Cancel Avast Antivirus the easy way

Overview

Avast Antivirus is a set of security products from Avast Software s.r.o. offering on-device malware protection, web protection, and additional privacy and performance tools. Plans range from a Free Antivirus tier to paid bundles such as Avast Premium Security and Avast Ultimate.

Main features

Depending on the plan, Avast provides real-time antivirus scanning, browser protection, firewall integration on some plans, VPN and anti-tracking features, and system cleanup utilities. Paid plans include priority support and advanced features for multiple devices.

Company facts

Web - cancel via Avast Account or official cancellation page

1. Open Avast cancellation instructions.
2. Sign in to your Avast Account at youravast.com or the Avast app on your device.
3. Find Subscriptions or My Licences, choose the subscription, and select Cancel subscription.
4. Follow prompts and keep the confirmation email as proof.

iOS - cancel via Apple App Store

1. Open the App Store on your iPhone/iPad and sign in with the Apple ID used to buy the subscription.
2. Tap your profile image, then Subscriptions or Manage Subscriptions.
3. Tap the Avast subscription and select Cancel Subscription.
4. Retain the App Store receipt email as proof; see official guidance at Avast support.

Android - cancel via Google Play

1. Open Google Play with the Google Account used for purchase.
2. Tap your profile image, choose Payments and subscriptions, then Subscriptions.
3. Select the Avast subscription and tap Cancel subscription. Confirm when prompted.
4. You will receive an email confirmation from Google Play. See Avast support for details.

Email cancellation

1. Send an email to [email protected] or the support address in your Avast account requesting cancellation and include order ID, email used for purchase, and device details.
2. Request written confirmation and keep all replies as evidence.

Postal cancellation

1. Prepare a signed letter stating your name, email, order number, and explicit request to cancel your subscription.
2. Send by registered post to: Avast Antivirus, Pikrtova 1737/1a, 140 00 Prague 4, United Kingdom.
3. Keep the Royal Mail/Postal receipt and await written confirmation.

Cooling-off period (14 days)

If you bought the subscription online you have a 14-day statutory cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You must communicate clear cancellation within 14 days from contract formation. If you asked Avast to start downloading or streaming digital content before the 14 days and gave express consent, the right to a refund may not apply. Evidence required: order date and proof of cancellation (email or registered letter). Applicable law: Consumer Contracts Regulations 2013, Regulation 29.

Price increase

If Avast increases the renewal price you may have a right to cancel under the contract terms. Provide the renewal invoice or notice showing the price rise and your original order/receipt. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms and the CMA guidance on auto-renewal.

Moving / relocation

Moving abroad is not an automatic legal ground for termination unless contract terms explicitly allow it. Provide proof of relocation such as a utility bill, new address registration, or similar documentation. If your new jurisdiction prevents performance, attach evidence. Applicable law: Consumer Rights Act 2015 (service fairness).

Death of the subscriber

Avast accepts termination on death where the estate cancels the service. Required documents: official death certificate and proof of executor authority. Contact support with the documents and request written confirmation. Applicable law: Consumer Rights Act 2015 (service termination on factual impossibility).

Legitimate ground - service not fit for purpose

If Avast digital content is defective, not as described or not fit for purpose you can request termination and refund under Section 54 of the Consumer Rights Act 2015. Provide evidence: screenshots, scan logs, failure reports, correspondence with Avast support showing unresolved faults.

End of commitment / subscription expiry

If you are at the end of a paid period you may cancel to prevent renewal. No specific statutory notice period applies; cancel prior to the renewal date and retain email confirmation. Evidence: subscription expiry invoice and cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013 for distance contracts and CMA guidance on auto-renewals.

Before cancelling: ask for a retention offer

Avast does offer time-limited discounts and first-year promotional pricing shown on its store pages. There is no official public list of retention offers in the research data. To request a retention offer contact [email protected] or use your Avast Account to open a support ticket and ask for an alternative price or a discount code. When you ask, include your order ID, renewal date, and a clear statement that you will cancel unless a competitive renewal price is offered.

What cancelling saves you - yearly saving examples

Use these concrete calculations based on Avast published UK prices.

Avast Premium Security - first-year price: 1 year = £39.99. Monthly equivalent published: £3.33. Calculation: £3.33 x 12 = £39.96 (published annual price £39.99).

Avast Premium Security - renewal price: £64.99 per year. Saving by cancelling the renewal: £64.99 per year saved.

Avast AntiTrack - monthly £4.17. Calculation: £4.17 x 12 = £50.04 (published annual price £49.99). Annual cost avoided if you cancel: £49.99 per year.

Avast Ultimate - first-year price: £42.49 per year (monthly equivalent £3.54). Calculation: £3.54 x 12 = £42.48 (published annual price £42.49). Renewal example: £89.99/year on renewal; cancelling avoids £89.99/year.

Cheapest real alternative (competitor example): F-Secure Total costs £59.99 per year. If you cancel Avast Premium Security renewal at £64.99 and switch to F-Secure at £59.99 you save: £64.99 - £59.99 = £5.00 per year.

Key UK consumer law

The main laws that protect UK consumers are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services and digital content to be of satisfactory quality and fit for purpose (Section 54 deals with digital content quality).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts. For digital content, the right can be lost if you accepted immediate download/streaming. For renewals and refunds Avast publishes a 30-day money-back guarantee for qualifying purchases when bought directly from Avast; exceptions apply for App Store purchases and certain resellers. See Avast's official policy at Avast cancellation and refund policy and how to request a refund.

Escalation routes

First complain to Avast via support and keep correspondence. If unresolved use Citizens Advice for guidance, consider a chargeback via your card issuer or Section 75 for qualifying credit card payments, and raise a complaint with the Competition and Markets Authority if you suspect unfair subscription practices.

Check access and expiry

After cancellation you typically retain paid features until the end of your current billing period. Keep the cancellation confirmation email and check the expiry date in your Avast Account.

Data and account settings

Decide whether to delete your Avast Account or keep it for license records. Export invoices and receipts you may need for proof of refund claims.

Final billing and refunds

If you qualify for a refund under Avast's 30-day money-back guarantee request a refund via the official refund request page. For App Store purchases request a refund via Apple's process; for Google Play purchases use Google Play's refund process.

Re-activation

You can re-subscribe at any time through Avast's store at Avast store. Retain old license keys if you want to restore previous purchases.

Follow this checklist to cancel cleanly and protect your rights.

• Locate your order ID and the email used to purchase.
• Decide which cancellation channel you will use (Avast Account, App Store, Google Play, email, or registered post).
• Cancel before the renewal date to avoid the next charge; keep confirmation emails or receipts.
• If within 30 days of purchase and eligible, submit a refund request via Avast refund policy.
• If charged after cancellation, collect proof and contact your card issuer for chargeback or Section 75 if applicable.
• Export invoices and delete personal data from your Avast Account if you wish.