Premium Security (1 device - first year)
£3.33
/ mois
Covers 1 PC + 1 mobile device; automatically renews at £64.99/year
Covers 1 PC + 1 mobile device; automatically renews at £64.99/year
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Avast the easy way
We generate and send your cancellation letter to Avast by registered mail
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PreviewSender
Recipient
Avast
110 High Holborn
WC1V 6JS London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Avast agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Avast service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Avast service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Avast
Step-by-step UK guide to cancel Avast, request refunds and protect your consumer rights. Includes official links, timescales and pricing in GBP.
https://www.avast.com
London, United Kingdom
Software Saas
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Avast Account online - immediate unsubscribe in the account dashboard; processed instantly when you click Unsubscribe |
| Effective delay | Immediate |
| Notice period | Not published by Avast |
| Cancellation fee | 0 |
| Minimum commitment | Not published by Avast |
| Phone + hours | Not published by Avast - no phone cancellation method listed |
| Postal address for registered letter | Avast, 110 High Holborn, WC1V 6JS London, United Kingdom |
What is Avast
Overview
Avast is a security software company offering antivirus, device optimisation and privacy tools for consumers and businesses. The product family includes Avast Free Antivirus, Premium Security, Ultimate, Avast One and standalone tools such as Cleanup Premium and AntiTrack.
How Avast is sold
Avast sells direct on its website and apps, and via third parties such as Google Play and the App Store. Direct purchases and app purchases follow separate cancellation and refund routes as defined by Avast and the relevant app store.
Company facts
| Fact | Value |
|---|---|
| Full legal name | Avast Software s.r.o. |
| Parent company | Gen Digital |
| Founded | 1988 |
| Headquarters | Prague, Czech Republic |
| Active monthly users | 435 million |
How to cancel Avast
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (Avast Account) | Sign in to Avast Account, go to My subscriptions, click Unsubscribe | 5 minutes | On-screen confirmation; email if requested | Easy |
| iOS (App Store) | Use App Store Subscriptions under Apple ID to cancel | 3-5 minutes | Apple subscription confirmation email | Easy |
| Android (Google Play) | Use Google Play Subscriptions to cancel | 3-5 minutes | Google Play cancellation confirmation | Easy |
| Phone | No phone cancellation method published by Avast; support directs to online routes | Not applicable | Not applicable | Hard |
| Support email for sales is available, but official route for direct subscriptions is via account; refunds require specific request form | Variable | Support reply email | Medium | |
| Post (registered letter) | Registered letters can be sent to the London address but Avast does not list post as the primary cancellation method | 5-10 days postal plus processing | Postal receipt | Medium |
Web - Cancel via Avast Account
- Open https://support.avast.com/en-uk/article/account-unsubscribe/ for guidance or sign in at your Avast Account.
- Select My subscriptions.
- Under the subscription to cancel click Unsubscribe and follow on-screen instructions.
- Save any on-screen confirmation and request a confirmation email if not sent.
iOS - Cancel via App Store
- Open the App Store on the iPhone or iPad used to purchase.
- Tap your profile image, then Subscriptions.
- Select the Avast subscription and tap Cancel Subscription or Cancel Free Trial.
- Keep the Apple confirmation email as proof.
Android - Cancel via Google Play
- Open Google Play Store on the Android device used to purchase.
- Tap your profile image, then Payments and subscriptions, then Subscriptions.
- Select the Avast subscription and tap Cancel subscription.
- Keep the Google Play confirmation email as proof.
Phone - when this applies
- Avast public support pages do not provide a direct phone cancellation route; use the account or app store routes listed above.
- If you reach Avast phone support for other issues, ask them to confirm cancellation steps in writing.
Email and Post
- Sales contact: [email protected] for commercial queries; refunds require the refund request process documented by Avast.
- You may send a registered letter to Avast, 110 High Holborn, WC1V 6JS London, United Kingdom; processing by Avast is not guaranteed faster than online routes.
Official cancellation and refund pages: Avast unsubscribe help, Avast unsubscribe FAQ.
Cancel by reason
Moving abroad or change of residence
If you need to cancel due to moving, Avast does not publish an explicit relocation cancellation policy. Provide a copy of a new address or travel documentation when requesting a refund; acceptance is at Avast's discretion. Applicable law: Consumer Rights Act 2015 for services performance.
Price increase
If Avast increases a subscription price at renewal and you do not accept the increase, you can cancel before renewal. If the price increase is linked to changes in the End User License Agreement and you object within 30 days of notice, Avast may offer a prorated refund as stated in their policy. Reference: Avast refund policy and EULA change clause. Applicable law: Consumer Rights Act 2015 (unfair contract terms).
Death of the subscriber
Avast does not publish a dedicated death-of-subscriber policy. Provide a copy of the death certificate and proof of account ownership when contacting Avast sales or support to request account closure or refund; outcomes are handled case by case.
Legitimate ground accepted by Avast
Avast accepts refund requests under its 30-day Money Back Guarantee for direct purchases and Google Play purchases made within 30 days. Avast also permits prorated refunds if EULA changes are objected to within 30 days. Non-refundable: purchases from third-party retailers and resellers. See Avast cancellation and refund policy. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
End of commitment
If your subscription is an annual plan you can cancel auto-renewal at any time to prevent future charges. For refunds of annual renewals requested within 30 days of being charged, Avast provides a full refund for direct purchases. If the request is after 30 days, Avast may offer a prorated refund starting the month after the request. Applicable law: Consumer Contracts Regulations 2013.
Cooling-off period (online purchases)
For online purchases, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for many purchases of services and goods. For digital content, the right to cancel can be lost if you expressly consent to immediate performance and acknowledge loss of the right to cancel. Avast's commercial 30-day Money Back Guarantee supplements statutory rights for direct purchases. Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Retention offers: Avast sometimes offers discounted renewal prices or promotional first-year prices on renewal pages. There is no central published list of retention discounts. To request a retention offer contact Avast via your Avast Account or [email protected] and state the price you were charged and the competing offer you found. Ask for a promotional renewal rate or a prorated refund if you were recently charged and prefer to cancel.
What cancelling saves you
Example savings using published Avast prices:
- Premium Security (1 device) first year price: £39.99. If renewal would be £64.99, cancelling before renewal saves £64.99 per year.
- Ultimate (1 year first year) price: £42.49. If renewal would be £89.99, cancelling before renewal saves £89.99 per year.
- Avast One starting price: from £32.49 annually (from £2.71/month). Annual cost: 12 x £2.71 = £32.52 (Avast lists £32.49 annual).
Cheapest realistic alternative among common competitors: McAfee Total Protection listed at £59.99/year in research, which is higher than Avast One at £32.49/year. Yearly saving by switching from McAfee to Avast One: £59.99 - £32.49 = £27.50.
Prices used: Premium Security £39.99/year; Ultimate £42.49/year; Avast One from £32.49/year; McAfee Total Protection £59.99/year. Sources: Avast pricing pages and competitors research.
Legal protections and escalation
Key UK consumer laws
Relevant laws and regulator: Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulator to contact for unfair subscription practices is the Competition and Markets Authority (CMA).
Cooling-off and digital content
The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online purchases of services. For digital content, you lose the right to cancel if you agree to immediate performance and acknowledge loss of the cancellation right. Avast's 30-day Money Back Guarantee is a separate commercial policy and does not replace statutory rights.
Auto-renewal and hard-to-cancel subscriptions
The CMA scrutinises unclear auto-renewal terms and hard-to-cancel subscriptions. If you consider Avast's renewal terms unclear or the cancellation process unfair, complain first to the trader, then to Citizens Advice for guidance and the CMA if necessary. For card payments, consider Section 75 or a chargeback via your card issuer where applicable.
How to escalate
Step 1: Complain to Avast using the account support or [email protected]. Step 2: If unresolved, get advice from Citizens Advice or the CMA. Step 3: For qualifying card transactions you may contact your card issuer for Section 75 or a chargeback.
What to do after cancelling Avast
Check access and licences
After cancellation you may keep access until the end of the paid term. For annual plans Avast often allows continued access until expiry; cancelling prevents future renewals. Note which devices remain protected and whether licenses are deactivated on expiry.
Data and account management
Export any settings, remove saved payment methods in your Avast Account and delete the app if you no longer want the software. If you want data deletion, request it through Avast support and reference your account email. Keep copies of all communications.
Final billing and refunds
If you requested a refund within the 30-day Money Back Guarantee period for a direct purchase, use the refund request process described by Avast. For Google Play purchases follow Google Play refund routes. Keep the refund confirmation for your records.
Next steps and practical checklist
Follow this checklist when cancelling Avast to ensure a clean exit and preserve your rights.
- Sign in to your Avast Account and unsubscribe: account unsubscribe.
- If bought on iOS cancel via App Store subscriptions; keep Apple confirmation.
- If bought on Android cancel via Google Play subscriptions; keep Google Play confirmation.
- If requesting a refund, use Avast refund instructions: refund request.
- Save screenshots of cancellations and confirmation emails.
- Remove payment details from your Avast Account.
- If you believe your rights are breached, contact Citizens Advice or the CMA.
Plans
Ultimate (1 year - first year)
£3.54
/ mois
Includes Premium Security plus additional privacy tools; automatically renews at £89.99/year
Includes Premium Security plus additional privacy tools; automatically renews at £89.99/year
Avast One
from £2.71
/ mois
Combined security, privacy and performance tools
Combined security
privacy and performance tools
Cleanup Premium (1 year - first year)
£2.29
/ mois
Device cleanup and optimisation; automatically renews at £54.99/year
Device cleanup and optimisation; automatically renews at £54.99/year
AntiTrack (1 year - first year)
£4.17
/ mois
Anti-tracking and privacy protection; automatically renews at £49.99/year
Anti-tracking and privacy protection; automatically renews at £49.99/year
No commitment. Billoff helps you cancel or adjust your Avast subscription without hunting down every detail alone.
Pros & cons
Pros
Large user base with 435 million monthly active users
30-day Money Back Guarantee for direct and Google Play purchases
Wide product range from free antivirus to Avast One and Ultimate
Cons
Auto-renewal promotion prices renew at higher rates (e.g. £39.99 first year to £64.99 renewal)
No published phone cancellation route; support directs customers to online or app store channels
Refunds excluded for purchases from third-party resellers and physical retailers
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
McAfee Total Protection
£4.99
/ mois
Strong identity theft protection features in addition to antivirus.
Norton 360
£3.33
/ mois
Includes VPN and dark web monitoring on many plans.
Bitdefender
£2.50
/ mois
Strong malware detection with lightweight performance impact.
Countries where Avast is available
Avast is available in many countries. Here are several frequently cited markets:
Subscription & cancellation
What you should know about Avast subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Avast subscription, whichever payment method you use.
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