proof of new address, account details. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Autodesk does not publish a public policy on cancellation in the event of a subscriber's death. Contact Autodesk support and provide a death certificate and proof of account ownership to request closure of the account and discuss refund eligibility.

Required proof: death certificate, proof of relationship or executorship, account details.

Before you cancel: ask for retention offers

Research does not identify specific, publicly published Autodesk retention discounts. To request retention offers, open a support case from your Autodesk Account or contact the seller (if purchased via a partner). Ask to downgrade, switch to a yearly plan, or move to Flex tokens for pay-as-you-go access. Record any counteroffer in writing and request a confirmation email.

What cancelling saves - concrete yearly calculations

Use these calculations to estimate yearly savings by cancelling a subscription that you no longer need. Monthly prices multiplied by 12 compared to annual listed prices show exact annual cost.

• AutoCAD monthly: 158.33 x 12 = £1,899.96 per year. Annual listed price: £1,890. Difference: £1,899.96 - £1,890 = £9.96 more when paying monthly.
• AutoCAD LT monthly: 41 x 12 = £492 per year. Annual listed price: £492. Difference: £0.
• AutoCAD Web monthly: 9 x 12 = £108 per year. Annual listed price: £108. Difference: £0.
• Fusion monthly: 51 x 12 = £612 per year. Annual listed price: £612. Difference: £0.
• Revit monthly: 226 x 12 = £2,712 per year. Annual listed price: £2,712. Difference: £0.

Cheapest real alternative from competitors in the research: Graphisoft Archicad Studio has a monthly price of £159 + tax and annual price £1,913 + tax. Example comparison: cancel AutoCAD Web at £108/year to switch to Archicad annual at £1,913 + tax will cost more, so for cost saving the cheapest usable alternative in research is AutoCAD Web at £108/year. If you need a lower-cost CAD, consider FreeCAD at £0 as a free open source option.

Key UK laws

Consumer Rights Act 2015: services must be performed with reasonable care and skill; unfair contract terms are not binding. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: 14-day cooling-off period for most online or off-premises contracts with refund rights, unless the digital content exception applies.

Auto-renewal and the CMA

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you consider Autodesk's renewal process unclear or difficult, escalate your complaint to Citizens Advice and the CMA.

Escalation steps

1) Complain to Autodesk support in writing and keep the ticket or email. 2) If unresolved, contact Citizens Advice for guidance. 3) For payment disputes, use Section 75 (for eligible credit card purchases) or contact your card issuer for a chargeback. 4) File a complaint with the CMA if you believe there is a systemic unfair practice.

Access and shutoff timeline

After turning off auto-renew or cancelling, your subscription remains active until the expiry date. The shutoff process then starts: for monthly subscriptions and Pay as You Go APIs shutoff completes 30 days after expiration; for annual and 3-year subscriptions and prepaid Flex tokens shutoff completes 45 days after expiration. During the shutoff period you can renew.

Data and exports

Export any work, DWG files and cloud-stored data before your subscription expires or during the shutoff window. Once a subscription enters the 'Canceled' stage access is permanently removed and a new subscription must be purchased.

Final billing and refunds

If you requested a refund within the applicable refund window (15 days for monthly, 30 days for annual or 3-year subscriptions and prepaid Flex tokens), Autodesk will process refunds as described in their policy. Purchases through partners or third-party sellers require contacting that seller for refund rules.

Use this checklist to complete cancellation and protect your data and finances.

• Find your Autodesk order number and account email.
• Decide whether to turn off auto-renew in your Autodesk Account or request cancellation via support.
• If you expect a refund, check the applicable window: 15 days for monthly subscriptions; 30 days for annual or 3-year subscriptions and prepaid Flex tokens.
• Export all files and cloud data before the expiry date.
• Keep written proof: screenshots, confirmation emails, support ticket references, and registered-post receipts.
• If the subscription was purchased from a partner, contact the partner for cancellation and refund rules.
• If you paid by credit card and the seller refuses a refund you believe you are owed, consider Section 75 or chargeback with your card issuer.
• If cancellation is blocked or terms look unfair, contact Citizens Advice and consider reporting to the CMA.